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This is a newly created and genuinely unique leadership role at the heart of BT Business. It has been designed to strengthen the critical link between winning major business and successfully delivering it. You’ll shape and deliver some of the UK’s largest and most complex Transition & Transformation (T&T) programmes, while playing a visible role in how BT represents delivery credibility in major bids and deals. These programmes sit at the centre of customer trust, long‑term growth and significant annual revenue. As the senior escalation point for executive‑level customers and internal leaders, you’ll bring clarity, confidence and momentum to complex delivery environments — from pre‑sales assurance through to in‑life delivery. If you’re motivated by scale, influence and end‑to‑end ownership, this role offers a rare opportunity to define how BT connects pre‑sales commitments with real‑world delivery outcomes, leaving a lasting mark on customers, people and capability.
Job Responsibility:
Own delivery excellence across large, complex T&T programmes and major deals within BT Business UK
Represent delivery in pre‑sales environments, providing credible assurance, shaping propositions and influencing bid strategy for major opportunities
Support Winning New Business (WNB) by providing delivery sign‑off and acting as a trusted delivery authority for bids, with accountability for successfully transitioning won deals into delivery
Deliver what is sold, with a proven focus on turning bid commitments into high‑quality, on‑time and on‑budget delivery outcomes
Lead and develop senior programme leaders and practice managers, creating a high‑performing, inclusive and accountable delivery culture
Act as the executive escalation point for customers and internal stakeholders, providing confidence in BT’s ability to deliver on its promises
Drive performance against critical KPIs, including Keeping Our Promises (KOP), revenue milestones, cost to serve and Net Promoter Score (NPS)
Balance commercial rigour with delivery quality, effectively managing delivery costs, timelines and total labour cost (TLC) budgets
Shape and deliver transformation initiatives that improve delivery models, customer experience and operational efficiency
Build strong partnerships across market units, suppliers and delivery partners to enable sustainable, repeatable delivery success
Embed continuous improvement, using lessons learned, standardisation and modern ways of working to continually raise the bar
Requirements:
Proven experience representing delivery in complex pre‑sales environments, influencing senior stakeholders and providing delivery assurance on major bids
A demonstrable history of successfully delivering the programmes and deals you’ve helped to win
The ability to operate comfortably at C‑suite and executive customer level, bringing authority, pragmatism and confidence
Strong commercial awareness, combined with deep delivery expertise and people leadership
The ability to inspire, challenge and develop senior leaders across large, complex delivery portfolios
SC Clearance will be required in this role, which needs 5 years minimum residency in the UK
What we offer:
15% on target bonus
25 days annual leave, plus bank holidays
Car Allowance
Pension scheme (5% from you, 10% from BT)
Private healthcare for you and your family
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more