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As part of the Community Blueprint team, your role will be instrumental in driving data-driven decision-making, connecting data across product & operations, and enhancing the guest and host experience and representing the objective voice of the customer. Operating at the intersection of community impact and business performance, this role requires a deep understanding of the end-to-end customer journey, exceptional analytical rigor, and the ability to translate complex data into clear, actionable business strategies. In this pivotal role, you will own and evolve the analytical framework that shapes the Community Blueprint team’s investment strategy, driving programs that deliver measurable impact in revenue growth, customer retention, and brand equity.
Job Responsibility:
Synthesizes complex data and strategic insights into compelling narratives that inspire action
Empowers direct reports to adopt a narrative-driven approach
Translate the Community Blueprint's strategic impact into concrete business metrics like revenue generation, customer retention, and brand strength
Shape the Community Blueprint portfolio like a product portfolio
Drive prioritization exercises
Serve as the guardian of customer reality within the team
Serve as a strategic thought partner to senior leadership
Operate as a strong, independent, and proactive leader who can manage complex projects and influence cross-functional partners without direct authority
Leverage technical skills for data extraction, manipulation, and analysis, including SQL, Python, and advanced data visualization tools
Maintain a strong growth learning mindset
Requirements:
An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree
13+ years of industry experience in a consulting, investment banking, strategy or business analytics manager, marketplace dynamics, customer insights or related commercial role
7+ years people management experience
Demonstrated experience leading end-to-end business case development
Demonstrated commercial-mindedness and strong business acumen
Understands how to analyze the complexities of marketplace dynamics
Proven expertise in analyzing end-to-end customer or user journeys
Expert-level proficiency in SQL for data extraction and manipulation
Advanced skills in data visualization tools (e.g., Superset, Tableau) and data analysis using Python/R
Familiarity with leveraging large language model (LLM) tools for research, pattern identification, or synthesis
Exceptional written and verbal communication skills
A deeply customer-oriented philosophy
An agile, growth-minded approach
Experience working in a two-sided marketplace, platform, or community-driven business model
Experience shaping a portfolio of programs or products, demonstrating competence in risk assessment and sizing return on investment (ROI)