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Senior Manager, LATAM Sales

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Intercom

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Location:
United States , San Francisco

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Category:
Sales

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Contract Type:
Not provided

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Salary:

331000.00 - 395000.00 USD / Year
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Job Description:

The LatAm Leader will be responsible for driving growth, regional strategy, and operational excellence across Intercom’s Latin American business. This leader will manage a team of five to six MidMarket Account Executives and Relationship Managers spanning Brazil and Rest of Region (RoR) in a pod based model, as well as playing a critical role in the partner management for SMB. The role requires both strategic leadership and hands-on execution to expand Intercom’s footprint in one of the company’s most dynamic emerging markets. This position will play a key role in building the region, refining go-to-market strategy, and fostering deep alignment with global functions including Sales Development, Customer Success, and Sales Engineering.

Job Responsibility:

  • Define and execute a multi-year go-to-market strategy to grow Intercom’s presence across LATAM, with a focus on Brazil
  • Develop and implement scalable sales processes for both partner-led SMB and sales-led MM/ENT segments
  • Collaborate with global revenue operations, enablement, and marketing to localize messaging and optimize demand generation
  • Represent the LATAM region in global leadership forums, providing insights and market intelligence to shape company-wide priorities
  • Directly manage five sellers (Account Executives and Relationship Managers) across Brazil and RoR (rest of region)
  • Work closely with Partnerships Manager and associated partner teams to drive SMB acquisition and expansion
  • Partner with cross-functional teams-including CSM, SE, and SDR-who report into global functions but support LATAM, ensuring strong collaboration and alignment on customer outcomes
  • Build a culture of accountability, growth mindset, and performance within the LATAM team
  • Own regional pipeline and forecasting accuracy across all LATAM segments
  • Partner with revenue operations to ensure robust forecasting and adherence to global sales processes
  • Drive deal execution for strategic MM and Enterprise opportunities, often leading or supporting key negotiations
  • Monitor and optimize pricing, discounting, and deal structure to align with Intercom’s financial goals
  • Strengthen Intercom’s partner ecosystem across LATAM to support SMB market penetration
  • Identify and manage key channel partners to accelerate customer acquisition
  • Represent Intercom in the LATAM tech ecosystem-including industry events, partner briefings, and customer forums

Requirements:

  • 8+ years of experience in SaaS sales or regional business leadership roles
  • At least 3 years managing quota-carrying teams
  • Proven success leading in a high-growth, matrixed environment across multiple markets
  • Track record of exceeding revenue goals while building sustainable team performance and culture
  • Experience working with both direct sales and partner-led GTM models
  • Outstanding communication skills in English and Portuguese

Nice to have:

  • Experience with command of the message and MEDPICC is a plus
  • AI native
  • Fluency in Spanish and Portuguese both a plus
  • Deep understanding of LATAM business culture and SaaS market dynamics
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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