Senior Manager, Global People Operations Job at Harry's (New York)

Senior FX Operations Manager

Citi Markets Operations is currently at a pivotal point in its evolution and jou...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Degree or equivalent work experience preferred
8-10+ years of experience in Tier 1 global financial institutions including extensive experience in handling large projects delivering operational activities, especially in FX products
Experience delivering strategic change programmes spanning multiple years in a fast paced, large global financial services firm, ideally in an operations organization
Energetic, flexible, collaborative, and proactive
a leader who can positively and productively add product impact to both strategic and tactical technology
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments
Strong risk management and control mindset
Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations
draws on diverse range of internal and external sources
Self-reliant, good problem solver, results oriented

Job Responsibility

Proactive engagement with Singapore country and APAC regional stakeholders (Business, Technology, Finance/PCG, Operations) in order to support the business and clients trading in Markets products, including but not limited to FX
Drive and implement sustainable processes, automation/migration initiatives, and standard adherence to policies
Working very closely with Operations Control on developing and adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements
delivery of periodic presentations to external regulators as required
Involvement in shaping/building standardized and sustainable operational workflow and service standards for new product/production variations launches by APAC FX business. ie. NPAC process
Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk and service our clients to a high standard
Involved in preparing & publishing strong MIS information for regular Management Updates
High level of focus on digitization, automation and elimination of manual touch points (MTP)
Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce
Promoting a culture of continuous improvement and cultivating a robust service and control environment

Fulltime

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Senior Manager, Field Operations

In this role, you’ll shape the growth and performance of Airbnb’s Homes business...

Location

Brazil , São Paulo

Salary:

46666.67 - 58333.33 BRL / Month

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in global operations, business development, or marketplace management
5+ years in a people-leadership role managing and scaling teams
Deep market expertise and strong understanding of the Brazilian travel and hospitality landscape
Experience driving local growth and community engagement
A combination of operational and commercial skills to acquire supply across multiple channels
A bold, compassionate, and action-oriented leader with a strong bias for action
Proven ability to develop, coach, and empower high-performing teams
Analytical and strategic thinker who uses data and insights to shape strategies
Proven ability to influence product, policy, and cross-functional teams
Skilled at leveraging tools, dashboards, and analytics to assess performance

Job Responsibility

Lead and inspire a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across Brazil
Partner closely with the Country Manager to execute country strategic plans
Design and execute acquisition strategies to bring new, high-quality supply to Airbnb
Experiment boldly to unlock new sources of supply
Guide territory-level strategies for acquisition, optimization, and host quality
Collaborate cross-functionally with Supply Leadership, Marketing, RevOps, Policy, and Product
Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs
Identify market trends and opportunities, providing solutions to overcome barriers
Coach and develop talent, building a high-performing team culture

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Manager, People Systems

We’re looking for a Senior Manager, People Systems to join our People team. You’...

Location

United States , San Francisco; New York City

Salary:

160000.00 - 220000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

8+ years of progressive HRIS or People Systems experience with deep expertise in Workday configuration, integrations, and data management
3-5+ years leading high-performing global teams
Have led or contributed to large-scale Workday or multi-system implementations connecting multiple HR and Finance tools
Proven ability to design and maintain audit-ready controls, including SOX-compliant processes and internal control testing frameworks
Demonstrated success building and maintaining integrations across core People technologies, including ATS, LMS, compensation, performance, payroll, and finance systems
Strong understanding of data privacy, compliance, and audit frameworks (GDPR, CCPA, SOC2, ISO 27001)
Experienced in data integrity management, with the ability to build validation routines, monitor data flows, and ensure accuracy across systems
Skilled at collaborating cross-functionally with Finance, IT, Security, and Legal to align on controls, risk mitigation, and reporting
Operate with extreme ownership, precision, and urgency, maintaining compliance and data quality in fast-moving, ambiguous environments
Passionate about building reliable, compliant systems that empower speed, trust, and operational excellence

Job Responsibility

Own Workday administration and configuration, including business processes, integrations, security roles, and permissions, ensuring clean data flows across all People systems
Lead data integrity and governance programs defining validation standards, monitoring data quality, and establishing audit-ready processes across the employee lifecycle
Manage and optimize integrations across key People systems, including the ATS, LMS, performance management and compensation planning tools
Partner with Finance, IT, and Security to ensure integrations and data pipelines meet internal controls, SOX-readiness, and privacy standards
Drive audit and compliance readiness, maintaining documentation, access reviews, and evidence for SOX, SOC2, and other internal or external audits
Develop and maintain data lifecycle management and privacy practices that meet global standards (GDPR, CCPA)
Establish structured change-management, release-management, and testing protocols to ensure data accuracy and compliance through every deployment
Monitor and report on data accuracy metrics, integration performance, and audit controls, translating insights into actionable improvements
Build and mentor a team with technical roles and data administrators, fostering a culture of ownership, precision, and continuous improvement

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

EMEA Employee Relations & HR Operations, Senior Manager

This position leads the Employee Relations (ER) and HR Ops function for the EMEA...

