CrawlJobs Logo

Senior Manager, Learning & Training – Membership Services

whoop.com Logo

Whoop

Location Icon

Location:
United States , Boston

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

85000.00 - 125000.00 USD / Year

Job Description:

Learning & Training (L&T) within Membership Services is a strategic function focused on performance enablement, skill development, and empowering frontline teams to deliver world-class member experiences. WHOOP is hiring a Senior Manager, Learning & Training to lead a global team of Training Specialists, develop and execute a best-in-class L&T roadmap, and directly impact onboarding, ongoing education, and support team performance. This role will scale the systems, programs, and culture that help our teams grow and thrive.

Job Responsibility:

  • Own and execute the Learning & Training roadmap for Membership Services, aligning with operational goals and driving measurable improvements in key performance indicators such as time-to-proficiency, QA scores, CSAT, and reopen rates
  • Lead and develop a high-performing team of global Training Specialists, establishing clear team rhythms, role clarity, and growth paths that foster both team effectiveness and professional development
  • Design and scale onboarding programs and continuous learning experiences that are globally consistent, role-specific, and deeply aligned with member-centric service delivery
  • Partner cross-functionally with MS Operations, QA, and Knowledge Management to translate performance data into impactful, timely training interventions
  • Launch and expand continuing education initiatives, including refreshers, microlearning, and on-demand training, to support upskilling and adaptability
  • Collaborate with internal stakeholders to ensure new processes, tools, and product launches are supported with clear and engaging training experiences
  • Lead the quarterly reporting of L&T’s business impact and training effectiveness, proactively identifying areas of improvement and scalability across shifts and regions
  • Champion a culture of continuous learning and excellence within Membership Services

Requirements:

  • 5+ years of experience in training, enablement, or learning & development
  • At least 2 years in a leadership or people management capacity
  • Proven ability to design, scale, and measure learning programs that improve performance in customer experience, support, or operations environments
  • Skilled facilitator with strong written and verbal communication abilities
  • Strong analytical mindset and experience using data to inform training strategies and track progress against KPIs
  • Highly organized and self-directed, with a track record of delivering high-quality work in fast-paced and dynamic environments
  • Experience collaborating cross-functionally with operations, QA, and product teams
  • Deep passion for empowering frontline teams and driving member experience through effective education
  • Strong commitment to embracing and leveraging AI tools in day-to-day tasks
What we offer:
  • equity
  • benefits

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Manager, Learning & Training – Membership Services

Shared Services Process Coordinator

Works with the Shared Services Operational Leads and Team Leaders to ensure cons...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid experience of Insurance
  • Previous demonstratable process ownership experience in insurance or a similar field
  • Proficient in Excel
  • Experience with insurance systems and workflow tools
  • Experience in training internal and external parties
  • Strategic and business acumen
  • Change Management
  • Collaboration
  • Technology and Digital Fluency
  • Risk and Regulatory Knowledge
Job Responsibility
Job Responsibility
  • Lead and manage end-to-end processes, identifying areas for improvement, implementing best practices, and ensuring operational efficiency. Provide guidance and training for new joiners and act as the primary contact for process related queries
  • define and continuously refine the processes within your remit to align with business strategy, regulatory requirements and customer needs, removing complexity where possible
  • collaborate effectively with underwriting, claims, IT etc and external partners. Serve as the main point of contact for process-related inquiries, ensuring effective collaboration and communication
  • accountability for the quality and timeliness performance of your process(es). This will involve day to day interaction with on-shore / off-shore process executors and regular quality assurance / audits over the output
  • proactively identify and assess potential operational risks within key processes. Develop and implement strategies to mitigate risks, ensuring business continuity and compliance with regulatory and internal controls
  • work with the Performance and Quality Assurance function to monitor, analyse and report on key performance indicators related to process effectiveness and operational outcomes. Leverage data and insights to make informed decisions and drive continuous performance improvement
  • build and maintain strong relationships with our co-sourcing partner. Ensure alignment on goals, priorities and expectations, while fostering a positive working environment
  • ensure accurate and timely reporting of process performance, risk assessments, and compliance status to senior leadership and stakeholders. Maintain thorough documentation of processes, ensuring that records are clear, organised and update regularly
  • Adopt the Beazley culture of professionalism, integrity, effectiveness and dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image and experience to our external customers
  • Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system
Read More
Arrow Right
New

