Senior Manager - Global Operations Client Experience Job at JLL (Bengaluru)

Senior Manager, Global Network & Infrastructure Operations

The Senior Manager, Infrastructure will lead a multi-site infrastructure organiz...

Location

United States , Scottsdale; Boston

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

10–12+ years in enterprise infrastructure/networking
4+ years leading teams (hiring, coaching, performance management)
Proven track record operating multi-site environments with high availability expectations
Strong incident leadership and operational maturity
Wireless & RF expertise
Strong working knowledge of: Aruba Central, Aruba switching, Cisco SD-WAN, Palo Alto ION
Experience supporting hybrid environments spanning on-prem infrastructure and cloud dependencies
Monitoring/observability experience—ideally implementing platforms like Dynatrace
You simplify complexity
Strong communication and executive presence

Job Responsibility

Lead, mentor, and scale a high-performing Infrastructure team
Translate business needs into a clear infrastructure roadmap
Establish a culture of end-to-end ownership
Own stability and standards across Axon’s current stack
Deliver an explicit reliability target of 99.9% uptime for RTO hub office Network and Wi-Fi
Build and execute a wireless performance program
Prioritize high-visibility areas where experience matters most
Modernize observability by implementing and operationalizing monitoring tools
Bring order to an existing monitoring ecosystem
Establish and enforce operational excellence

What we offer

Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, and Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Global Sanctions Risk Senior Manager - Senior Vice President

Are you looking for a career move that will put you at the heart of a global fin...

Location

Poland , Warsaw

Salary:

330630.00 - 562970.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

8+ years’ experience in sanctions risks frameworks, including trade sanctions and export controls (either first or second line of defense) (EU and UK Sanctions knowledge preferred)
Knowledge and understanding of Issuer Services, Investor Services, Payments, Trade, Working Capital, and/or Liquidity Management products
Able to work independently and deliver according to strict timelines and quality standards
Demonstrated ability and confidence to challenge business management, escalate issues and press for change
Strong interpersonal skills
Ability to build effective relationships with key stakeholders
Good oral and written communications skills
must be articulate and persuasive with the judgement and authority to provide insightful commentary to senior stakeholders
Bachelor’s/University degree, Master’s degree preferred
Financial Crime certification preferred (ACAMS, ACSS etc.)

Job Responsibility

Provide sanctions subject matter expertise to the Services businesses on key sanctions laws, regulations and controls
Understands the business-owned products, services, and processes, as well as corresponding sanctions-related controls, and sanctions processes (e.g., customer, relationship, and transactional screening)
Assess complex Sanctions risk issues, structure potential solutions, and drive effective resolution with other senior stakeholders
Conduct reviews of sanctions processes and procedures to ensure policy requirements are fit for purpose and have been implemented consistently, with appropriate supporting documentation
Work collaboratively with Services Product teams, Operations, and Technology to assess sanctions risks on a client and product basis and evaluate sanctions controls
Support design and implementation of control enhancements, where needed
Work with other Financial Crime Risk teams to ensure a consistent holistic approach to sanctions risk management as well as a consistent and holistic approach to sanctions and wider Financial Crimes risk management across Services

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Senior Vice President, Securities Operations Manager, Markets Operations

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10 or more years of progressive experience in securities and derivatives operations, with a clear record of leadership within a global investment bank or major financial institution in Japan
Fluency in Japanese, both written and verbal, is essential for this role
Strong business-level English, both written and verbal, is required to communicate effectively with regional and global stakeholders
JSDA Class 1 (Sales Representative Qualification)
Deep knowledge of equity settlements, fixed income products, and investment trust funds across international and/or Japanese domestic markets
Demonstrated ability to manage complex operational environments, lead process improvement, and deliver measurable efficiency and control outcomes
Solid grounding in operational risk management frameworks and the Japanese financial regulatory landscape

