Senior Manager - GTM Engineering, Customer Success Job at Apollo.io

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , San Francisco

Salary:

153000.00 - 182750.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
Collaborate with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)

Fulltime

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , Chicago

Salary:

137700.00 - 164475.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
Collaborating with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Manager, Customer Success

As the Senior Manager, Customer Success you will lead, develop, and empower a te...

Location

United States , New York; San Francisco; Scottsdale; Seattle

Salary:

108000.00 - 145000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

7–10+ years of experience in customer success, account management, or a related field
At least 3 years directly managing or leading CSM teams
Proven experience owning retention, expansion, and customer health metrics at scale—ideally within SaaS or public safety technology
Exceptional verbal and written communication skills, with the ability to influence decisions across all levels of the organization
Strong ability to design scalable processes, analyze data, and turn insights into actionable strategy
Demonstrated success cultivating relationships with key customer stakeholders, decision-makers, and operational leaders
Thrives in a fast-paced, high-growth startup environment
able to lead teams through ambiguity and change
Quick learner with strong technical aptitude

Job Responsibility

Lead, mentor, and coach a high-performing team of Customer Success Managers
Establish clear performance expectations, KPIs, and development plans
Provide guidance on complex customer scenarios
Own and operationalize the strategy for customer retention, growth, and value realization
Design, refine, and scale processes, playbooks, and frameworks
Partner with leadership to forecast retention, expansion, and customer health metrics
Ensure CSMs build deep, trusted relationships with key customer stakeholders
Support escalation management
Maintain visibility into the health of top accounts
Act as a senior advocate for the customer within Product, Engineering, Support, and GTM teams

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices
Generous annual bonus
Company equity

Fulltime

Senior GTM Enablement Specialist

Staffbase is looking for a Senior GTM Enablement Specialist to equip our sales a...

Location

Germany , Dresden

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Minimum 3 years experience in a Go-To-Market role (SDR, AE, Solutions Engineering, Customer Success) with a track record of high performance
Proven experience Sales Enablement, Product Marketing or a related field, with exceptional impact on sales performance
Strong understanding of sales methodologies, processes, and tools
Excellent facilitation, coaching, and training delivery skills
Ability to create compelling content and deliver engaging programs
Native German speaking and fluency in English, written and spoken (min. Level C1)
Analytical mindset with experience using data to inform decisions and measure success
Collaborative approach with the ability to build relationships across departments
Familiarity with tools such as Salesforce, Gong, and other sales enablement platforms

Job Responsibility

Collaborate with regional GTM leadership to define enablement objectives aligned with business goals
Develop and execute an enablement strategy that supports revenue growth and enhances team performance
Create and manage enablement resources such as playbooks, flows, and live sessions
Partner with Product Marketing to ensure alignment on messaging, content, and campaigns for the regional team
Collaborate with the partnership team to support partner enablement strategies
Oversee the adoption and utilization of sales tools such as Salesforce, Gong, Learning360, Highspot and AI-powered solutions
Identify opportunities to enhance workflows and streamline sales processes through technology and automation
Partner with Sales & CS Managers to develop coaching frameworks, career development paths and methodologies
Provide actionable feedback and support to individual contributors to improve deal outcomes and sales effectiveness
Track and analyze GTM performance metrics (e.g., win rates, deal velocity, pipeline health) to identify areas of improvement

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Senior GTM Enablement Specialist

Staffbase is looking for a Senior GTM Enablement Specialist to equip our sales a...

Location

Germany , Chemnitz; Berlin; Cologne; Munich; Leipzig; Dresden

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Minimum 3 years experience in a Go-To-Market role (SDR, AE, Solutions Engineering, Customer Success) with a track record of high performance
Proven experience Sales Enablement, Product Marketing or a related field, with exceptional impact on sales performance
Strong understanding of sales methodologies, processes, and tools
Excellent facilitation, coaching, and training delivery skills
Ability to create compelling content and deliver engaging programs
Native German speaking and fluency in English, written and spoken (min. Level C1)
Analytical mindset with experience using data to inform decisions and measure success
Collaborative approach with the ability to build relationships across departments
Familiarity with tools such as Salesforce, Gong, and other sales enablement platforms

Job Responsibility

Collaborate with regional GTM leadership to define enablement objectives aligned with business goals
Develop and execute an enablement strategy that supports revenue growth and enhances team performance
Create and manage enablement resources such as playbooks, flows, and live sessions
Partner with Product Marketing to ensure alignment on messaging, content, and campaigns for the regional team
Collaborate with the partnership team to support partner enablement strategies
Oversee the adoption and utilization of sales tools such as Salesforce, Gong, Learning360, Highspot and AI-powered solutions
Identify opportunities to enhance workflows and streamline sales processes through technology and automation
Partner with Sales & CS Managers to develop coaching frameworks, career development paths and methodologies
Provide actionable feedback and support to individual contributors to improve deal outcomes and sales effectiveness
Track and analyze GTM performance metrics (e.g., win rates, deal velocity, pipeline health) to identify areas of improvement

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Senior GTM Enablement Specialist

Staffbase is looking for a Senior GTM Enablement Specialist to equip our sales a...

Location

Germany , Leipzig

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Minimum 3 years experience in a Go-To-Market role (SDR, AE, Solutions Engineering, Customer Success) with a track record of high performance
Proven experience Sales Enablement, Product Marketing or a related field, with exceptional impact on sales performance
Strong understanding of sales methodologies, processes, and tools
Excellent facilitation, coaching, and training delivery skills
Ability to create compelling content and deliver engaging programs
Native German speaking and fluency in English, written and spoken (min. Level C1)
Analytical mindset with experience using data to inform decisions and measure success
Collaborative approach with the ability to build relationships across departments
Familiarity with tools such as Salesforce, Gong, and other sales enablement platforms

Job Responsibility

Collaborate with regional GTM leadership to define enablement objectives aligned with business goals
Develop and execute an enablement strategy that supports revenue growth and enhances team performance
Create and manage enablement resources such as playbooks, flows, and live sessions
Partner with Product Marketing to ensure alignment on messaging, content, and campaigns for the regional team
Collaborate with the partnership team to support partner enablement strategies
Oversee the adoption and utilization of sales tools such as Salesforce, Gong, Learning360, Highspot and AI-powered solutions
Identify opportunities to enhance workflows and streamline sales processes through technology and automation
Partner with Sales & CS Managers to develop coaching frameworks, career development paths and methodologies
Provide actionable feedback and support to individual contributors to improve deal outcomes and sales effectiveness
Track and analyze GTM performance metrics (e.g., win rates, deal velocity, pipeline health) to identify areas of improvement

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Senior Manager - GTM Engineering, Customer Success

Apollo.io

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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