Senior Manager - Meetings and Special Events

• Plans and executes meetings and special events
• Assists in the implementation of departmental strategies
• Has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate
• Researches and analyzes new products, pricing and services of competition
• Apprises property of all groups that will impact property operations
• Executes event management strategy that is aligned with the company’s business strategy and leads its execution
• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
• Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed
• Creates opportunities to upsell during event planning
• Manages department controllable expenses to achieve or exceed budgeted goals
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Empowers employees to provide excellent customer service
• Ensures employees understand expectations and parameters
• Strives to improve service performance
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
• Observes service behaviors of employees and provides feedback to individuals
• Monitors progress and leads discussion with staff each period
• Participates in the development and implementation of corrective action plans
• Attends and participates in all pertinent meetings
• Reviews staffing levels to ensure that guest service and operational needs are met
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day

• High school diploma or GED
• 3 years experience in the event management, food and beverage, sales and marketing, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in the event management, food and beverage, sales and marketing, or related professional area

Relocation Assistance Available