Location

Ireland , Dublin

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Strong ER experience gained through increasingly responsible positions within Human Resources with a focus on employee relations and people management
Strong people leadership skills focused on coaching and collaboration
Experience leading complex projects and organizational change, driving operational excellence and improved employee experience
Exceptional verbal and written communication skills in English
Ability to prioritize work and navigate ambiguity in a high growth, fast paced matrix environment
Demonstrated ability to drive results through individual efforts and influencing others, without authority over them, including with HR and Business Leaders
Excellent customer service and relationship management skills with the ability to maintain a high degree of confidentiality, diplomacy, tact, and business acumen
Objective and trusted advisor
credible employee advocate with the ability to work on a global team and manage remote employees
Proficient in Microsoft tools, including Outlook, Word, Excel, PowerPoint, SharePoint

Job Responsibility

Provide regional leadership to the EMEA Employee Relations and HR operations team
Lead, manage and develop team to achieve annual goals and progress the strategic ER roadmap
Act as objective and trusted advisor for both employees and management across the region
Consult and provide training, advice, counsel, and resolution to employees and managers on a broad range of employee relations matters, including policy interpretation and application, local employment laws, conflict resolution, performance management, progressive discipline, reductions in force and other separations of employment
Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way
Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable
Partner with legal counsel as needed
Leads and develop team to effectively handle employee relations issues and concerns, minimizing corporate risk and improving employee experience
Provide leadership and support to the HR Operations team to ensure operational excellence and labor compliance in all jurisdictions
Ensure local legal compliance in areas such as contract and personnel file management

Global Mobility Senior Manager

The role involves strategic oversight of global mobility programs, ensuring alig...

Location

Japan , Tokyo

Salary:

12000000.00 - 14000000.00 JPY / Year

Randstad

Expiration Date

June 29, 2026

Requirements

Minimum of 5 years of experience in global mobility, compensation & benefits (C&B), or international HR
Deep knowledge of international immigration laws, tax regulations, and compliance standards
Strong client service orientation with the ability to provide excellent support to employees and managers
Proven leadership and people management skills, with the ability to foster teamwork and motivate team members
Expertise in building and enhancing team performance
Capability to work effectively with cross-functional teams such as HR, Finance, Legal, and external vendors
Excellent verbal and written communication skills in both Japanese and English
Ability to manage multiple projects simultaneously and prioritize tasks efficiently
Strong problem-solving skills, with an aptitude for identifying issues and implementing effective solutions
Adaptability and flexibility to respond to changing business needs and provide strategic support

Job Responsibility

Strategic Oversight of Global Mobility Programs: Provide vision and direction for global mobility initiatives, ensuring alignment with organizational goals and long-term talent strategies
Policy Design and Governance: Oversee the development and implementation of comprehensive global mobility policies, ensuring adherence to international standards, legal compliance, and inclusive practices
Cross-Functional Coordination: Collaborate with senior leaders across HR, payroll, finance, and legal departments to ensure seamless execution of international assignments and strategic talent management
Vendor Partnerships and Relationship Management: Establish and optimize relationships with external service providers, including immigration consultants, relocation specialists, and tax advisors, to deliver exceptional service quality
Risk Management and Compliance: Monitor and mitigate risks associated with international assignments, including legal liabilities, tax implications, and geopolitical challenges, by implementing proactive measures
Global Talent Strategy Integration: Contribute to the design and execution of strategies that enhance talent mobility within and across regions, fostering a resilient and diverse workforce
Financial Planning and Budgeting: Oversee budget allocation for global mobility programs, ensuring cost efficiency while maintaining a high standard of support for expatriates
Data Analytics and Insights: Leverage data to provide actionable insights on global mobility trends, program effectiveness, and talent outcomes, enabling evidence-based decision-making
Continuous Improvement and Innovation: Monitor global mobility operations and identify areas for improvement. Lead initiatives to innovate processes, implement technology, and adopt industry best practices to enhance efficiency and effectiveness
Leadership and Team Development: Mentor and guide the Global Mobility team, fostering professional growth and cultivating expertise within the department

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Fulltime

Senior Manager, Global Digital Activations

Circle K seeks an experienced Digital leader to join our multi-national team in ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business / Marketing / Advertising or an Advanced degree
10+ years of experience in understanding and delivering high volume digital campaigns including digital screens and mobile platforms
7+ years of digital marketing, brand management and strategy, consulting, or related is a plus
very strong leadership and communication skills
strong project management and technical skills to deliver results
track record of consistently delivering on short timelines, creating processes, launching new campaigns, and successfully managing across functional project teams
passion for delighting customers through a superior customer experience that exceeds customer expectations
loves being part of a team
seeks, forges, and cultivates effective relationships to motivate and maximize cross-functional teams' engagement and productivity
knowledgeable of digital experience technologies and tactics, especially in Digital Content Operations, CMS, PIM, DAM, and MDM software.

Job Responsibility

Define digital execution strategies and prioritize/manage the various digital campaign portfolios to optimize our brand on digital products
assemble, schedule, and deliver all digital content across digital screens and app
ensure flawless execution and support to materially benefit the business and customers
create and set high-level priorities, and drive implementation
maintain operational ownership of prioritized initiatives designed to position Circle K to win at customer critical moments along the path to purchase
work closely with broader functional teams ensuring that all digital campaigns and activations are delivered on time and with high quality
manage the delivery, understand the rhythm and time-pressure of the monthly operation promo cycle while delivering on paid media advertising campaigns
motivate your team, building positivity into everything you do to bring out the best in people
lead daily campaign operations meetings with your team and participate in stakeholder meetings as needed
engage with business units to ensure campaign briefs are delivered to the highest standard and within tight timeframes

Fulltime

Senior Manager, Global People Operations

Harry's

Location:
United States , New York

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 10, 2026

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