Senior Manager - Global Operations Client Experience Job at JLL (Bengaluru)

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ yrs experience in a Client Services environment, preferably in Custody
Relevant knowledge of more than 1 Custody function is highly advantageous
Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
Experience leading/managing Custody operations or any functional unit within Custody is advantageous
Strong Custody knowledge and technical know-how is essential
Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
The ability to coordinate and lead colleagues in achieving a common objective
Exceptionally strong interpersonal and relationship-building skills
Experience in dealing in high volume, client sensitive issues
Energetic, flexible, collaborative, and proactive

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
Simplify technology across the group, with key focus on client query tooling, data and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Staff management

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Fulltime

Senior Operations Manager

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Over 12+ years of experience in IT Services with at least 5 - 6 years of experience in leading a delivery organization in IT Infrastructure Managed Services domain, Specially in the Microsoft Domain
Has 8-10 Yrs Experience in Supporting Large Enterprise Managed Services Infra Delivery Accounts
At least 5+ years of experience managing delivery of technical solutions related to Azure Cloud/ AWS or Infrastructure as well as automation
Prior experience with MS Azure Cloud and/or Cloud Infrastructure (AWS, GCP, Terraform, Linux) is mandatory
Must have serviced clients outside India with a solid track record of managing clients globally
A proven talent and team developer
2 - 3 years of rich experience running IT Operations for clients in a managed services model
Proven track record in Innovation that led to modernization, efficiency, and better outcomes
Microsoft Azure Cloud Certified
ITIL 3/4 Certified

Job Responsibility

Engage periodically with Geo / Region (Account Services, BU, Presales) representing GRSB/GMS
Establish and build trust and relation
Lead / Drive GMS related escalations in region, demonstrating ownership, accountability, and sustainable outcomes
Lead and Support Large Enterprise Managed Services Infra Delivery Accounts
Excellence in TCE and aaS metric
Operationalize aaS metric (POR Item)
Flawless audits on accounts from the region during renewal of ISO, CMMI, Soc1/Soc2, SAP
Meet the compliance (Secure Access, Patching, Vulnerability etc..) standards for GMS customers in the region
Engage with engineering teams to deploy platforms in Customer environments before transition
Planning and execution of seamless transition and onboarding of clients

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior FX Operations Manager

Citi Markets Operations is currently at a pivotal point in its evolution and jou...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Degree or equivalent work experience preferred
8-10+ years of experience in Tier 1 global financial institutions including extensive experience in handling large projects delivering operational activities, especially in FX products
Experience delivering strategic change programmes spanning multiple years in a fast paced, large global financial services firm, ideally in an operations organization
Energetic, flexible, collaborative, and proactive
a leader who can positively and productively add product impact to both strategic and tactical technology
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments
Strong risk management and control mindset
Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations
draws on diverse range of internal and external sources
Self-reliant, good problem solver, results oriented

Job Responsibility

Proactive engagement with Singapore country and APAC regional stakeholders (Business, Technology, Finance/PCG, Operations) in order to support the business and clients trading in Markets products, including but not limited to FX
Drive and implement sustainable processes, automation/migration initiatives, and standard adherence to policies
Working very closely with Operations Control on developing and adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements
delivery of periodic presentations to external regulators as required
Involvement in shaping/building standardized and sustainable operational workflow and service standards for new product/production variations launches by APAC FX business. ie. NPAC process
Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk and service our clients to a high standard
Involved in preparing & publishing strong MIS information for regular Management Updates
High level of focus on digitization, automation and elimination of manual touch points (MTP)
Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce
Promoting a culture of continuous improvement and cultivating a robust service and control environment

Fulltime

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment
Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams
Experience in leading global and regional teams across multiple time zones
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity
Strong analytical skills

Job Responsibility

Operational Service supporting the Agency Securities Lending Business
Support driving strategy across operational process
Partnering with Technology to ensure client experience meets highest standard
Contribution to cost and productivity targets
Driving standardized global service to support organic growth and New Business
Ensuring diverse and high calibre resource pool
Ensure continuity across regional construct
Provide senior escalation for aspects of Agency Securities Lending Operation
Represent Agency Securities Lending Operation at internal/external forums
Support Product/Business at Client meetings

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
Discretional annual performance related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Fulltime

Global Head of Securities Finance Client Operations

The successful individual will be a key member of the Securities Finance Operati...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Senior and relevant experience, including significant years of experience in a managerial role within Operations, and/or a similar position with a strong internal operational focus on client-related activities
Subject Matter Expertise in multiple or specific skill sets, business areas, or products relevant to Operations
Exceptional internal stakeholder management skills, with the ability to build long-term relationships with business partners (e.g., Client Executives, Product teams) and senior stakeholders
Outstanding communication and presentation skills, capable of leading senior internal stakeholder meetings (e.g., Steering Committees) to discuss client-related operational matters and strategies
Significant industry knowledge and experience
Robust commercial awareness and understanding of the Securities Finance business is a benefit.