Job Responsibility

Lead, develop, and manage a team of Securities Operations professionals in Japan, setting clear performance standards and building a culture of accountability and continuous improvement
Develop and implement strategic objectives for Japan Securities Operations, ensuring alignment between local business priorities and global Markets Operations goals
Oversee end-to-end settlement and post-settlement processes for equity and fixed income products, including pre-matching, settlement instructions, fail management, reconciliations, and reporting
Monitor daily reconciliation processes and drive timely resolution of breaks, exceptions, and discrepancies, while optimising workflows to improve Straight-Through Processing rates
Manage the operational risk profile for Japan Securities Operations, maintaining robust controls and ensuring strict compliance with applicable regulations including those set by the Financial Services Agency, the Japan Securities Dealers Association, and the Bank of Japan
Maintain strong working relationships with equity and fixed income trading desks, sales teams, institutional clients, custodians, and external counterparties, acting as a trusted operational partner
Identify and lead operational improvement initiatives, driving efficiency gains, cost reductions, and strengthened controls across the settlement function
Coach and develop junior and mid-level team members, sharing expertise across settlement procedures and operational best practices

What we offer

A hybrid working model, with 3 days in the office and 2 days working remotely, providing flexibility alongside team connection
Strategic ownership of a high-profile operations function, with direct influence over process design, team direction, and risk outcomes
Exposure to global collaboration across regional and international stakeholders, expanding professional networks at scale
Access to learning and leadership development programmes supporting long-term career growth within a global organisation
A performance-driven environment where your decisions have direct impact on settlement quality, client satisfaction, and operational resilience
A competitive financial wellbeing and benefits package commensurate with the seniority and scope of the role

Fulltime

Senior Vice President, Securities Operations Manager, Markets Operations

Shape your Career with Citi At Citi, our Markets Operations teams are integral ...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive progressive experience in Equity and Fixed Income Settlements and Operations Management within a global investment bank or major financial institution in Japan, with proven leadership or managerial capacity
Deep expertise in equity settlements and products, fixed Income and investment trust fund in either or both in international markets and Japanese domestic markets
Demonstrated track record of managing complex operational environments, leading process re-engineering, and delivering significant efficiency/control improvements
Strong understanding of operational risk management frameworks and the regulatory landscape in Japan
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint) for data analysis and presentations
Extensive experience with Back Office settlement applications
JSDA Class 1 (Sales Representative Qualification) is a mandatory requirement
Internal Control Manager (Naibu Kanri Sekininsha)
Fluent in Japanese (both written and verbal) is essential
Strong business-level English (both written and verbal) is required for effective communication with regional and global stakeholders

Job Responsibility

Lead, manage, and develop a team of Cash Securities Operations professionals in Japan, cultivating a culture of high performance, accountability, and continuous improvement
Develop and implement strategic objectives for the Japan Cash Securities Operations, ensuring alignment with global Markets Operations goals and local business priorities
Drive robust and efficient settlement and post-settlement process and controls for equity and fixed income products, including pre-matching, settlement instructions, fail management, reporting, reconciliations
Oversee daily reconciliation processes and ensure timely resolution of all breaks, exceptions, and discrepancies, while optimizing workflows to maximize Straight-Through Processing (STP) rates
Cultivate and maintain strong relationships with Japan-based Equity and Fixed Income trading desk, Sales desk, institutional clients, custodians, and external counterparties, serving as a trusted operational advisor
Own and manage the operational risk profile for the Japan Cash Securities Operations, ensuring robust controls are in place and actively monitored, with strict adherence to all financial regulations in international and Japan (e.g., JFSA, JSDA rules, BOJ guidelines), and global Citi policies
Identify, champion, and lead change-the-bank initiatives and strategic projects aimed at enhancing operational efficiency, reducing costs, and improving the control environment within the Japan Cash Securities Operations

Fulltime

Senior Operations Manager (MSP & RPO)

As Senior Operations Manager, you will lead the delivery of a bespoke MSP/RPO so...

