Senior Manager, Global Insights & Content Job at Kantar (London)

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Senior Global Sales Performance Manager

Circle K aims to become the World’s preferred B2B Mobility partner and strives f...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

BSc or MSc in relevant degree (Finance, business administration, economics, sales or marketing)
10+ year experience of B2B sales process and usage of CRM systems eg. Salesforce & Power BI
3+ year experience of people leadership
Strong experience in developing models that translates data into concreate advice
Excellent analytical skills and track record of problem solving and ability to identify & interpret key trends, and develop recommendations for corrective actions
Strong knowledge of analytics tools like Power BI or Tableau, MS Excel or other
Excellent collaboration and communication skills - ability to simplify complex content to easy understandable messages for relevant stakeholders (tech specialists and senior stakeholders)

Job Responsibility

Support with relevant reporting frameworks to support commercial initiatives & process improvements
Lead a team of 4-5 people from analyst to manager level
Benchmark sales and commercial performance results across BUs, identify value drivers in term pipeline management and customer value optimization to leverage learnings across business units
Support decision making in relation to resource planning and resource allocation through data modelling
Perform in-depth analysis of sales trends, customer behavior, and market dynamics to identify opportunities for growth
Provide actionable insights to support strategic decision-making for senior management and sales leaders
Work closely with sales teams, finance, marketing, and other key stakeholders to align on goals and priorities
Present findings, recommendations, and forecasts to management in a clear and compelling manner
Identify gaps in current sales processes and performance management systems and propose improvements

What we offer

Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
English lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office

Fulltime

Senior Manager, Change Management and Communications

The FLEX Senior Manager, Change Management and Communications, is a key member o...

Location

United States , Bethesda

Salary:

52.06 - 70.28 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university
master's degree strongly preferred
6 years of relevant professional experience in related function that is writing intensive (employee or operations communications, change management, etc.)
prior operations or topline discipline experience a plus
strong personal leadership, organizational, relationship-building, and negotiation skills
outstanding formal and informal presentation skills
demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
excellent written and oral communication skills
experience developing clear, concise, and logically written business communications
ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization

Job Responsibility

Partners with the Director and global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders
Partners with the Director and global Change Management team to create and execute a comprehensive change management plan for impacted U.S. and Canada stakeholders
Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.)
Partner with global Change Management and Communications team to develop and deliver communications and engagement activities for the End User Council
Partners with the Director and global Change Management and Communications teams to co-create and execute effective communications to various U.S. and Canada stakeholders via a variety of mediums
Plans, facilitates, and co-creates content for live webinars and office hours in partnership with BTO team and continent experts
Supports the intake of topics and facilitate regular updates to the communications plan
Partners with the Director and global Change Management and Communications teams to create content for and execute continent-wide conferences, key meetings, and planning forums

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Senior Manager, Sales Operations & Enablement

We are looking for an exceptional Senior Manager, Sales Operations & Enablement ...

Location

United Kingdom , Brighton

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

5+ years of progressive experience in a strategic Sales Operations and/or Sales Enablement role, preferably within a high-growth or high-performance sales environment
Demonstrated expertise in HubSpot and a strong familiarity with the modern sales tech landscape
A proven track record of managing and leading complex, multi-stakeholder projects simultaneously
Exceptional strategic thinking, analytical skills, and superior communication capabilities
A self-starter who is adept at managing change and influencing outcomes across various teams without direct reporting lines

