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8x8 · -

Senior Manager, Internal Narrative and Executive Communications

United States, Campbell 164400.00 - 246600.00 USD / Year · Job Posted April 23, 2026
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Job Description

8x8's Senior Manager of Internal Narrative and Executive Communications owns the strategic narrative infrastructure that keeps employees, managers, and executives aligned around one platform story – through transformation, through change, and through the moments that matter most. From company updates to executive messaging to All Hands – they make sure the right story reaches the right people at the right time. This role sits at the intersection of strategy, storytelling, and leadership communication – ensuring the company moves forward with one clear narrative. It requires a strong writer, a sharp narrative strategist, and a self-starter who thrives in a fast-moving environment. This is a new role with company-wide scope. You will own it from the start.

Job Responsibility

  • Be the internal champion of 8x8's platform narrative
  • Translate brand positioning into language that travels – consistently – from the C-team to every team member
  • Build and maintain the rhythm that connects business momentum to employee understanding
  • Weekly digest, monthly strategic updates, change narratives that drive clarity before questions start
  • Close any gaps between how we talk about 8x8 externally and how we talk about it internally
  • Own and maintain the Marketing intranet site
  • Coordinate internal messaging before launches go external
  • Proactively work with Product and PMM teams and translate major announcements into internal narrative
  • Partner with HR and work cross functionally with executives to make our meetings meaningful and memorable
  • Partner closely with executives to craft scripts, talking points, presentations and other content that articulate their vision and align with company strategy
  • Develop and support Executive Insights, 8x8's thought leadership platform, including bylines, blog posts, video assets and panel materials for both internal and external audiences
  • Position 8x8 leaders as credible voices in their categories
  • Work with the PR team to prepare executives for media interviews, conferences, and speaking engagements
  • Briefing materials, messaging prep, and follow-through
  • Maintain a unified executive voice and tone across all communications so leaders reinforce each other
  • Consistent C-team messaging across announcements, strategic updates, and major moments
  • Language coordinated before it goes live
  • Toolkits, talking points, and FAQs that give managers the language and confidence to communicate clearly to their teams before, during, and after major moments
  • When the business moves, leadership speaks with one voice
  • Strategic clarity before the moment, not cleanup after
  • Track business-connected KPIs including narrative adoption across teams, executive message consistency, employee understanding of platform strategy, and enablement effectiveness

Requirements

  • 8+ years in communications, with hands-on experience in executive communications, internal narrative, or a blend of internal and external comms, ideally in technology
  • Proven experience writing for executives – you can translate a CEO's priorities into language that lands equally with employees
  • Experience owning a function or building a program with real accountability for outcomes
  • Worked in or alongside a marketing or revenue org – you think in terms of message architecture and execution
  • You're comfortable with ambiguity – you make a call and move forward
  • You operate without ego – you can influence a room full of senior leaders without needing to outrank them
  • You connect the dots across functions and you do it because it makes the work better, not to expand your footprint
  • You're a force multiplier – the people around you communicate better because of you
  • AI-native – you use AI tools as a natural part of how you work. You're not experimenting with AI
  • you're already using it to work faster, think bigger, and do more with less
  • Collaborative – you build relationships and trust across different departments
  • Strong executive presence – comfortable interfacing with C-level leaders and providing strategic guidance
  • Exceptional writer – clear, direct, and fast. You write like a person, not a brand guideline
  • Strategic thinker – you align messaging with business priorities, not just communication best practices
  • Organized and reliable – you manage multiple workstreams, deadlines, and stakeholders without dropping threads

What we offer

  • Discretionary merit increases
  • Bonus
  • Stock

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