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Senior Manager, Internal Investigation

China, Shanghai · Job Posted September 22, 2025
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Job Description

The Department of Investigations is a subgroup of the Global Safety & Security (GS&S) organization. This Department's mission places a strong emphasis on mitigating financial, identify theft and economic crime. The Department performs a wide range of investigations into allegations of serious misconduct, threats and criminal activity committed by associates, guests and other third parties, in order to ensure and safeguard the assets and protect the reputation of Marriott International.

Job Responsibility

  • Manage or directly provide specific investigative services, projects and information
  • Manage outside vendors for undercover investigations
  • Influence internal management regarding employment actions resulting from theft, drug abuse, fraud or serious misconduct
  • Provide on-site closure of investigations to legally defendable conclusions
  • Manage or deliver technical, legal and communication requirements for covert electronic video surveillance
  • Access and manage process of publicly held information for due diligence analysis
  • Provide direct on-site unit assistance for property specific investigations
  • Gather and coordinate information
  • Provide technical expertise in investigative interviews
  • Respond to and support MI requests for specialized investigative direction
  • Implement and manage internal investigations for theft, fraud, and drug abuse
  • Conduct post investigative interviews with associates violating company policies
  • Provide intelligence gathering via internet and subscription databases
  • Respond to requests involving credit card, checks counterfeiting and system or computer fraud
  • Build effective communication networks with law enforcement agencies
  • Provide direct counsel to MI units on effective investigation methods
  • Schedule, organize and/or attend Company prosecution appearances in court

Requirements

  • B.S. degree and/or relevant experience
  • At least 8 years of progressive Investigation or Audit experience
  • Identifying and analyzing case evidence before constructing an effective interview plan
  • Investigative interview skills within local employment law requirements
  • Experienced undercover investigation/project management skills
  • Demonstrated hotel operations/management experience
  • Strong operational experience in Asia Pacific including Greater China
  • Ability to read, write and communicate fluently in both English & Mandarin
  • Demonstrated investigative development skills
  • In-depth knowledge of Internal Investigations services
  • Effective time management skills
  • Effective listening skills
  • Excellent written and oral communication skills
  • Demonstrated competency of problem-solving methodologies
  • Demonstrated follow-up and customer service skills
  • Personal integrity with high regard to maintaining strict confidentiality
  • Ability to persuade and influence others including senior organizational levels
  • Solid knowledge of local employment law
  • Understanding of criminal and civil law components
  • Ability to foster good working relationships with Corporate Legal & Labor Departments, Compliance, Internal Audit and Corporate Human Resources

Nice to have

Comparable industry experience highly desirable

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