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Axon Logo Axon · IT - Administration

Senior Manager, Global Network & Infrastructure Operations

United States, Scottsdale · Job Posted February 17, 2026
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Job Description

The Senior Manager, Infrastructure will lead a multi-site infrastructure organization responsible for the reliability, performance, and evolution of Axon’s corporate network and core infrastructure services across hub offices and key sites. This leader will set and deliver service-level objectives—including 99.9% Wi-Fi uptime for RTO hub offices—and will build the operational discipline and observability needed to detect issues early, restore service quickly, and prevent repeat incidents. A major focus of this role is improving wireless performance through RF excellence, including resolving recurring connectivity issues in high-visibility executive/VIP areas. You’ll also modernize monitoring by operationalizing monitoring tools while bringing clarity and consistency across an existing ecosystem of network monitoring tools.

Job Responsibility

  • Lead, mentor, and scale a high-performing Infrastructure team
  • Translate business needs into a clear infrastructure roadmap
  • Establish a culture of end-to-end ownership
  • Own stability and standards across Axon’s current stack
  • Deliver an explicit reliability target of 99.9% uptime for RTO hub office Network and Wi-Fi
  • Build and execute a wireless performance program
  • Prioritize high-visibility areas where experience matters most
  • Modernize observability by implementing and operationalizing monitoring tools
  • Bring order to an existing monitoring ecosystem
  • Establish and enforce operational excellence
  • Improve reliability metrics
  • Own multi-site vendor and circuit lifecycle management
  • Partner with Finance/Procurement to ensure billing accuracy
  • Manage vendor performance
  • Partner closely with IT Support, Client Engineering/Collaboration, Security, Facilities/Workplace, and Manufacturing/Operations
  • Provide executive-ready status reporting

Requirements

  • 10–12+ years in enterprise infrastructure/networking
  • 4+ years leading teams (hiring, coaching, performance management)
  • Proven track record operating multi-site environments with high availability expectations
  • Strong incident leadership and operational maturity
  • Wireless & RF expertise
  • Strong working knowledge of: Aruba Central, Aruba switching, Cisco SD-WAN, Palo Alto ION
  • Experience supporting hybrid environments spanning on-prem infrastructure and cloud dependencies
  • Monitoring/observability experience—ideally implementing platforms like Dynatrace
  • You simplify complexity
  • Strong communication and executive presence
  • Passion for Axon’s mission

Nice to have

  • Experience delivering explicit service targets like 99.9% uptime for employee-facing services (especially Wi-Fi)
  • Experience with user experience monitoring such as Aruba UXI or similar endpoint experience telemetry
  • Experience supporting manufacturing/warehouse sites or mission-critical multi-site operations
  • Familiarity with ITSM practices and tools for incident/problem/change management

What we offer

  • Competitive salary and 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, and Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
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