Senior Manager - IT Hotel Openings & Conversions

• Project manage and coordinate all required activities needed for the technology implementation at multiple assigned hotel opening project, conversions, and transitions
• Third-party management
• managed third-party vendors such as PMS, POS, GPNS, and PBX to ensure that project goals are met on time and within Marriott standards
• Continuously evaluate, document, and communicate updates to keep all relevant stakeholders informed of project status and ensure projects are adhering to budgets and deadlines
• Proactively identify, resolve, and escalate risks and system performance issues as appropriate to ensure on time and on budget execution of deliverables
• Interface with and manage relationship with vendors regarding project deliverable needs, contractual obligations, and general scope of working during installation, training, conversion, and during the live support process to ensure needs are being met and compliance with brand standards
• Review, provide feedback, and resolve deficiencies with vendor proposals, bills of materials, contracts, and implementation schedules with representatives from third-party providers
• Ensure the successful onboarding of Property Systems Managers and other key associates of new hotels including timely and effective delivery of training, documentation, and business relationship turnover to CALA IT Field Operations Area Director
• Functions as IT escalation point for direct team, hotel owners and franchisees on risks for new hotel openings and conversions
• Ensure accuracy of supporting documentation for Hotel Opening/Conversion technology implementation such as technical checklists or training materials
• Deploy project management and technical expertise to contribute updates to existing documentation as appropriate
• Facilitate property software license and hardware acquisition with Global Technology Procurement or third party vendors for new hotel openings and conversions
• Resolves application issues or hardware/software problems or escalate as needed
• Support acquisition surveys for hotel conversions
• Support site surveys and Module 13 (Global Design reviews), document process, and follow up with stakeholders
• Accountable for the quality assurance and acceptance testing of installed systems in partnership with designated vendors
• Build and maintain relationships with executive leadership, business customers and technology stakeholders to communicate status of property openings and conversions and bring attention to technology changes experienced in the region to the business
• Actively participate in the effort of continental modernization, providing feedback, supporting new process development, and helping shape our continental strategy based on the Global Technologies vision
• Provides project support for hotel deflags, managed/franchise conversions in coordination with CALA Regional Leadership and Property based Systems Managers/Technicians
• Works closely with Marriott Headquarters IT departments in coordinating property pilots/beta testing for new technology
• Coordinate and assist in testing and certification of third-party products on International Property standard infrastructure with Marriott Global Technology Architecture group
• Works with International PCI project office to support testing and implementation efforts for new hotel openings/conversions
• Oversee configuration of data back-up solution at new hotel openings and conversions

• Bachelor's degree or equivalent combination of education and work experience
• 8+ years relevant work experience in technology operations
• 4+ years demonstrated track record in managing multiple projects of significant size and scope, as well as providing services, support of applications, hardware and operating systems
• 4+ Years of experience working with and demonstrating proficiency in Marriott Technology Infrastructure, including but not limited to security policies, deployment processes, approved and certified solutions, and above-property technology services, across managed and franchise hotels
• 4+ years managing multiple hotel openings, conversions and transitions
• 3+ years of IT management experience, including managing projects across multiple locations and leading teams on projects
• 3+ years experience in at least one of the following: Property Management System (PMS) configuration and training methodologies, preferably in OPERA
• Implement and support Marriott server infrastructure, including server imaging and staging, MI security standards proficiency, end-user support and computer imaging, and GPNS proficiency
• Ability to develop and foster business relationships with diverse groups from the community, stakeholders, and other entities (client, vendor, peers, cross functional partners)
• Ability to travel up to 20% as needed to support on-site implementation and provide team member support and development
• Demonstrates strong organizational skills and a results-oriented mindset by applying technology-driven solutions to complex business challenges, effectively managing multiple priorities, and maintaining sound judgment under pressure and ambiguity
• Language Skills – Proficiency in written and oral communication skills in Spanish & English language required

Technical certifications desired include Network+, Cisco, AWS Practitioner, PMP, ITIL, Microsoft Certified Professional, and OPERA PMS