CrawlJobs Logo

Senior Manager, Hotel IT Service Excellence, Americas

granddelmar.com Logo

Fairmont Grand Del Mar

Location Icon

Location:
Canada , Toronto

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others. Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

Job Responsibility:

  • Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution
  • Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams
  • Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities
  • Design and implement regional quality control frameworks for Level 1 support
  • Lead regular audits and performance reviews to ensure service excellence
  • Partner with service providers to elevate support capabilities and responsiveness
  • Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations
  • Lead cross-functional initiatives to resolve persistent problems and enhance service delivery
  • Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience
  • Oversee regional dashboards and KPIs for support performance
  • Provide actionable insights to senior leadership and hotel stakeholders
  • Use data to drive strategic decisions and optimize support operations
  • Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards

Requirements:

  • Bachelor’s Degree in IT, Hospitality Management, or related field
  • 8+ years experience in technical account management or similar role
  • Proven experience in escalation management and quality assurance
  • Experience working in luxury hotel brands and high-touch service environments
  • Strong background in stakeholder management and relationship building
  • Experience in training and guiding support teams
  • Excellent communication and relationship management skills
  • Strong analytical and problem-solving abilities
  • Customer-centric mindset with focus on service excellence
  • Ability to work effectively in cross-functional environments
  • Fluency in English (required)
  • Espanol (ES) preferred
  • Additional languages beneficial is French (FR)

Nice to have:

  • Espanol (ES) preferred
  • Additional languages beneficial is French (FR)
  • Open to candidates in Toronto and Mexico City

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Icon
Fairmont Grand Del Mar - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Manager, Hotel IT Service Excellence, Americas

New

Cafe Manager

We're recruiting for a high performing Café Manager to help our business to cont...
Location
Location
United Kingdom , Holyhead
Salary
Salary:
Not provided
groceries.morrisons.com Logo
Morrisons
Expiration Date
March 27, 2026
Flip Icon
Requirements
Requirements
  • Experience of managing a team in a fast paced environment
  • Great communicator who can share knowledge, experience and best practices
  • Ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
  • Adaptable to change, whilst being able to challenge effectively
  • Actively listen to and respond effectively to customers and colleagues
Job Responsibility
Job Responsibility
  • Listen and respond to our customers feedback and react accordingly
  • Ensure market leading availability across the store
  • Work with the other Managers in store to lead a supportive and performance driven department
  • Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
  • Deliver training to ensure team have the capability and confidence to deliver their role
  • Enable colleagues to work with confidence across various departments
  • Identify and develop talent within the department
  • Build effective relationships with other operating departments
  • Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
  • Take a leadership role within the store
What we offer
What we offer
  • 15% uncapped Morrisons discount for you (both in store and online)
  • 10% discount for a designated friend/family member
  • 25 days holiday plus 8 statutory holidays pro rata
  • Private Aviva Healthcare plan
  • Annual bonus scheme
  • GPhC fees paid
  • Generous company pension contributions
  • 4 x life assurance through our company pension scheme
  • Enhanced maternity, paternity and adoption schemes
  • Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
  • Fulltime
Read More
Arrow Right
New

Biomedical Engineer

Provide on-site consulting and guidance to physicians and Operating Room (OR) pe...
Location
Location
United States , San Diego
Salary
Salary:
70000.00 - 90000.00 USD / Year
brainlab.com Logo
Brainlab
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience
  • 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred
  • 1-2 years minimum customer service experience preferred
  • Knowledge of surgical procedures, anatomy and medical terminology preferred
  • Proficient in the use of PC software applications including Microsoft Office
  • Self-motivated, detail oriented and a proven history of ability to make independent decisions
Job Responsibility
Job Responsibility
  • Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Image Guided Surgery (IGS) efficiency and usage
  • Analyze and resolve regional system issues through detailed analysis and utilization of critical thinking via technical training & documentation
  • Act as regional escalation point and escalate issues in a timely manner
  • Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
  • Utilize expertise and customer’s feedback to provide plans to improve the quality improvement process
  • Act as primary customer liaison, maintaining and managing site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
  • Collaborate and strategize with the Account Managers in your region, evaluating customer situations, open sales projects, and identifying and referring sales leads
  • Leverage technical expertise to distribute knowledge throughout the team
  • Manage knowledge transfer of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
  • Promote Brainlab Support best practices and identify & rectify knowledge gaps within the team
What we offer
What we offer
  • business casual environment
  • competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits
  • Fulltime
Read More
Arrow Right
New

