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The Senior Manager, Laboratory Operations is a strategic leadership role responsible for overseeing the performance and development of multiple testing facilities within the region, with a primary focus on the Tullamore, Ireland Laboratory - our largest and most commercially significant site in EMEA/APAC – as well as the Velka Bites, Czech Republic Laboratory. This role ensures the safe, high-quality, on-time, and cost-effective delivery of Laboratory Testing Services to Customers, while achieving business objectives and driving operational excellence, cultural development, and team growth.
Job Responsibility:
Lead and coordinate all aspects of laboratory operations across multiple testing facilities, ensuring validated processes, calibrated equipment, and robust preventative maintenance programs in collaboration with the Technical team
Build and maintain an engaged, high-performing workforce through effective leadership, coaching, training, and succession planning
Collaborate with the commercial to support business development, manage Customer communications, and ensure high levels of service delivery to both internal and external stakeholders
Drive continuous improvement through Lean Manufacturing principles and operational excellence initiatives, embedding a culture of innovation and continuous performance improvement
Ensure services are delivered to the highest standards of quality, cost-efficiency, and timeliness, in line with Customer expectations and business goals
Establish and manage site-level procedures and policies aligned with company standards, quality systems, and regulatory requirements
Champion a safe and compliant work environment, ensuring adherence to health, safety, and environmental regulations, and promoting a proactive safety culture
Support new test development and cost analysis in partnership with Technical Managers to expand service offerings and enhance Customer value
Develop and mentor direct reports and site leadership teams, fostering both technical and managerial skill growth
Provide regular updates to senior leadership on operational performance, strategic initiatives, and site developments
Lead strategic planning efforts including capital investment, workforce planning, and long-term operational objectives
Represent the company within local industry and civic communities, hosting Customer visits and promoting a Customer-centric culture
Monitor and achieve key business metrics, goals, and objectives, ensuring alignment with corporate strategy
Develop and manage annual business plans, budgets, and performance targets, taking corrective actions as needed to meet objectives
Perform other operations-related duties as required to support business needs
Requirements:
Minimum of 5 years’ operational leadership experience within the manufacturing, service, or laboratory testing industry
Bachelor’s degree in business, management, life sciences, engineering, or a closely related field
Strong commercial acumen, with demonstrated ability to contribute to commercial strategy, including pricing, service development, and Customer engagement
Solid understanding of core business functions including Human Resources, Finance, Engineering and Quality
Proven track record of managing complex operations, leading cross-functional teams, and delivering results in a fast-paced, Customer-focused environment
Deep knowledge of quality systems, regulatory compliance, and continuous improvement methodologies
Experience in strategic planning, budget management, and performance optimization
Demonstrated ability to develop talent, foster employee engagement, and build high-performing teams
Experience within the laboratory testing industry, ideally in a regulated environment such as medical devices, pharmaceuticals, or life sciences
Strong working knowledge of ISO 17025 and GMP requirements relevant to laboratory operations
Prior experience in the medical device industry
Able to adapt leadership style to different regional contexts and cultures
Strong Customer-facing skills and relationship-building capabilities
Excellent communication and presentation skills
High-level planning, prioritisation, and time management
Analytical mindset with a data-driven approach to decision-making
Financial literacy and understanding of business drivers
Ability to influence and gain buy-in across diverse stakeholder groups
Comfortable working independently and driving initiatives to completion