Location

Netherlands , Diemen

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

Strategic Leadership: A proven leader with a strong track record of managing teams and developing business plans or recruitment strategies
Recruitment Expertise: Substantial background in the recruitment industry, specifically within delivery roles and MSP environments
Problem-Solving & Commercial Acumen: Ability to research complex issues, advise management, and manage resources to meet senior-level objectives
Technical Proficiency: Familiarity with VMS/ATS and enterprise client systems such as SAP, Oracle, or PeopleSoft
Global Mindset: International experience is highly valued, along with the ability to liaise across all levels of a professional organization
Education & Language: University/Post-graduate level intellect with an excellent command of English and Dutch (French is a notable asset)

Job Responsibility

Lead the delivery of a bespoke MSP/RPO solution
Act as a strategic partner who independently manages high-value client relationships and internal stakeholder interfaces
Oversee the full recruitment lifecycle—from sourcing control to process design
Mentor operational managers and drive high-performing delivery teams to exceed SLA/KPI targets and expand service offerings through organic growth
Develops and delivers plans and outcomes for an operational area, providing direction, guidance, and resources to the Delivery team
Responsible for monitoring the P&L, developing budget plans, and keeping the forecast up to date
Coaches and mentors the team, providing specialized training and induction to meet service levels and develop internal talent
Develop, implement, and continuously monitor strategies to maximize team productivity and operational efficiency
Lead process innovation by identifying and implementing AI-enabled solutions and automation opportunities to refine program processes
Manages important client relationships at the director level, organizes QBRs for SLA management, and proactively advises on resourcing & savings strategies and innovative solutions

What we offer

Extensive on-the-job training
Attractive basic salary with an annual bonus plan and benefits package
Working hybrid in Netherlands
An inspiring working environment in which you, together with your team and colleagues, will make a difference for our client
Opportunity to work with a world-class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first-class experience to our candidates

Fulltime

Digital Asset Custody - Operations Client Experience Lead

Citi is revolutionizing the future of digital asset management and blockchain in...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive leadership experience in digital operations, technology, or financial services, with a direct focus on digital assets, blockchain, or distributed ledger technologies, ideally at a global institution
Deep and comprehensive understanding of crypto and blockchain fundamentals (e.g., Bitcoin, Ethereum, Hyperledger), various consensus mechanisms, decentralized finance (DeFi), smart contracts, and major token standards (ERC-20, ERC-721, etc.)
Proven ability to navigate and explain complex blockchain architectures
Exceptional track record of designing, implementing, and scaling complex operational processes within highly regulated environments
Extensive experience with back-office operations, settlement, reconciliation, and managing operational functions from conception to execution
Expert comprehension of the current and emerging global regulatory landscape for digital assets, with a proven ability to strategically translate regulatory requirements into actionable operational and technical solutions
Demonstrated experience in building and managing client service functions, with a strong focus on proactive risk management and client relationship management within a fast-evolving technological domain
Exceptional executive leadership, communication, and interpersonal skills, with a proven ability to influence, negotiate, and collaborate with senior stakeholders across all levels of the organization and external partners
Superior analytical and problem-solving skills, with a demonstrated ability to analyze highly complex issues, identify root causes, and implement innovative, scalable, and sustainable solutions
A profound understanding and demonstrated ability to embed robust risk awareness and stringent control discipline into daily custody operations, ensuring the secure and compliant handling of client assets in a dynamic digital environment