Head of Positive Behaviour Support

Optimo Care Group is seeking an experienced and passionate Head of Positive Beha...
Location
Location
United Kingdom , Colchester; Clacton; Ilford
Salary
Salary:
50000.00 - 60000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • MSc in Applied Behaviour Analysis, Positive Behaviour Support, Intellectual and Developmental Disabilities, or equivalent
  • UKBA (Cert) and current UKSBA membership
  • Minimum of 3 years’ experience in a senior PBS role
  • Experience providing clinical supervision and line management within PBS teams
  • Experience leading the implementation of a service-wide PBS approach
  • Experience supporting individuals with high-risk behaviours of concern
  • Strong skills in functional assessment, PBS plan development and behavioural intervention
  • Excellent written and verbal communication skills
  • Strong clinical judgement in complex situations
  • Excellent organisational and time management skills
Job Responsibility
Job Responsibility
  • Develop and implement the Positive Behaviour Support strategy across CFT Care and Spectra Care
  • Work collaboratively with senior leadership and operational teams to embed PBS across services
  • Analyse service data and feedback to monitor effectiveness and identify areas for improvement
  • Support the development of PBS-related policies, systems and training programmes across both organisations
  • Provide line management, clinical supervision, mentoring and coaching to Behaviour Analysts and PBS Practitioners
  • Support Behaviour Analysts with the management and development of PBS Champions
  • Maintain clinical oversight of all PBS cases across services
  • Ensure the PBS team works in line with the latest research, guidance and best practice
  • Provide specialist behavioural support for individuals presenting high-risk behaviours of concern
  • Conduct Functional Behaviour Assessments and develop Positive Behaviour Support plans
  • Fulltime
Read More
Arrow Right

Director of Membership Engagement & Business Development

A leading UK professional body is seeking a senior strategic leader to shape and...
Location
Location
United Kingdom
Salary
Salary:
105000.00 - 115000.00 GBP / Year
membershipbespoke.co.uk Logo
Membership Bespoke
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience leading business development or client relationship teams across multiple regions
  • Proven success in driving market share growth and delivering exceptional client satisfaction
  • Strong stakeholder management skills, with the ability to influence at senior levels
  • Experience working with member communities, students, or professional networks
  • A collaborative leadership style and the ability to inspire high‑performing teams
  • Excellent communication skills and the confidence to represent the organisation externally
  • A good understanding of the UK professional services or finance landscape
  • A full UK driving licence and willingness to travel nationally
Job Responsibility
Job Responsibility
  • Leading high‑performing business development and key account teams to deliver ambitious growth targets
  • Developing a coordinated national approach to managing major training partners and strategic accounts
  • Strengthening regional member engagement through local networks, events, and community‑building initiatives
  • Ensuring regional insights feed into policy development and organisational decision‑making
  • Collaborating with colleagues across learning, technology, service delivery and international teams to ensure a consistent, high‑quality experience for members and students
  • Overseeing relationships with independent regional societies and volunteer networks
  • Fulltime
Read More
Arrow Right

