Senior Manager Insurance Operations

Valon is seeking a Senior Manager, Insurance Operations to own and scale its property and mortgage insurance servicing functions as the platform continues to grow. This role has end-to-end accountability for insurance operations, including hazard insurance, flood insurance, force-placed insurance, loss drafts, and mortgage insurance (PMI/MIP). The Senior Manager leads multiple teams and third-party vendors, ensuring regulatory and investor compliance, operational discipline, cost control, and a high-quality borrower experience. This leader is responsible for closing process gaps, mitigating insurance-related risk, and building scalable operating models that support growth without proportional increases in cost or headcount. This role goes beyond execution. The Senior Manager is expected to design durable processes, develop leaders, strengthen vendor governance, and drive continuous improvement across people, technology, and data. As part of Valon’s AI-native servicing platform, this position partners closely with Product, Engineering, Analytics, and Compliance to modernize insurance operations and improve end-to-end outcomes.