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We are looking for a HR Operations Transformation lead to help build the operational foundations required for our next stage of growth. We are a business of approximately 1,100 employees across 10 countries, moving through an important HR transformation. As we shift from a founder-led environment to a more structured, PE-backed organisation, we need stronger processes, better systems, cleaner data and more automation across HR. This role will report to the Head of HR Operations & Payroll; and will have responsibility for directly managing the HR Operations and Analytics team, to improve how HR operates day to day. The focus will be on connecting systems, simplifying processes, improving data quality, introducing automation and helping HR adopt practical AI use cases. This is a hands-on transformation role for someone who enjoys fixing messy processes, making systems work better and creating a smoother experience for employees, managers and HR colleagues. Improve the employee and manager experience through more efficient, consistent and user-friendly HR operations. This role is initially offered as a 12-month fixed-term contract with significant scope to shape the future HR operating model.
Job Responsibility
Review current HR and Talent Acquisition processes and identify where they are manual, inconsistent or inefficient
Design and document clear, scalable HR processes across the employee lifecycle
Improve workflows for onboarding, employee changes, approvals, background checks, exits and other core HR activities
Work with HR, Payroll, IT, Finance and other teams to ensure systems and processes connect properly
Improve handoffs between Talent Acquisition, HR Operations, Payroll, IT and hiring managers
Support improvements to the HR tech stack, including HRIS (Bamboo HR), ATS (TeamTailor), Payroll (Deel) and workflow tools
Improve integration and data flow between HR, payroll, recruitment, ERP and other business systems
Ensure HR processes, documentation and data management practices are compliant, auditable and scalable across multiple countries
Drive adoption of new processes, systems and ways of working across HR and the wider business
Identify opportunities to automate repetitive HR tasks and reduce manual work
Lead practical AI use cases across HR, such as employee query handling, policy access, onboarding support, recruitment admin, document creation, reporting and process guidance
Track the impact of automation and AI through time saved, quality improvements and better employee experience
Ensure AI and automation solutions are introduced responsibly, with appropriate consideration for data privacy, security and compliance
Improve the employee and manager experience through more efficient, consistent and user-friendly HR operations
Improve the quality, consistency and usability of people data
Support the creation of dashboards and regular reporting across headcount, attrition, hiring, onboarding, employee changes and HR operations
Act as the custodian of HR data, the reporting of that data and the accuracy of it
Requirements
Experience in HR systems, people operations, HR transformation or process improvement
Strong systems thinking and the ability to connect processes, tools and data
Experience improving HRIS, ATS, workflow or automation tools
Strong process-mapping and problem-solving skills
Good understanding of people data, reporting and dashboards
Confidence working with HR, Payroll, IT, Finance and Talent Acquisition teams
Curiosity and practical experience or strong interest in AI and automation
Experience working in a multi-country or scaling business environment
Strong project management and delivery skills
A hands-on, practical and improvement-focused mindset
Comfortable operating at pace and creating structure within a fast-changing environment
People leadership experience
What we offer
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full 'Luxury' package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered public transport pass for Sofia
Fully covered Multisport card
Free coffee, snacks and drinks at the office
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level