Job Responsibility

Develop, implement, and maintain comprehensive client scorecards, integrating key performance indicators such as Straight-Through Processing (STP) rates and wallet share
Review and drive decrease of client related manual, bespoke and End-User Computing (EUC) processes
Serve as the primary point of contact for client inquiries from Business Unit, efficiently triaging and directing them to the appropriate internal subject matter experts
Centralise reporting of client escalations and complaints
Assess the potential impact of new client engagements and product launches on operational capacity, risk exposure, and the introduction of new End-User Computing (EUC) tools
Engage with Product on changes requested by existing clients
Evaluate the impact of such changes on STP and overall operational efficiency
Manage the execution of operational aspects of change management
Proactive risk management and cooperation with necessary internal stakeholders to minimise operational and project risk
Advise and coach new or junior level staff on procedures and work processes across multiple departments.

What we offer

Competitive base salary reviewed annually
Hybrid working model (up to 2 days working at home per week)
Business casual workplace
Additional benefits to support you and your family to be well, live well, and save well.

Fulltime

KYC Operations Senior Manager

The KYC Operations Senior Manager is responsible for managing a team to provide ...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience
Bachelor's degree/University degree or equivalent experience
Master's degree preferred

Job Responsibility

Provide senior oversight of KYC Operations teams
represent the KYC function in senior management discussions and key stakeholder meetings
serve as central point of coordination for vendor strategy and third party interactions
serve as key contributor to the Global KYC strategy
ensure effective governance of tasks and processes
partner with global Compliance and KYC teams to interpret and implement new Anti-Money Laundering (AML) policies
develop ongoing KYC training plan
manage KYC Operations project book of work
manage and assess impact of operational implementation of technology and policy change
drive continuous improvements to quality of data and client service levels

Fulltime

Global Mobility Senior Manager

The role involves strategic oversight of global mobility programs, ensuring alig...

Location

Japan , Tokyo

Salary:

12000000.00 - 14000000.00 JPY / Year

Randstad

Expiration Date

June 29, 2026

Requirements

Minimum of 5 years of experience in global mobility, compensation & benefits (C&B), or international HR
Deep knowledge of international immigration laws, tax regulations, and compliance standards
Strong client service orientation with the ability to provide excellent support to employees and managers
Proven leadership and people management skills, with the ability to foster teamwork and motivate team members
Expertise in building and enhancing team performance
Capability to work effectively with cross-functional teams such as HR, Finance, Legal, and external vendors
Excellent verbal and written communication skills in both Japanese and English
Ability to manage multiple projects simultaneously and prioritize tasks efficiently
Strong problem-solving skills, with an aptitude for identifying issues and implementing effective solutions
Adaptability and flexibility to respond to changing business needs and provide strategic support

Job Responsibility

Strategic Oversight of Global Mobility Programs: Provide vision and direction for global mobility initiatives, ensuring alignment with organizational goals and long-term talent strategies
Policy Design and Governance: Oversee the development and implementation of comprehensive global mobility policies, ensuring adherence to international standards, legal compliance, and inclusive practices
Cross-Functional Coordination: Collaborate with senior leaders across HR, payroll, finance, and legal departments to ensure seamless execution of international assignments and strategic talent management
Vendor Partnerships and Relationship Management: Establish and optimize relationships with external service providers, including immigration consultants, relocation specialists, and tax advisors, to deliver exceptional service quality
Risk Management and Compliance: Monitor and mitigate risks associated with international assignments, including legal liabilities, tax implications, and geopolitical challenges, by implementing proactive measures
Global Talent Strategy Integration: Contribute to the design and execution of strategies that enhance talent mobility within and across regions, fostering a resilient and diverse workforce
Financial Planning and Budgeting: Oversee budget allocation for global mobility programs, ensuring cost efficiency while maintaining a high standard of support for expatriates
Data Analytics and Insights: Leverage data to provide actionable insights on global mobility trends, program effectiveness, and talent outcomes, enabling evidence-based decision-making
Continuous Improvement and Innovation: Monitor global mobility operations and identify areas for improvement. Lead initiatives to innovate processes, implement technology, and adopt industry best practices to enhance efficiency and effectiveness
Leadership and Team Development: Mentor and guide the Global Mobility team, fostering professional growth and cultivating expertise within the department

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Fulltime

Senior Manager - Global Operations Client Experience

JLL

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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