Job Responsibility

Lead the establishment and scaling of a dedicated client service function from inception, designed to proactively and reactively manage client transactions, queries, and mitigate crypto custody-related network risks
Provide executive leadership for the daily operations of the digital asset settlements team, ensuring accurate, secure, and timely transaction processing across diverse blockchain networks
Manage, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, innovation, and operational excellence
Serve as the primary senior escalation point for highly complex settlement exceptions, critical blockchain transaction failures, and intricate reconciliation issues, driving timely resolution and ensuring paramount client satisfaction
Oversee the design, implementation, and rigorous adherence to advanced risk and control frameworks, ensuring comprehensive compliance with internal policies, evolving industry standards, and global regulatory requirements
Drive strategic collaborations with technology and product teams to identify, architect, and implement advanced process automation, sophisticated workflow improvements, and enhanced reporting capabilities
Act as a leading Subject Matter Expert (SME) for blockchain-based settlements, providing expert guidance on the operational impacts of new products, protocols, and significant regulatory developments to internal and external stakeholders
Partner closely with the Head of Digital Asset Operations to execute pivotal strategic initiatives, including major technology migrations, comprehensive process re-engineering efforts, and new product rollouts across the digital asset ecosystem
Establish and maintain exemplary governance and documentation standards, ensuring all operational procedures, detailed risk assessments, and robust contingency plans are current and effectively communicated
Monitor, analyze, and report on key operational metrics, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs), implementing proactive measures to continuously maintain and elevate service levels

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Audit Senior Manager, Global Payment Network

Capital One’s Audit function is a dedicated group of professionals focused on de...

Location

United States , Charlotte; Chicago; Richmond; McLean; Plano; New York; Riverwoods

Salary:

161500.00 - 221200.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's Degree or military experience
At least 7 years of experience in auditing, at least 7 years of experience in accounting, at least 7 years of experience in financial analysis, or a combination
At least 2 years of experience in leading audits and performing in the role of auditor-in-charge
At least 1 year of people management experience

Job Responsibility

Leads audits covering Payment Network operations (e.g.,. Participant On-Boarding, Participant Monitoring, and Settlement, Pricing)
Develops engagement planning documentation to communicate rationale for scoping decisions and develops audit programs to ensure adequate coverage of risk
Designs and executes internal control testing for audits, demonstrating a degree of audit expertise consistent with experience level
Supervises and coordinates work assignments amongst audit team members
Provides timely feedback and coaching to audit staff
Establishes and maintains good auditee relations
Effectively communicates audit process, scope, protocol, issues, risks and recommendations to clients during kick-off, periodic status updates, and exit meetings
Assesses relevancy of audit findings, potential exposures, materiality, improving or deteriorating trends, and demonstrates awareness of big picture issues
Interprets business priorities, anticipates issues and obstacles, and applies to scope of role
Manages timely and quality delivery of multiple tasks, including audits, projects, special assignments, and administrative activities

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Client Manager, Global Network Banking, Corporate Banking

Citi’s Banking franchise is organized around three lines of business: Investment...

Location

Hong Kong SAR , Hong Kong

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience with priority given to candidates with Coverage experience
Cantonese and Mandarin speaker preferred
Proven and progressive related lending/credit experience or equivalent product experience
Demonstrated credit skills, including a background in credit
Experience with large corporate clients, capital markets products, derivatives, credit, cash management, trade, finance and securities products preferred
Comprehensive knowledge of Corporate Banking business including related products, pertinent regulations and the lending and credit approval process
Consistently demonstrate clear and concise written and verbal communication
Demonstrated planning, negotiation, organizational and analytical skills
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Cultivate and maintain strong relationships with clients and internal partners
Oversee and enhance the overall client experience, including VoC management
Monitor business activity to identify new origination opportunities and drive revenue
Manage client credit requests aligned with policies and capital considerations
Liaise with PAMs for credit appetite and facilitate local approvals
Support IRAU and other units during Credit Annual Reviews and risk management
Own and track product delivery and client experience across all offerings
Coordinate the entire client onboarding journey, ensuring mandatory requirements are met
Manage specific product requirements and oversee documentation/contract negotiation
Manage and accelerate client issue resolutions and senior escalations

Fulltime

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Senior Manager - Global Operations Client Experience

Job Description

Job Responsibility

Requirements

What we offer

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