Senior Manager, Implementation Consulting

Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: Responsibilities include managing a team that will successfully implement the company's accounting software products. Candidate must have proven leadership, superior communication and client management skills to maintain positive employee and client relations. Candidate must be a self-starter, who is able to work in a fast-paced dynamic environment. The Senior Implementations Manager will report to the Director, Managed Services who reports to the VP, Services who reports to the CCO. You'll Get To: Attract, develop, upskill and retain top talent, fostering a collaborative and productive team environment. Lead a high-performing team of consultants to achieve billable utilization and revenue targets, departmental goals, and project success, while ensuring adherence to internal processes. Oversee multiple concurrent BlackLine implementation projects, seamlessly integrating solutions with customer systems and processes. Serve as a hands-on manager. Expand and develop ongoing product offerings post sale. Serve as the primary point of contact for customers and partners, managing project timelines, escalations, and providing expert guidance on best practices. Ensure successful project outcomes by offering strategic recommendations and support to both the team and other customer service departments. Maintain strong customer relationships through proactive communication, follow-up, and timely responsiveness. Continuously improve and streamline implementation processes by updating documentation and developing new processes and procedures. Collaborate effectively with BlackLine teams across product, sales, and customer success to drive alignment and ensure a cohesive customer experience.