Job Responsibility

Strategy & Definition: Drive and define the overarching sales enablement strategy, ensuring alignment with global sales objectives and overall business goals
Cross-Functional Influence: Work deeply with senior leaders in Sales, Marketing, Product, People and Growth to ensure processes, content, and strategies are fully aligned and optimised end-to-end
Change Management: Act as a critical agent of change, managing complex, high-impact projects from ideation to successful completion across multiple, often competing, stakeholder groups
Managing a small team of two who will be instrumental in helping you achieve the above
Technology Management: Expertly evaluate, select, implement, and maintain the entire sales technology stack (including HubSpot, Jira, Looker etc)
ROI Analysis: Serve as the subject matter expert on all system functionality and integrations, constantly analysing usage metrics and measuring the ROI of all technology investments
Data & Insights: Conduct deep, data-driven analysis to identify critical knowledge, skill, or process gaps. Translate complex findings into actionable insights and strategic recommendations for senior leadership
Content Lifecycle: Oversee the entire sales content lifecycle, from defining content needs to creating customised assets and measuring their effectiveness at each buyer stage
Training Design: Design and deliver advanced, modern training and coaching programmes focused on high-value topics (e.g., value-based selling, advanced objection handling, competitive positioning)
Manager Coaching: Directly coach and enable sales managers on how to effectively coach and develop their own teams, ensuring skills and knowledge transfer is leveraged across the organisation

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Global Communication Manager

We are seeking an experienced Global Communication Manager to lead our communica...

Location

Switzerland , Genève

Salary:

Not provided

Teoxane

Expiration Date

Until further notice

Requirements

Master’s degree in Communications, Public Relations, Marketing, or a related field
+10 years of experience in global communication, medical devices or pharmaceutical sector with a focus on internal and external communications and thought leadership
Demonstrated ability to advise senior leaders on strategic messaging and executive visibility
Excellent writing and verbal communication skills across internal and external channels
Strong expertise in shaping brand reputation and managing stakeholder engagement
Successful track record in leading internal communication programs that drive employee engagement
Experienced in developing and executing crisis communication strategies
Skilled in training and supporting local teams to ensure global consistency
Good proficiency with media monitoring tools (e.g., ARGUS, Brandwatch, Cision) for insights and reporting
Effective collaborator across global, multicultural teams and functions

Job Responsibility

Serve as the trusted communications advisor to the leaders, providing ongoing counsel and support for written and verbal communications
Develop presentation materials and expand the executives’ external presences through thought leadership activities
Collaborate closing with CHRP to keep employees informed and engaged through effective communication channels and strategies
Lead and execute strategic internal communications programs, including quarterly town hall meetings and regular updates
Manage the internal communications calendar and create engaging content for various channels
Manage corporate messaging, brand perception, and stakeholder relations to enhance the company's reputation and visibility
Partner with communication and PR colleagues to support executive visibility & campaigns efforts, including conferences, events, media relations and social platforms
Be the point person for media monitoring, coordinating with agency partners, maintaining media coverage tracker and managing media relations inbox
Develop and oversee the creation of high-quality content for various communication platforms, including newsletters, press releases, social media and the company website
Collaborate with the Social Media & Influence function, ensuring alignment with global communication strategy and consistency across platforms and influencer activations

Senior Manager, International Integrated Marketing

Articulate is looking for a Senior Manager, International Integrated Marketing t...

Location

United States

Salary:

129900.00 - 172144.00 USD / Year

Articulate

Expiration Date

Until further notice

Requirements

8-12 years of relevant experience in international B2B SaaS marketing
At least 2 years managing people
Located in US (required)
Multilingual proficiency strongly preferred (English, Spanish required
Portuguese highly valuable
German, Swedish, or Italian a plus)
Experience working with global teams across various time zones and languages, including the occasional off-hours meetings
Experience working with international markets, including familiarity with LATAM, APAC, and EMEA market dynamics
Demonstrated experience building and leading high-performing marketing teams
Proven ability to create scalable campaign infrastructure and frameworks that drive revenue growth

Job Responsibility

Team Leadership & Development: Manage, mentor, and develop two Associate Managers focused on LATAM and APAC campaigns
Expand and scale the team over time
Build a strong, collaborative team culture
Provide coaching on campaign strategy, execution, and measurement
International Growth Strategy: Define and lead the international integrated marketing strategy
Oversee expansion efforts into high-growth LATAM and APAC markets
Identify new market opportunities and design tailored campaign strategies
Campaign Infrastructure & Execution: Establish structured processes for campaign development, execution, and reporting across regions
Oversee development of co-branded, full-funnel campaigns with reseller partners
Support optimization of partner-led events and digital campaigns

What we offer

Bonus-eligible
Robust suite of benefits

Fulltime

Senior Field Marketing Manager, North America

As a Senior Field Marketing Manager, you will be our first Field Marketing hire ...

