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Senior Manager, HR Operations Transformation - 12 month-FTC

Bulgaria, Varna Employment contract · Job Posted May 27, 2026
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Job Description

We are looking for a HR Operations Transformation lead to help build the operational foundations required for our next stage of growth. We are a business of approximately 1,100 employees across 10 countries, moving through an important HR transformation. As we shift from a founder-led environment to a more structured, PE-backed organisation, we need stronger processes, better systems, cleaner data and more automation across HR. This role will report to the Head of HR Operations & Payroll; and will have responsibility for directly managing the HR Operations and Analytics team, to improve how HR operates day to day. The focus will be on connecting systems, simplifying processes, improving data quality, introducing automation and helping HR adopt practical AI use cases. This is a hands-on transformation role for someone who enjoys fixing messy processes, making systems work better and creating a smoother experience for employees, managers and HR colleagues. Improve the employee and manager experience through more efficient, consistent and user-friendly HR operations. This role is initially offered as a 12-month fixed-term contract with significant scope to shape the future HR operating model.

Job Responsibility

  • Review current HR and Talent Acquisition processes and identify where they are manual, inconsistent or inefficient
  • Design and document clear, scalable HR processes across the employee lifecycle
  • Improve workflows for onboarding, employee changes, approvals, background checks, exits and other core HR activities
  • Work with HR, Payroll, IT, Finance and other teams to ensure systems and processes connect properly
  • Improve handoffs between Talent Acquisition, HR Operations, Payroll, IT and hiring managers
  • Support improvements to the HR tech stack, including HRIS (Bamboo HR), ATS (TeamTailor), Payroll (Deel) and workflow tools
  • Improve integration and data flow between HR, payroll, recruitment, ERP and other business systems
  • Ensure HR processes, documentation and data management practices are compliant, auditable and scalable across multiple countries
  • Drive adoption of new processes, systems and ways of working across HR and the wider business
  • Identify opportunities to automate repetitive HR tasks and reduce manual work
  • Lead practical AI use cases across HR, such as employee query handling, policy access, onboarding support, recruitment admin, document creation, reporting and process guidance
  • Track the impact of automation and AI through time saved, quality improvements and better employee experience
  • Ensure AI and automation solutions are introduced responsibly, with appropriate consideration for data privacy, security and compliance
  • Improve the employee and manager experience through more efficient, consistent and user-friendly HR operations
  • Improve the quality, consistency and usability of people data
  • Support the creation of dashboards and regular reporting across headcount, attrition, hiring, onboarding, employee changes and HR operations
  • Act as the custodian of HR data, the reporting of that data and the accuracy of it

Requirements

  • Experience in HR systems, people operations, HR transformation or process improvement
  • Strong systems thinking and the ability to connect processes, tools and data
  • Experience improving HRIS, ATS, workflow or automation tools
  • Strong process-mapping and problem-solving skills
  • Good understanding of people data, reporting and dashboards
  • Confidence working with HR, Payroll, IT, Finance and Talent Acquisition teams
  • Curiosity and practical experience or strong interest in AI and automation
  • Experience working in a multi-country or scaling business environment
  • Strong project management and delivery skills
  • A hands-on, practical and improvement-focused mindset
  • Comfortable operating at pace and creating structure within a fast-changing environment
  • People leadership experience

What we offer

  • Excellent compensation package
  • 25 days annual paid leave (+1 day per year up to 30)
  • Full Luxury package health insurance including dental care and optical glasses
  • Meal vouchers of 102.26 EUR per month
  • Fully covered public transport pass for Sofia
  • Fully covered Multisport card
  • Free coffee, snacks and drinks at the office

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