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The Senior Manager, APEC L&D is responsible for driving the deployment and adoption of Power of M learning across APEC Managed and Franchised hotels — ensuring associates across the region are equipped with the knowledge and skills needed to successfully adopt new systems and ways of working. Acting as a critical connector between global strategy and regional execution, this role requires tight integration with the broader Power of M change management and deployment workstream—ensuring learning activity is sequenced, communicated, and coordinated in lockstep with deployment milestones. Building alignment across global, regional, and market teams, the Senior Manager connects the dots across workstreams—anticipating gaps, surfacing blockers early, and translating adoption metrics and readiness data into targeted interventions that keep learning deployment and hotel cutover on track. Comfortable navigating learning technology, the Senior Manager develops working fluency of Marriott's learning platforms and resources — bridging the gap between the technical aspects of the technology and hotel readiness and adoption. The Senior Manager also identifies and addresses APEC-specific learning needs, facilitates learning path and content reviews with relevant stakeholders and subject matter experts, and oversees the integration of Power of M content into business-as-usual training offerings across the region. The preferred location for this role is Singapore; however, strong candidates based in other APEC locations will be considered.
Job Responsibility:
Ensure above property teams and hotels are equipped with the learning resources, contacts, and timelines needed
Facilitate webinars and office hours to drive readiness and completion of learning-related activities across deployment phases
Translate learning readiness metrics into actionable insights, driving timely interventions and sustained adoption across deployment phases
Identify and address additional continent-specific learning needs (e.g. content, communications)
Identify and mitigate issues related to learning assignments
Participate in relevant Power of M learning forums and meetings with global and regional teams
capture and address key actions
Build and maintain alignment across global, regional, and market stakeholders to ensure learning workstreams are coordinated and sequenced in lockstep with deployment milestones
Support change and communication strategy to ensure L&D is appropriately amplifying program-specific communications in step with the broader transformation
Engage continent resources and subject matter experts for learning path and content reviews, including non-systems learning as needed
Oversee the integration of Power of M content into current APEC learning offerings and business-as-usual training resources
Represent APEC L&D in Power of M learning forums as required
Provide regular updates to senior leaders on learning progress, outcomes, and emerging risks
Track and analyze learning data to monitor readiness, assess learning effectiveness, and identify intervention needs and opportunities for improvement between deployment waves
Monitor continent feedback on learning experiences and adjust processes and support approaches to improve learning outcomes
Requirements:
Bachelor's degree (or equivalent)
Hotel experience in operations or human resources
Nice to have:
Experience in Learning & Development or a related HR discipline
Familiarity with learning technologies and digital learning platforms
comfortable developing working fluency in new tools and systems
Demonstrated experience organizing and facilitating learning engagements such as webinars and office hours
Proven track record managing cross-functional initiatives with multiple stakeholders and moving parts
Proven ability to influence without authority
Demonstrated experience working in fast-paced, matrixed environments
Ability to translate data and metrics into actionable insights and recommendations
Ability to translate technicalities of the learning platform and data into clear and actionable recommendations for diverse audiences