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Senior Manager, ISP Networks Design

United Kingdom, Birmingham · Job Posted April 01, 2026
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Job Description

This is a rare opportunity to shape the networks that power BT Group’s broadband services across the UK. As a senior leader in our ISP Network Design organisation, you’ll guide the creation of next‑generation capabilities that enhance and enable the broadband experience for millions of customers across EE, BT and Plusnet. Building on the foundations of BT Group’s unparalleled network, you’ll lead the evolution of both physical and virtualised networks—setting direction, developing talent, and ensuring we continue to deliver brilliant, customer‑first connectivity.

Job Responsibility

  • Shape ISP Networks Design Team’s strategy to enable the achievement of the ISP tribe goals
  • Leadership of ISP Networks Design Team
  • developing skills and capabilities through inspiring communication, goal setting, mentoring, coaching, knowledge sharing and performance management to support business and personal objectives to create a high performance culture
  • Develop close and effective relationships with customers, vendors, suppliers and colleagues at a senior level, and be able to confidently present information, facilitate negotiations, and provide thought leadership to them
  • Drive transformation of the technology platform and operating model through the adoption of agile methodologies and automated capabilities
  • Forecast supply and demand of resource requirements based on known and unknown business needs
  • Drive development of complex network capabilities to create innovative broadband products
  • Accountable for security and compliance of platforms and services within ISP Networks

Requirements

  • People management and leadership
  • Proven ability to motivate, inspire and lead teams in a complex environment and through periods of change
  • Expertise in design of IP and Broadband networks
  • Understanding of drivers and measurement of customer experience
  • experience in driving improvement in customer experience
  • Experience in managing agile product development
  • Commercial savviness
  • budgeting, demand management, vendor management and negotiation
  • Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own
  • Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group
  • Ability to lead remote teams and collaborate with remote stakeholders in a highly effective manner
  • Mandatory: experience of leading highly skilled engineering or software development teams
  • Mandatory: experience of managing or overseeing the in-life operation of critical large-scale customer-facing networks
  • Mandatory: experience of managing strategic vendor relationships and associated budgets

Nice to have

  • Preferable: experience of designing complex service provider IP or transport networks
  • Preferable: experience of agile product development
  • Preferable: expertise in solution architecture
  • Preferable: Roadmap setting or technology architecture experience

What we offer

  • 15% on target bonus
  • Company car or £5,500 cash alternative
  • Private healthcare for self and family
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
  • 25 days annual leave (not including bank holidays), increasing with service
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes
  • Discounted broadband, mobile and TV packages
  • Access to 100’s of retail discounts including the BT shop

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