Senior Manager, Forward-Deployed Data Science

The Research, Analytics & Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. We’re now expanding our forward-deployed motion to meet growing demand from our most strategic customers. As a Senior Manager, Forward-Deployed Data Science, you’ll lead a team of Forward Deployed Data Scientists who focus on high-impact technical engagements that shape how customers adopt, deploy, and scale Fin. You will act as a strategic partner to customer executives, GTM leadership, and product teams. This is a high-ownership role for someone who thrives in ambiguous environments, is energized by solving complex, real-world problems with data, and is motivated by seeing their work translate into both customer impact and product evolution. This role operates as a player-coach - leading strategic engagements firsthand while developing the team’s capabilities and patterns for success.