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The ‘Senior Manager, Market Management, AMER’ drives and is accountable for the AMER market management team’s success. Your team is responsible for the management, optimization, and growth of experiences in their assigned cities. You will track & hold your team accountable for stretch goals that demand a creative and resourceful approach, encouraging the exploration of different avenues to grow the Experiences business in your region. You’ll be responsible for cultivating a world-class host community, scaling localized excellence and driving sustainable growth in our most strategic markets, across both more traditional experience hosts and differentiated supply unique to Airbnb. Anchored in Airbnb’s broader business objectives, you will align regional initiatives with global priorities, ensuring consistent impact across diverse geographies. Your leadership will be critical in navigating market complexities, setting bold priorities, and empowering your team to anticipate trends, respond to shifts, and execute with precision. You will clear a path for your team to sprint to achieving their quarterly & annual objectives and KPIs – addressing blockers, rewarding wins and reporting out on your region’s output to VP+ level leadership.
Job Responsibility
Represent your region & team – Consistently track, develop & present your region’s wins, worries and blockers to cross-functional stakeholders & leadership, with a strong POV. Proactively lead the solution for any blockers for cross-functional teams to consider. Triage & represent team & host needs to achieve quarterly & annual objectives & KPIs
Lead Regional Growth: Leads a regionally distributed team of territory or market-based Supply Managers that work daily to retain Experience Hosts and expand Host availability on the platform, leading to GMV growth in-market
Portfolio Optimization: Delivers the right mix of Experience supply, in the right markets, at the right quality levels and the right pricing across all tiers of Experiences
Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region. Arm, motivate & enable the team to orient hosts through their first 6-12 months on-platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g. pricing, run-of-show). Be accountable for regional optimization & retention KPIs
Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross-functional leads. Size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve
Tracking & Reporting – Develop data & tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive & negative performance trends, with a solution-oriented mindset. Ensure that the team stays up-to-date on best-practices, tooling updates & team trainings
Quality & Alignment to Brand Vision – Ensure that your region’s sourced supply meets the quality bar to deliver against the Experiences vision. Align your region’s leads with taste and quality measures set forth by cross-functional stakeholders
Requirements
Over 12 years of global field operations experience, including 5+ years managing high-performing teams in fast-scaling, matrixed environments across multiple continents
Bachelor's degree or equivalent experience in related fields
Experience managing small to mid-sized regional teams
Deep knowledge of what is happening in your region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends
Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities
Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines
Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)
Accountability for results – with a proven ability to deliver against KPIs & business targets
Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter