Senior Manager Kenan Postpaid Billing Specialist Job at Vodafone (Pune)

Job Description

We are seeking an experienced Kenan Postpaid Billing specialist to manage and support postpaid billing systems and associated applications. This role focuses on ensuring reliable operations, accurate revenue processing, and continuous service improvement across complex telecom billing environments. The individual will collaborate closely with business teams, IT partners, and vendors to resolve issues, implement enhancements, and maintain compliance with regulatory and security standards.

Job Responsibility

Manage, support, and enhance the Kenan Postpaid Billing system, including development, configuration, customisation, and operational activities
Investigate and resolve technical and functional defects across billing and related applications
Analyse end-to-end postpaid billing processes, including CDR flow, rating, bill generation, payments, collections, and journaling
Design and implement automation, workarounds, and monitoring solutions to improve operational efficiency
Execute and monitor scheduled batch jobs, ensuring smooth and timely billing operations
Handle incidents, problems, and service requests in line with ITIL-based processes and agreed SLAs
Coordinate with cross-functional teams and external vendors to deliver effective resolutions
Support change and release activities, including planning, deployment, and post-release validation
Ensure revenue assurance by validating billing accuracy and reprocessing missing or incorrect data within SLA
Maintain compliance with audit, GDPR, and information security requirements
Contribute to service improvement initiatives and maintain accurate application and interface documentation

Requirements

Extensive experience in the telecom billing domain, particularly postpaid billing environments
Highly knowledgeable in the Kenan Billing System, with strong hands-on exposure to operations and support
Comfortable working with Unix/Linux environments, shell scripting, and Oracle SQL/PL/SQL
Familiar with mediation, interconnect, and prepaid billing systems, and broader BSS/OSS architectures
Analytical and methodical in diagnosing complex system and process issues
A clear and collaborative communicator, able to work effectively with technical and non-technical stakeholders
Experienced in ITIL-aligned service management practices
Willing to work in a 24×7 rotational support environment and within diverse, international teams

What we offer

Opportunity to work on large-scale, business-critical billing platforms within a global telecom organisation
Exposure to complex, multi-market billing operations and transformation initiatives
Collaboration with experienced professionals across technology, business, and vendor ecosystems
A supportive environment that values continuous improvement, learning, and inclusion

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Senior Manager Kenan Postpaid Billing Specialist

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