Fixed Term Respiratory Consultant with General Medicine

An opportunity has arisen to appoint a Fixed Term Consultant in Respiratory Medi...
Location
Location
United Kingdom
Salary
Salary:
109725.00 - 145478.00 GBP / Year
remediumpartners.com Logo
Remedium Partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Primary Medical Degree
  • Complete registration with the General Medical Council (GMC) with a licence to practise
  • Membership of the Royal College of Physicians (MRCP) or equivalent
  • Completion of Higher Specialist Training (CCT) in Respiratory Medicine and General Medicine, or evidence of equivalent competence
  • Minimum of 1 year of NHS experience at any grade
  • Ability to take full and independent responsibility for the clinical care of patients
  • Excellent communication skills with patients, relatives, colleagues, and management
  • Ability to organise and manage workload efficiently
  • Experience of, and commitment to, medical audit and clinical governance
  • Participation in research activities and quality improvement initiatives
Job Responsibility
Job Responsibility
  • To provide, in conjunction with consultant colleagues, a comprehensive Respiratory and General Medicine service
  • To contribute to the ongoing development of respiratory services across the region, including outreach activity where required
  • To work collaboratively within a multidisciplinary team to improve patient outcomes and population lung health
  • Deliver consultant-led care in Respiratory Medicine and General Medicine, including inpatient and outpatient activity
  • Participate in respiratory service provision across multiple sites within the region, as required
  • Contribute to acute and general medical admissions through participation in the consultant on-call rota
  • Provide senior clinical decision-making and leadership within the multidisciplinary team
  • Support flexible deployment of professional time across clinical duties, administration, teaching, research, audit, and continuing medical education
  • Participate actively in clinical audit, service improvement, and governance activities
  • Participation in the Consultant General Medicine on-call rota, which attracts an availability supplement
What we offer
What we offer
  • Continuing Professional Development in line with Royal College guidance
  • Time and financial support for education, audit, and research activities
Read More
Arrow Right

Senior Director and AGC, Product Legal

Scale is seeking an exceptional attorney to lead and manage the Product Legal te...
Location
Location
United States , San Francisco
Salary
Salary:
348600.00 - 435750.00 USD / Year
scale.com Logo
Scale
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of legal experience with deep expertise in at least two of the following areas: Privacy, Intellectual Property, Employment Law, Product Counsel, or Regulatory Compliance, with experience advising throughout the product development lifecycle
  • Proven track record of building, managing, and developing successful legal teams with demonstrated ability to mentor and grow talent
  • JD and active membership in at least one U.S. state bar (California preferred) in good standing
  • Ability to think strategically at a high level and from deep in the details to drive complex problem-solving and develop creative, business-forward solutions
  • Ability to calibrate risk, distinguish business from legal risk, and communicate clearly to executive, business, and technical audiences, building trusted executive relationships
  • Track record of successful implementation of cross-functional strategy and creation of scalable systems and processes to promote efficient organizational growth
  • Experience in US and international privacy, IP, and employment regulatory frameworks with ability to translate multi-jurisdictional requirements into practical legal guidance
  • Roll-up-your-sleeves attitude to tackle projects large and small with a low-ego, collaborative approach and outstanding client service focus
  • Deep interest in artificial intelligence, generative AI, and machine learning technology, with ability to engage effectively with technical teams on complex engineering and product issues
  • Ability to think quickly and manage evolving priorities in a fast-paced environment with excellent organizational and communication skills
Job Responsibility
Job Responsibility
  • Lead and manage the Product Legal team, developing talent and creating scalable legal support systems across privacy, IP, and employment law
  • Serve as trusted advisor to senior executives on product development, regulatory compliance, and strategic business initiatives
  • Lead product legal strategy embedding compliance by design and advancing creative, business-forward solutions
  • Advise throughout the product development lifecycle on privacy, IP, employment, regulatory compliance, and risk management
  • Partner with Product, Engineering, Research, Operations, and Security teams to future-proof strategic initiatives involving AI development, customer data, and global contributor networks
  • Develop creative solutions for how legal frameworks can support new products and customer experiences in AI
  • Lead the team of specialized counsel in privacy, IP, and labor and employment law who oversee Scale's global privacy program, manage the worldwide IP portfolio, and direct labor and employment law strategy
  • Embed compliance into product development by design, including GDPR, CCPA, AI regulations, worker classification, and global labor standards
  • Create career development opportunities and foster a collaborative culture
  • Create scalable processes, templates, and self-service resources to support rapid company growth
What we offer
What we offer
  • Comprehensive health, dental and vision coverage
  • retirement benefits
  • a learning and development stipend
  • generous PTO
  • equity based compensation
  • Fulltime
Read More
Arrow Right

