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The Senior Manager, Infrastructure will lead a multi-site infrastructure organization responsible for the reliability, performance, and evolution of Axon’s corporate network and core infrastructure services across hub offices and key sites. This leader will set and deliver service-level objectives—including 99.9% Wi-Fi uptime for RTO hub offices—and will build the operational discipline and observability needed to detect issues early, restore service quickly, and prevent repeat incidents. A major focus of this role is improving wireless performance through RF excellence, including resolving recurring connectivity issues in high-visibility executive/VIP areas. You’ll also modernize monitoring by operationalizing monitoring tools while bringing clarity and consistency across an existing ecosystem of network monitoring tools.
Job Responsibility:
Lead, mentor, and scale a high-performing Infrastructure team
Translate business needs into a clear infrastructure roadmap
Establish a culture of end-to-end ownership
Own stability and standards across Axon’s current stack
Deliver an explicit reliability target of 99.9% uptime for RTO hub office Network and Wi-Fi
Build and execute a wireless performance program
Prioritize high-visibility areas where experience matters most
Modernize observability by implementing and operationalizing monitoring tools
Bring order to an existing monitoring ecosystem
Establish and enforce operational excellence
Improve reliability metrics
Own multi-site vendor and circuit lifecycle management
Partner with Finance/Procurement to ensure billing accuracy
Manage vendor performance
Partner closely with IT Support, Client Engineering/Collaboration, Security, Facilities/Workplace, and Manufacturing/Operations
Provide executive-ready status reporting
Requirements:
10–12+ years in enterprise infrastructure/networking
4+ years leading teams (hiring, coaching, performance management)
Proven track record operating multi-site environments with high availability expectations
Strong incident leadership and operational maturity
Wireless & RF expertise
Strong working knowledge of: Aruba Central, Aruba switching, Cisco SD-WAN, Palo Alto ION
Experience supporting hybrid environments spanning on-prem infrastructure and cloud dependencies
Monitoring/observability experience—ideally implementing platforms like Dynatrace
You simplify complexity
Strong communication and executive presence
Passion for Axon’s mission
Nice to have:
Experience delivering explicit service targets like 99.9% uptime for employee-facing services (especially Wi-Fi)
Experience with user experience monitoring such as Aruba UXI or similar endpoint experience telemetry
Experience supporting manufacturing/warehouse sites or mission-critical multi-site operations
Familiarity with ITSM practices and tools for incident/problem/change management