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8x8's Senior Manager of Internal Narrative and Executive Communications owns the strategic narrative infrastructure that keeps employees, managers, and executives aligned around one platform story – through transformation, through change, and through the moments that matter most. From company updates to executive messaging to All Hands – they make sure the right story reaches the right people at the right time. This role sits at the intersection of strategy, storytelling, and leadership communication – ensuring the company moves forward with one clear narrative. It requires a strong writer, a sharp narrative strategist, and a self-starter who thrives in a fast-moving environment. This is a new role with company-wide scope. You will own it from the start.
Job Responsibility
Be the internal champion of 8x8's platform narrative
Translate brand positioning into language that travels – consistently – from the C-team to every team member
Build and maintain the rhythm that connects business momentum to employee understanding
Weekly digest, monthly strategic updates, change narratives that drive clarity before questions start
Close any gaps between how we talk about 8x8 externally and how we talk about it internally
Own and maintain the Marketing intranet site
Coordinate internal messaging before launches go external
Proactively work with Product and PMM teams and translate major announcements into internal narrative
Partner with HR and work cross functionally with executives to make our meetings meaningful and memorable
Partner closely with executives to craft scripts, talking points, presentations and other content that articulate their vision and align with company strategy
Develop and support Executive Insights, 8x8's thought leadership platform, including bylines, blog posts, video assets and panel materials for both internal and external audiences
Position 8x8 leaders as credible voices in their categories
Work with the PR team to prepare executives for media interviews, conferences, and speaking engagements
Briefing materials, messaging prep, and follow-through
Maintain a unified executive voice and tone across all communications so leaders reinforce each other
Consistent C-team messaging across announcements, strategic updates, and major moments
Language coordinated before it goes live
Toolkits, talking points, and FAQs that give managers the language and confidence to communicate clearly to their teams before, during, and after major moments
When the business moves, leadership speaks with one voice
Strategic clarity before the moment, not cleanup after
Track business-connected KPIs including narrative adoption across teams, executive message consistency, employee understanding of platform strategy, and enablement effectiveness
Requirements
8+ years in communications, with hands-on experience in executive communications, internal narrative, or a blend of internal and external comms, ideally in technology
Proven experience writing for executives – you can translate a CEO's priorities into language that lands equally with employees
Experience owning a function or building a program with real accountability for outcomes
Worked in or alongside a marketing or revenue org – you think in terms of message architecture and execution
You're comfortable with ambiguity – you make a call and move forward
You operate without ego – you can influence a room full of senior leaders without needing to outrank them
You connect the dots across functions and you do it because it makes the work better, not to expand your footprint
You're a force multiplier – the people around you communicate better because of you
AI-native – you use AI tools as a natural part of how you work. You're not experimenting with AI
you're already using it to work faster, think bigger, and do more with less
Collaborative – you build relationships and trust across different departments
Strong executive presence – comfortable interfacing with C-level leaders and providing strategic guidance
Exceptional writer – clear, direct, and fast. You write like a person, not a brand guideline
Strategic thinker – you align messaging with business priorities, not just communication best practices
Organized and reliable – you manage multiple workstreams, deadlines, and stakeholders without dropping threads