Senior Manager, Guest Room Technology and Public Space TV Products

• Conduct interviews, workshops, and research with internal teams and external partners to uncover needs, pain points, and opportunities
• Translate insights into clear problem statements and opportunity areas aligned with Marriott’s strategic goals
• Define a product discovery strategy and roadmap based on findings and translate it into actionable business requirements and user stories
• Partner with engineering, operations, digital, and vendor teams to ensure alignment and feasibility of potential solutions
• Stay informed on trends in IoT, hospitality tech, and digital guest experiences to inform discovery and innovation
• Support the creation of business cases and strategic recommendations based on discovery findings
• Present findings and recommendations to senior stakeholders in a clear, compelling way

• 5+ years in product strategy, business analysis, innovation, or consulting roles with a focus on discovery and stakeholder engagement
• Proven ability to build relationships, lead interviews, and synthesize diverse perspectives into actionable insights
• Strong understanding of business drivers, ROI, and strategic alignment
• Naturally inquisitive, with a user-first mindset and the ability to uncover unspoken needs
• Excellent verbal and written communication skills, with experience presenting to senior leadership
• Experience writing clear, actionable user stories and managing them in tools like Jira
• Undergraduate degree or equivalent combination of education, experience, and certification
• Strong analytical, organizational, and problem-solving skills, with the ability to interpret data and translate it into actionable plans that drive business results
• Experience in early-stage product discovery, opportunity framing, or innovation labs
• Experience working with or managing external technology vendors

• Familiarity with connected devices, smart environments, or hospitality technology
• Understanding of agile principles and how discovery feeds into product development
• Experience working in global or multi-market environments
• MBA or equivalent advanced degree
• Experience in building business cases in hospitality or technology environments that include a on-property deployment
• Working proficiency with Adobe Analytics

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts