Senior Manager, Hotel IT Service Excellence, Americas Job at Fairmont Grand Del Mar (Toronto)

Senior Manager, Digital & Technology Transformation – CALA

The Senior Manager, Continent Technology, Digital + Technology Transformation, C...

Location

Argentina

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree or an equivalent combination of education and experience
8+ years of relevant professional experience (Hotel Operations, Project Management, Technology Implementation & Training, Stakeholder Engagement, or Account Management strongly preferred)
Previous experience with Oracle’s Property Management system and Central Reservation systems a clear advantage
Experience on-property or above property in the Caribbean and Latin America Region, strongly preferred
Experience with working with international properties required
Strong personal leadership, organizational, relationship-building, and negotiation skills
Outstanding formal and informal presentation skills
Strong customer service orientation strongly preferred
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred

Job Responsibility

DTT Stakeholder Engagement Plan and Execution: Partners across disciplines and develop a comprehensive stakeholder engagement plan for CALA and drives the execution of the plan with key stakeholders to migrate to OCPMS
DTT Deployment Plan (OCPMS and Integrations to OCPMS) + Execution: Partners with Director and the Global DTT team to develop OCPMS deployment plan for CALA properties. Drives engagement of continent subject matter experts during change impact assessments. Partners with the Global DTT team, Global Technology and Global Operations to execute the plan and related deliverables to drive the completion of milestone tasks and overall requirements. Partners closely with the Business Process, Deployment and L+D teams
DTT Technology Measurement + Analytics: Directs the day-to-day Technology readiness and Technology adoption activities for OCPMS, including scorecards and appropriate forums. Partners closely with the deployment team to develop reports for key MI leaders on readiness pre-cutover and the progress of adoption and highlighting Technology challenges after cutover (e.g., fatigue, confusion, lack of alignment, etc.)
DTT Stakeholder Engagement and Communication: Partners with Director and the Global DTT team to develop and execute comprehensive stakeholder engagement. Manage and maintain deployment plans and coordinate deliverables through a formal review process while adhering to tight timelines. Executes deployment plans working closely with Global DTT team, Continent teams, and other discipline teams to meet defined success measures. Prepares timely status updates for leaders and senior executives
DTT Deployment Plan (OCPMS and Integrations to OCPMS) and Execution: Plans and executes the stakeholder and change impact analysis for on-property associates. Partners with the Director and colleagues from the Global DTT Team to create and execute a comprehensive deployment plan and related deliverables for properties in CALA. Partners closely with the Director and Continent teams to create a deployment strategy for CALA to maximize adoption. Executes the deployment plans working closely with Continent, Global Deployment teams, Global Technology and continent counterparts to meet defined success measures. Develops and distributes required deployment deliverables (e.g., presentations, job aids, communications, etc.). Identifies, proposes solutions for and manages resolution of issues and risks to OCPMS deployment plan
DTT Technology Measurement and Analytics: Monitors, detects, and manages deployment readiness (OCPMS) and adoption through the change journey. Executes change readiness survey for deployment community
compiles results and applies learnings to OCPMS deployment plans iteratively. Creates a deployment scorecard in partnership to help identify wins and challenges with change adoption. Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction

Fulltime

New

Office Manager & Event Coordinator

We’re looking for an organized and people-focused Office Manager to help create ...

Location

United States , New York

Salary:

28.85 - 33.65 USD / Hour

Flight Centre Brand

Expiration Date

June 30, 2026

Requirements

Post secondary certification relating to office, meeting & event management is preferred but not mandatory
Previous office manager with meeting & event organizing experience preferred but not mandatory
Executive assistant experience preferred
Experience working with senior management preferred
Well organized & confident
Ability to work under pressure
Ability to work as part of a team and also individually
Must be proactive and demonstrate initiative & resourcefulness
Ability to think fast and troubleshoot problems if & when they arise
Calm and professional appearance and manner at all times

Job Responsibility

Work closely & proactively with Americas Executive Team (AET) to coordinate meetings & events as required
Work closely with FCTG Property Team and building manager to ensure repairs are carried out in a timely manner
Assist President and other AET members with various tasks as needed
Organize hotels, transport, meeting venues, restaurant reservations, catering and other requests for out-of-town visitors and guests
Handle general administrative tasks as needed
Ensure AV equipment throughout the office is fully functional and help trouble shoot with IT department if and when repairs or issues need to be resolved
Coordinate with other office & event coordinators on a frequent/regular basis
Ensure the office is clean, tidy, and organized always
Ensure office is always stocked with applicable stationery and refreshments
Ensure branding and signage is always current and well maintained

What we offer

Paid Time Off (up to 15 vacation days prorated upon hire increasing to 20 after 2 years, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, 8 recognized holidays)
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits (medical, dental, vision, gender affirming care, fertility care)
Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match

Fulltime

Senior Director - Operations

The Area Director of Operations is a key member of the CALA Continent Lodging Se...

Location

Mexico , Mexico City

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

10+ years of progressively responsible work experience in hotel industry leading operations disciplines
Above property multi‐unit experience preferred (e.g., combined experience to include food & beverage, spa and retail services, rooms operations, event management, quality assurance and prior strategic leadership roles or GM assignments.)
Must possess outstanding knowledge of the core principles of Hotel Operations (Rooms and Food & Beverage)
Strong Food & Beverage experience preferred
Strong Experience in the “All Inclusive” Hotel segment preferred
Ability to operate in a matrix organization
Possess excellent project management skills and ability to independently manage multiple projects and competing priorities
Track record of putting in place strong systems and processes to effectively implement and execute multiple programs
Must have strong knowledge in areas related to all food & beverage operations, event management, rooms operations, SOPs and P&L budgeting
Must be a self‐starter who can work independently and be a strong team player that contributes to the effectiveness of the broader MI team

Job Responsibility

Provide consultation & support to the operations functions (Food & Beverage, Event Management, Spa, Retail, Golf, Rooms & Related services) in the continent promoting organizational alignment to the brand, discipline, and business priorities
Act as the strategic business partner to the Operations stakeholders and provides technical and business expertise to assist properties in achieving optimum performance in the balanced scorecard goals including revenue generation
Partner with GO and CLS Discipline Leads to support work processes that drive innovation, enhance brand differentiation, and speed to market
Accountable for aligning Operations associates on the vision and mission of providing superior guest experiences in alignment with brand differentiators
Identify business opportunities or risks by keeping abreast of industry, competitor, economic, and internal trends
Partnering with CLS Rooms, be responsible for driving the “Loyalty Mindset within the Area Team and Property Level
Develop processes to enhance communication and sharing of best practices across the continent
Acts as the CALA / Americas subject matter expert regarding delivery of superior guest services and experiences
Fully versed on total Hotel Operations Brand Standards and MI’s Quality Assurance process and program
Promote and sell ideas persuasively to properties for stimulating business opportunities, improving service, and increasing profitability

Fulltime

Manager, Operations Finance

The Manager, Operations Finance will collaborate with the Director, Operations F...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5-7 years of experience in a related hospitality accounting or shared services role
CPA, MBA, or university degree in hospitality, accounting or finance preferred
Multilingual is an asset
Proven leadership skills in a property and/or corporate office environment
Highest level of integrity and transparency, and ethical approach to influence the outcome of situations
Strong interpersonal and relationship-building skills to work with cross-functional teams, negotiate for resources, influence stakeholders, and gain acceptance of and commitment to plans, ideas and initiatives
Ability to work independently, take initiative and use sound judgement
Promotes a continuous learning environment that creates an atmosphere for professional development opportunities
Ability to meet various deadlines in a fast-paced environment
Work in a safe, prudent and organized manner

Job Responsibility

Collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing
Support BPO delivery by one of the regional delivery centers, and global functional process execution and compliance for one of the core accounting functions, with both transactional actuals as well as planning (budgeting and forecasting)
Ensure successful deployment of new properties and new BPO programs
Support the implementation of policy and process, ensuring property teams are leveraging the established Standard Operating Procedures
Assist with ad hoc requests as requested by Senior Management and other stakeholders
Utilize ESOAR approach
eliminate, standardize, optimize, automate, robotize
Maximize the use of standardized tools and templates by the properties
Ensure contracted Statements of Work are being delivered
Monitor and improve KPI’s within the Service Level Agreements

Fulltime

Manager, Operations Finance

The Manager, Operations Finance will collaborate with the Director, Operations F...

Location

Canada , Toronto

Salary:

105000.00 - 115000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

5-7 years of experience in a related hospitality accounting or shared services role
CPA, MBA, or university degree in hospitality, accounting or finance preferred
Multilingual is an asset
Proven leadership skills in a property and/or corporate office environment
Highest level of integrity and transparency, and ethical approach
Strong interpersonal and relationship-building skills
Ability to work independently, take initiative and use sound judgement
Ability to meet various deadlines in a fast-paced environment
Strong oral and written communication skills
Strategic and analytical, with solid business acumen and problem-solving skills

Job Responsibility

Collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing
Support BPO delivery by one of the regional delivery centers, and global functional process execution and compliance for one of the core accounting functions
Ensure successful deployment of new properties and new BPO programs
Support the implementation of policy and process
Assist with ad hoc requests as requested by Senior Management and other stakeholders
Utilize ESOAR approach
eliminate, standardize, optimize, automate, robotize
Maximize the use of standardized tools and templates by the properties
Ensure contracted Statements of Work are being delivered
Monitor and improve KPI’s within the Service Level Agreements

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

New

K Kitchen Representative

Location

United States , Decatur

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

Select Country

Senior Manager, Hotel IT Service Excellence, Americas

Job Description

Job Responsibility

Requirements

Nice to have

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