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Maintain and oversee the Theramex Global Medical Information (MI) function, including line management of the Medical Information and Customer Service teams. Ensure the efficient, compliant, and high‑quality delivery of global medical information services while collaborating cross‑functionally to support wider business objectives. This position is integral to safeguarding accurate scientific information, maintaining high standards of customer support, and ensuring Medical Information remains audit‑ready and compliant with industry regulations.
Job Responsibility:
Line-manage the Theramex Medical Information and Customer Service teams, while also supporting external service providers involved in MI delivery
Prepare and analyse Medical Information reports, including KPIs related to system and team performance
Act as the Medical Information subject matter expert for internal and external stakeholders, including during audits and inspections
Support the MI and Customer Service teams in handling incoming enquiries
Oversee the preparation and maintenance of procedural documents related to Medical Information activities
Collaborate cross-functionally to meet business goals and support broader organisational priorities
Requirements:
Educated to degree level in life sciences or pharmacy
Significant hands-on experience in Medical Information within the pharmaceutical industry
Experience managing people and leading teams and external service providers
Ability to work in a dynamic environment with shifting priorities and manage multiple tasks with strong attention to detail
Clear and fluent communication in English
Ability to work effectively in a multinational organisation and maintain high operational standards
Experience in Women’s Health and familiarity with the ABPI Code are desirable but not essential
Nice to have:
Experience in Women’s Health
Familiarity with the ABPI Code
What we offer:
A fast-paced environment with broad exposure, where you can develop professionally—even outside your area of expertise
A culture that champions continuous learning, celebrates success, and recognises performance
Opportunities for driven, talented professionals who want to be part of our exciting, purpose-led journey