Job Description:
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The CVS Caremark Implementations team thrives in a fast-paced environment that promotes professional growth and talent development. This client-facing role offers a unique opportunity to advance your career while directly contributing to client and customer satisfaction. As part of the team, you’ll collaborate with experienced Implementations Managers, gaining hands-on experience in project management and client relations while building a rewarding career in an impactful organization. At CVS Caremark we put our Heart in everything we do! The Implementation Team demonstrates our Heart at Work Behaviors and focuses on keeping the customer and colleagues at heart of all we do. The Implementations Team supports CVS Caremark, the nation’s leading pharmacy benefit manager (PBM). Implementation Managers play a critical role in onboarding new clients, ensuring their prescription benefits are active on day one. They also manage offboarding clients, adding new lines of business and implementing plan changes. Given the complexities of today’s PBM landscape, setting up a new client involves managing financial, product, and operational components across CVS Caremark. Implementation Managers coordinate with 20+ functional areas to track progress and ensure seamless execution. As Senior Manager, Implementations, you are the driving force behind a high-performing team that owns every aspect of the implementation process. You coach and develop your implementation managers—setting clear expectations for timeliness, quality, and accountability—while fostering a culture where colleagues take full ownership of their implementations. You actively guide your team, stepping in to resolve challenges and remove barriers when needed, ensuring commitments are met and clients’ needs are exceeded. Your leadership blends hands-on support with strategic oversight, connecting daily execution to broader business goals. You are accountable for innovating new ways to streamline processes and improve outcomes—constantly seeking opportunities to enhance efficiency, elevate client experience, and deliver measurable results. By modeling a growth mindset and championing continuous learning, you empower your team to deliver results, adapt to change, and consistently raise the bar for performance.