1st Shift Material Handler - Plastics

Alro Plastics, a family-owned company, is currently seeking 1st Shift Material H...
Location
Location
United States , Bloomingdale
Salary
Salary:
Not provided
alro.com Logo
Alro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • previous experience in operations for a plastics service center preferred
  • excellent attendance
  • safe work habits
  • computer and keyboard skill development
  • a record of accurate order fulfillment
Job Responsibility
Job Responsibility
  • filling and preparing material orders for shipment to customers
  • operation of overhead cranes, forklifts, metal saws, shears, and lasers
What we offer
What we offer
  • Outstanding low cost 90/10 Healthcare Benefits after 30 days of employment
  • Medical/Dental/Vision/Prescription
  • Competitive compensation paid weekly
  • life insurance
  • retirement savings plan
  • flexible spending accounts
  • paid parental leave
  • bereavement
  • disability insurance
  • Paid vacation and holidays
  • Fulltime
Read More
Arrow Right
New

Store Associate

Retail Store Associates play a meaningful role within the CVS Health family. At ...
Location
Location
United States , Holly
Salary
Salary:
15.00 - 19.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
April 30, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Parttime
Read More
Arrow Right
New

Mobile Associate, Store-in-Store, Retail Sales

Mobile Associates, Store-in-Store are an integral part of the Retail Team respon...
Location
Location
United States , Lake Charles
Salary
Salary:
17.50 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
  • Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment.
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
  • You will continuously learn and improve your skills to provide the best possible experience for our customers.
  • Partner with nearby store locations to properly/fully on-board customers.
  • Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
  • You are committed to providing exceptional service, and to exceeding customer expectations.
  • You will proactively reach out to potential customers to further drive sales activity in your location.
  • You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
  • As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
What we offer
What we offer
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • Parttime
Read More
Arrow Right
New

Inside Sales Representative

Alro Steel is currently seeking an Inside Sales Representative to join our team ...
Location
Location
United States , Toledo
Salary
Salary:
Not provided
alro.com Logo
Alro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • preferably have previous metals experience
  • be attentive to detail
  • be an effective communicator
  • have strong organizational skills and the ability to multi-task
  • be proficient in MS Word and Excel
Job Responsibility
Job Responsibility
  • managing an established customer base
  • pricing and processing orders
  • solving customer delivery and material challenges
  • interacting with operations on behalf of the customer
What we offer
What we offer
  • Competitive pay
  • Medical Benefits
  • Dental Benefits
  • Vision Coverage
  • Flexible Spending Accounts
  • Retirement Savings Plan
  • Paid Vacation
  • Paid Holidays
  • Life Insurance
  • Disability Benefits
  • Fulltime
Read More
Arrow Right
New

Liquor Team Member

Leave your mark as a BWS Team Member. We're looking for spirited individuals who...
Location
Location
Australia , Swan Hill
Salary
Salary:
Not provided
danmurphys.com.au Logo
Dan Murphy's
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to talk with customers confidently and authentically
  • Good availability across the day, evenings and weekends
  • Ability to work both autonomously and as part of a team
  • Genuine interest in learning and expanding product knowledge
  • Willingness to own your career
  • Don't mind increasing daily step count
  • Want the opportunity to make your mark
Job Responsibility
Job Responsibility
  • Actively engage with customers by sharing passion for products and create special moments
  • Be an advocate for BWS loyalty programs by informing customers about benefits and product offerings
  • Ensure stock on shelves so customers have the best choices available
  • Maintain a safe and clean environment for customers and teammates
  • Uphold service of alcohol guidelines
What we offer
What we offer
  • Exclusive discount card for BWS, Dan Murphy’s and other Endeavour Group brands including ALH pubs
  • Discounts from Woolworths and Big W
  • Endeavour Wellbeing Support
  • EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance
  • Opportunity to grow career within BWS and wider Endeavour Group network
  • Parttime
Read More
Arrow Right
New

Digital HC Sr. Business Development

At Vodafone, we’re not just shaping the future of connectivity for our customers...
Location
Location
Egypt , Cairo
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business, healthcare, technology, or a related field, with 4–7 years of relevant work experience
  • Minimum of 3 years’ direct experience in business development, sales, client relationship management, or healthcare information technology (HCIT) solutions
  • Demonstrated success in end-to-end sales or business development roles, preferably within digital healthcare or software solutions
  • Strong communication, negotiation, consultative selling, and relationship management skills, with fluency in English
  • General understanding of IT concepts (such as connectivity and hosting)
  • awareness of software sales processes is an advantage
  • Bachelor’s degree in healthcare, information technology, or a related field
  • a healthcare degree is highly recommended
  • 4–7 years’ experience in sales, business development, or a similar field, preferably within digital healthcare or healthcare technology
  • Clinical or IT background is preferred
Job Responsibility
Job Responsibility
  • Proactively maintain and update the pipeline of potential digital healthcare opportunities to ensure a robust and accurate sales forecast
  • Leverage Vodafone’s existing digital healthcare solutions in ongoing and new deals to position Vodafone as the preferred provider in the Egyptian market
  • Lead negotiations and collaborate with internal and external stakeholders to finalize contractual agreements with new strategic partners
  • Drive the end-to-end sales process, from lead generation through to deal closure, ensuring alignment with Vodafone’s business objectives
  • Monitor market trends and customers need to identify new business opportunities and recommend enhancements to the digital healthcare portfolio
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy