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Senior Manager of Manufacturing Programs to lead both the Major Deviation Investigation Team and the Process Ownership function at Amgen North Carolina (ANC). This leadership role has high site visibility and is pivotal in ensuring that deviations are investigated with rigor, accuracy, and compliance, while manufacturing processes remain in a state of control through effective ownership of SOPs, CAPAs, and Change Controls.
Job Responsibility:
Provide leadership and operational oversight for both the Investigations and Process Ownership functions
Provide leadership and oversight of the Major Deviation Investigation Team, ensuring effective management of investigation timelines, technical writing, and CAPA development
Lead the Major Investigation Writing Team responsible for high-complexity deviation investigations
Provide direct management, coaching, and development to investigators
Ensure investigation quality and consistency
Establish best practices, standardized processes, and metrics
Serve as the point of contact for escalation of critical investigations
Present investigations and findings to regulatory inspectors, internal auditors, and senior leadership
Provide leadership and oversight to the Process Ownership organization
Ensure effective lifecycle management of manufacturing processes and associated documentation
Oversee Manufacturing CAPAs and Change Controls
Ensure alignment between investigation outcomes and process ownership activities
Promote effective use of project management tools and structured problem-solving approaches
Support development of technical capability within the team
Partner cross-functionally with Manufacturing, Quality, Engineering, Process Development, Analytical Sciences, Supply Chain, and Regulatory Affairs
Influence site-level decision-making
Drive initiatives to enhance efficiency, knowledge sharing, and compliance
Support regulatory inspections and audits
Requirements:
High school diploma / GED and 12 years of Quality or Operations experience
Associates degree and 10 years of Quality or Operations experience
Bachelor’s degree and 8 years of Quality or Operations experience
Master’s degree and 6 years of Quality or Operations experience
Doctorate degree and 2 years of Quality or Operations experience
Minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
Nice to have:
8+ years related work experience in biotech or pharmaceutical industry
Prior people leadership experience
Strong background in compliance, root cause analysis, and CAPA/change management
Experience with Quality Management Systems (e.g., Veeva, TrackWise)
Proven track record with regulatory inspections and audits
Excellent organizational and communication skills
Strong interpersonal and cross-functional collaboration skills
What we offer:
competitive and comprehensive Total Rewards Plans that are aligned with local industry standards