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As the Senior Manager, Installation Operations for Moen Smart Water within the Fortune Brands portfolio, you will guide and manage the performance and expansion of our third-party contractor network responsible for in-home installations. This highly collaborative leadership role is critical to delivering a best-in-class homeowner experience while scaling our national installation footprint.
Job Responsibility:
Manage a growing national network of third-party contractors who perform in-home smart water device installations ensuring they meet performance, quality, and customer service standards
Ensure seamless and consistent installation operations with strong standards for speed, quality, and homeowner experience
Expand and onboard new installation partners to improve geographic coverage, reduce costs, and elevate quality
Create and maintain standardized procedures, training, and communications for plumbers and contractors to support efficient operations
Guide and manage continuous improvement initiatives focused on improving installation success rates and reducing time-to-install
Serve as a cross-functional liaison to resolve installer or customer issues promptly and efficiently
Collaborate with sales, marketing, product, and customer experience teams to position installation as a key differentiator in the marketplace
Manage a team of two associates to support installation operations and growth
Requirements:
Bachelor’s degree in a related field, or equivalent construction or plumbing experience
5+ years of experience in operations, logistics, or construction with management experience
2+ years of direct experience managing networks of third-party contractors performing in-home services (e.g., installation, warranty repair, or home maintenance)
Strong cross-functional communication skills across multiple levels, from executive to field technician
Deep understanding of construction or plumbing installation project workflows
Ability to travel up to 25% as needed
Nice to have:
Active Plumbing License or Master Plumbing License
Hands-on plumbing experience
Experience working with or within warranty providers, service marketplaces or home service platforms
Prior experience in construction project management and/or plumbing installations
What we offer:
Robust health plans
Market-leading 401(k) program with a company contribution