Senior Manager, Head of High Touch Onboarding

Apollo.io is hiring a Senior Manager, High Touch Onboarding to lead and scale our onboarding delivery function for mid-to-high-value customers through a blended model: High-Touch Onboarding (Apollo-led) — complex implementations, technical configuration, integrations, and launch management; Partner-Led Onboarding (partner-delivered) — driving scale through consulting/agency partners with strong quality controls, enablement, and governance. This role is responsible for people leadership and services operations: managing a portfolio of onboarding engagements, building the operating cadence (forecasting, resourcing, QA, escalations), and ensuring partners deliver consistently to Apollo standards.