Senior Manager, GTM Strategy & Ops

• Own the bottoms-up GTM revenue and capacity models across regions and segments, new business, renewals, and expansion, and product lines (SaaS + Payments)
• Define, analyze and continuously refine pipeline coverage expectations, productivity and ramp assumptions, attach-rate targets, and time-to-payments assumptions
• Act as the single point of accountability for GTM financial targets
• Establish tight operating rhythms with Sales, CS, MKT and FP&A to review assumptions, leading indicators, and risks
• Continuously compare actuals against GTM financial targets and provide the Commercial and Customer Success teams with actionable insights to inform intra-month, quarter and year decision
• Leading the development of data-driven processes, including target account selection and ICP (Ideal Customer Profile) identification for individual product lines
• Collaborating with the GTM Analytics to ensure reporting frameworks are robust
• Own the business logic for territories & segmentation, pipeline coverage & forecasting logic, compensation strategy, customer hierarchies & credit logic, renewals & expansion rules, CS motions & workflows (strategy layer), and product packages & SKUs
• Co-own the end-to-end post-sale customer journey
• Design and implement scalable processes that reduce time-to-payments, improve retention, and unlock expansion
• Continuously iterate on the customer journey
• Lead and develop a high-performing Strategy and Ops team
• Act as a trusted strategic partner to Commercial and Customer Success leadership
• Align cross-functional priorities across Revenue Operations, Finance, and Systems to deliver outcomes

• 5+ years in Sales Ops, CS Ops, Commercial Ops, or Revenue Ops in a SaaS business, ideally multi-region or multi-product
• 2+ years of people management experience, including leading high-performing teams and coaching individuals to develop new skills and capabilities
• Strong background in financial modeling, revenue analytics, and forecasting
• Experience influencing stakeholders from C-suite to frontline managers
• Salesforce CRM knowledge
• Exceptional work ethic and throughput, rapid learning ability, strong attention to detail, high ownership, and a clear bias for action
• High integrity: acts ethically, builds trust, and consistently follows through
• Seeking a career-defining role with meaningful responsibility and strong opportunities for personal and professional growth

Exposure to FinTech / payments models or Support orgs is a plus

• Participation in our company share program
• Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
• Unlimited paid holiday
• Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
• Relocation options available after 1 year
• Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
• Flexible, hybrid working options
• One-off home office setup budget
• Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
• Regional healthcare coverage
• Team events and socials