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Apollo.io Logo Apollo.io · IT - Administration

Senior Manager, Head of High Touch Onboarding

United States 140000.00 - 210000.00 USD / Year · Job Posted January 20, 2026
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Job Description

Apollo.io is hiring a Senior Manager, High Touch Onboarding to lead and scale our onboarding delivery function for mid-to-high-value customers through a blended model: High-Touch Onboarding (Apollo-led) — complex implementations, technical configuration, integrations, and launch management; Partner-Led Onboarding (partner-delivered) — driving scale through consulting/agency partners with strong quality controls, enablement, and governance. This role is responsible for people leadership and services operations: managing a portfolio of onboarding engagements, building the operating cadence (forecasting, resourcing, QA, escalations), and ensuring partners deliver consistently to Apollo standards.

Job Responsibility

  • Build Services Delivery & Cross-functional Orchestration
  • Own a portfolio of onboarding implementations (high-touch + partner-led), ensuring predictable delivery across timelines, scope, and customer outcomes
  • Establish a services operating cadence: kickoff standards, weekly status, risk management, exec-level steering as needed for strategic accounts
  • Drive clean handoffs from pre-sales to onboarding delivery
  • Partner deeply with Sales/CS to align engagement model
  • Maintain & Scale a Partner-Led Delivery Motion (Quality + Enablement)
  • Own partner agency strategy for onboarding delivery
  • Build the partner governance system
  • Ensure partner-led implementations maintain Apollo’s bar for customer experience, technical correctness, and timeline discipline
  • Create scalable collateral for partners and internal teams
  • Lead the Team (People + Services Ops + Continuous Improvement)
  • Hire, coach, and develop a high-performing onboarding delivery team
  • Build the “services ops” backbone: capacity planning, utilization forecasting, delivery prioritization, escalation management, and delivery reporting
  • Establish process discipline around documentation, project hygiene, and execution standards
  • Identify recurring delivery friction and drive improvements across process, tooling, enablement, and product feedback loops

Requirements

  • 5+ years in Professional Services / Implementation / Customer Delivery in B2B SaaS (technical product preferred)
  • 2+ years people management (hiring, coaching, performance management, leveling)
  • Strong delivery leadership: can run a portfolio of implementations with clear project governance and stakeholder management
  • Comfort with technical GTM ecosystems (Salesforce/HubSpot context, integrations, data/workflow concepts)

Nice to have

  • Experience building/scaling a partner-led implementation model as a strategic lever for speed, coverage, and efficiency
  • Experience with PSA / implementation tooling (Rocketlane, Smartsheet, Asana, Monday, etc.) and services metrics reporting
  • Prior Apollo.io experience (as a user or implementer)
  • Familiarity with services packaging/scoping (SOW-like clarity even if not formally billed)

What we offer

  • equity
  • company bonus or sales commissions/bonuses
  • 401(k) plan
  • at least 10 paid holidays per year, flex PTO, and parental leave
  • employee assistance program and wellbeing benefits
  • global travel coverage
  • life/AD&D/STD/LTD insurance
  • FSA/HSA and medical, dental, and vision benefits
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