Senior HPC Administrator Technology Consultant

Provide technology consulting to external customers and internal project teams. ...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional experience
  • Bachelor of Arts/Science or equivalent degree in computer science or related area of study
  • without a degree, 11+ years of relevant professional experience
  • technical background and knowledge of industry trends
  • experience in HPC services including hardware and software for massively parallel (MPP) supercomputer systems, clusters and storage systems
  • ability to work on a 24 X 7 basis and be on standby when needed
  • willingness to learn new technologies in HPC including Cray EX Liquid cooled systems and Shasta
  • ability to manage customer relationship and communication
  • ability to analyze, qualify, troubleshoot, and resolve incidents
  • ability to collaborate with team members, other internal organizations, customers, and third parties
Job Responsibility
Job Responsibility
  • Verify and implement the detailed technical design solution
  • Provide a detailed technical design for enterprise solutions
  • Analyze and develop enterprise technology solutions
  • Lead in the technical assessment and delivery of specific technical solutions to the customer
  • Provide a team structure conducive to high performance, and manage the team lifecycle stages
  • Coordinate implementation of new installations, designs, and migrations for technology solutions
  • Provide advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions
  • Provide input to the company strategy moving forward
  • Collect and determine data from appropriate sources to assist in determining customer needs and requirements
  • Respond to requests for technical information from customers
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Investor Engagement Executive

The key role purpose is to establish and deepen relationships with Japanese inst...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
avomind.com Logo
Avomind
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working proficiency in Japanese & English
  • Experience and performance in customer service or client engagement (particularly with Investors)
  • Experience communicating with C-suite decision-makers of large multinational businesses
  • Knowledge of industry events, private markets, fund managers, and the LP-GP capital raising dynamic is preferred
  • Strong understanding and focus on the right KPI measures – both financial and non-financial
  • A love of networking and relationship building and curiosity to learn about people and markets and the ability to tailor solutions to client needs
  • A strong work ethic and positive attitude toward wider business requirements
  • Excellent organizational and time management skills
  • Strong listening and communication skills
  • a confident and professional manner
Job Responsibility
Job Responsibility
  • Invite and confirm Japanese Institutional Investors (LPs) to global event portfolios
  • Conduct 50 outbound engagements a day (calls, emails, & LinkedIn)
  • Onboard new institutional investors to our network hub & directory
  • Build rapport & encourage engagement with Japanese institutional investors through in-person meetings
  • Work with conference producers to confirm senior-level investors as speakers for event programs
  • Complete demos via screen share or in-person of the Investor Network platform
  • Help investors complete profiles and understand their needs to drive networking and knowledge-gathering opportunities
  • Gather feedback on the value of the membership and on how we can improve our network experience
  • Deliver against daily/weekly/monthly targets relating to outreach volumes, duration, and sales targets
  • Deliver against KPI metrics of the number of demonstrations held of the subscription platform
  • Fulltime
Read More
Arrow Right
New

Apprentice Multitrader

Becoming an apprentice at AxisCLC is an excellent opportunity to gain practical ...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
8.00 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • GCSE 4 & above (A-C) in Maths & English or equivalent
  • Good communication
  • Presentable
  • Positive attitude to work
  • Attention to detail
Job Responsibility
Job Responsibility
  • Ensure the effective delivery of service in line with Axis Health and Safety policies and procedures
  • Ensure and undertake any recording of work and administration required by Axis standards and timescales
  • Report any Health and Safety issues and outstanding defects to your Supervisor, Contracts Manager, Health and Safety team and Apprentice Co-ordinator
  • Work as an integral team member with other apprentices, Axis operatives, clients, customers, and tenants
  • Attend Axis Induction, Health and Safety training, Toolbox talks and College Induction
  • Undertake multi-trade work to a safe, clean, and high-quality standard
  • Learn how to cost multi-trade area work with your Axis Mentor, identifying cost reduction methods
  • Ensure college course attendance is 100% and college absence communicated to your Line Manager and Apprentice Co-ordinator every time you fail to attend college
  • Ensure that you meet your operative on time daily
  • Communicate any absence from work as per your contractual terms and conditions
What we offer
What we offer
  • Pension scheme and life assurance
  • Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work-related events
  • 23 days’ holiday + bank holidays
  • Access to Perkbox (discounts, perks & wellbeing offers)
  • 1 paid volunteer day
  • Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching
  • Fulltime
Read More
Arrow Right