Location

United States

Salary:

Not provided

Stravito

Expiration Date

Until further notice

Requirements

7+ years of B2B SaaS Field Marketing experience, with a proven track record of driving pipeline growth within North America, ideally enterprise focused
Strong knowledge of the regional nuances, adept at tailoring campaigns and events to local cultures and business environments
Proven ability to build and foster industry communities through events and localized marketing strategies
Extensive experience executing large-scale, high-impact events for enterprise audiences
Successful collaboration with Sales, Account Management, and Global Marketing teams, and other cross functional teams in high-growth environments
Strong analytical skills, using data to optimize campaigns and measure ROI
Excellent communication skills, able to deliver compelling presentations and reports
Experience managing marketing budgets to maximize ROI

Job Responsibility

Develop and execute field marketing strategies to drive new business and customer growth
Adapt global marketing programs to fit regional needs and ensure local impact
Align closely with Sales, Account Management, and Global Marketing teams to create and execute inbound and outbound programs meet pipeline and revenue goals
Lead regional events such as industry conferences, webinars, and roundtables to engage key decision-makers, build brand awareness, and drive pipeline growth
Create community-focused events to build connections with prospects and customers
Ensure event alignment with sales goals, target audiences, and regional needs while managing budgets and timelines
Work closely with Sales and Account Management to align marketing with regional go-to-market strategies
Collaborate with Product Marketing and Brand Marketing to localize content and messaging
Manage vendor and agency relationships to ensure efficient execution of field programs
Use data insights to optimize campaigns, events, and community engagement for improved conversion and ROI

What we offer

Remote-first and globally spread team
Company events a couple of times each year
Fun, collaborative environment
Zero micro-management
Encouraged to cultivate your own processes
Giving and receiving feedback for improvement
Competitive compensation package
Possibility of working with cutting-edge technology in our industry (such as GenAI)
Part of simplifying the professional lives of many

Fulltime

Senior Learning Experience Designer

As a Senior Learning Experience Designer, you will be a part of the Service Exce...

Location

United States , Denver

Salary:

82000.00 - 102000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of instructional design experience with a focus on global training initiatives
Expertise in instructional technologies and Learning Management Systems
Experience with complex content and multiple delivery modalities: classroom, online, blended, self-paced
Strong skills in multimedia design (video, micro-learning, job aids, responsive design, gamification, simulations) hands-on or through managing vendors
Ability to lead cross-functional stakeholders and own programs end-to-end from needs analysis to impact measurement
Thrives in a fast-paced, changing environment
self-motivated and able to work independently
Willingness to travel as needed

Job Responsibility

Lead the design and delivery of global training programs, partnering with SMEs, product managers, and stakeholders to ensure effective implementation and continuous feedback loops
Develop and implement onboarding and training frameworks that work across diverse regions and cultures, balancing classroom, digital, blended, and self-paced approaches
Collaborate with global stakeholders to ensure effective design and programmatic implementation of learning solutions that address workforce needs across different cultures and regions
Conduct a comprehensive global needs analysis and translate insights into instructional strategies that scale across regions and BPO sites
Create, manage, and continuously iterate on global learning content for SaaS product support and BPO teams, ensuring effective and standardized ramp timelines across all locations
Build processes for rapid iteration and continuous improvement in a fast-paced environment, setting standards for program quality and measurement

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks like lunch four times a week, a commuter stipend, snacks, and beverages

Fulltime

Senior Manager, Global Insights & Content

Kantar

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Location:United Kingdom , London

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Job Description:

Job Responsibility:

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Additional Information:

Job Posted:March 13, 2026

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