Senior Manager, IT & Systems

• Own and evolve VFC's systems strategy and tech ecosystem stack including ongoing maintenance and vendor relationships
• Define system architecture, standards, and documentation
• Identify and address system gaps, inefficiencies, and risks
• Build and maintain automations and integrations across tools
• Improve data flow and reduce manual processes
• Lead internal AI tooling implementation and adoption
• Lead end-to-end delivery of systems initiatives from design through rollout and ongoing improvement
• Own rollout success, including stakeholder alignment, training, and change management
• Drive strong adoption and ensure systems are used as intended
• Manage multiple concurrent initiatives with clear prioritization
• Own cybersecurity across systems, including access, data protection, and vendor risk
• Lead incident response planning and disaster recovery
• Oversee system administration, reliability, and documentation
• Improve support processes and resolve recurring issues at the root
• Manage and develop the IT Help Desk & CRM Coordinator
• Balance reactive support with proactive systems improvement
• Collaborate with the data team to support reporting and data quality

• Proven experience leading system implementations or tool rollouts, including stakeholder alignment, training, and adoption
• Strong project management skills across multiple concurrent initiatives
• Experience owning and improving SaaS ecosystems
• Strong understanding of systems, integrations, and data flow
• Hands-on experience building automations and integrations ideally through APIs, Zapier and scripting
• Experience supporting and onboarding non-technical users in complex platform use cases
• Experience managing HubSpot and data systems, including data quality practices
• Ability to collaborate effectively with internal teams and cross-functional stakeholders
• Solid understanding of cybersecurity including access management, data protection and risk
• Strong ownership and ability to operate both strategically and hands-on
• Experience balancing day-to-day reliability with longer-term systems improvements
• Experience with AI tools, or strong interest in applying them in operational contexts
• Must be legally authorized to work in Canada

Experience with AI tools, or strong interest in applying them in operational contexts

• Stipend for phone usage
• Comprehensive health benefits plan after 3 months of service
• RRSP matching after 6 months of service
• Four weeks of paid vacation
• Summer hours from May to Labour Day
• Additional summer office closures
• Holiday closures (Dec 25 Jan 1)
• Potential to work out of the country/province for up to 1 month annually
• Flexible work hours and a remote work environment
• Professional development funding
• Funding to support the setup of your home office