Senior Manager for CX Product - Customer Analytics Job at CVS Health (New York)

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Vice President of Product

We are seeking a Vice President of Product to lead the Product and Design organi...

Location

United States

Salary:

275000.00 - 300000.00 USD / Year

Spectra Infosystems Inc

Expiration Date

Until further notice

Requirements

10+ years of product management experience
At least 5 years in a senior leadership role at a SaaS/DaaS company
Prior experience in Data Sales and DaaS business model
Proven track record of scaling B2B SaaS products across multiple segments (SMB, mid-market, enterprise)
Substantial technical depth to engage meaningfully with engineering and data science teams
Experience with PLG (Product-Led Growth), subscription/usage pricing models, and customer success alignment
Exceptional analytical and strategic thinking skills, with comfort using data to drive decisions
Deep understanding of where and how AI adds value as a product differentiator
Deep, practical experience with APIs and data integrations

Job Responsibility

Execute on Crunchbase’s current product roadmap while applying disciplined analysis to refine and extend it over time
Partner with the CEO, CTO, and executive team to shape overall business and product strategy
Drive customer-centric product development, ensuring features deliver measurable business impact
Establish and champion product metrics, OKRs, and KPIs to track success and inform prioritization
Oversee the full product lifecycle from ideation to launch to iteration, ensuring excellence at every stage
Build strong cross-functional partnerships with engineering, sales, marketing, and customer success
Translate market sentiment into product deliverables
Build connective tissue between GTM teams (CS, CX, BD, Sales) and the build teams- engineering and product
Building quick wins for prospects and longer-term, strategically aligned roadmaps that can be evangelized to customers
Stay ahead of market, SaaS, and AI trends to keep offerings differentiated and competitive

What we offer

Remote-first flexibility
Comprehensive health benefits for you and your family, including medical, dental, and vision coverage (PPO, HDHP, and HMO options)
Continuous learning support through generous reimbursement for professional development and skills growth
401(k) and Roth plans with an annual financial adviser check-in
Wellness resources — including a monthly stipend to support physical and mental health
Work-from-home enablement — internet stipend and home office setup allowance
Charitable giving match through Town Hall awards and community impact initiatives
Competitive compensation and equity
Generous PTO policies

Fulltime

Senior Consultant

We are seeking dynamic Senior Consultants within frog’s Customer Experience (CX)...

Location

United States , New York

Salary:

120000.00 - 150000.00 USD / Year

frog

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in two or more of the following areas: Strategy consulting: designing growth strategies, go-to-market plays, and business transformation programs
Marketing, sales, or service strategy & activation: Experience either in agency or in-house defining marketing campaigns/strategies, customer segmentations, sales growth strategies, contact/service center expertise, or similar to help a brand reach and deliver their customer experience in the right channel, at the right time, and with the right message
Transformation & operating model strategy: Experience creating and/or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models, and considering the people/process/technology impacts of market changes on organizations
Innovation & design strategy: Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models
Commercial/financial modeling: Proficiency in business case development and revenue modeling
Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients
Experience in working on solutions for Financial Services, or Consumer Products would be highly advantageous
Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills
fluent in English
Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude

Job Responsibility

Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
Contribute to business development efforts through research, proposal development, and strategic recommendations

What we offer

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Fulltime

Customer Experience Solution Area Lead

The Customer Experience Solution Area Lead (Security) is a senior individual con...

Location

United States , Multiple Locations

Salary:

116900.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
OR equivalent experience

Job Responsibility

Engage with senior leaders across MCAPS, Engineering and Marketing
Deliver strategic Customer Experience (CX) insights & analysis anchored on the customer product experience via listening system aggregation across the 4 voices (customer, partner, market, employee)
In partnership with leaders across Microsoft, prioritize a set of “fewer and deeper” CX business priorities to drive critical business value & differentiation
Drive operational & business excellence to prevent, mitigate & unblock CX issues

Fulltime

Senior Product Manager

At Wave, we help small businesses to thrive so the heart of our communities beat...

Location

Canada , Toronto

Salary:

137000.00 - 154000.00 USD / Year

Wave

Expiration Date

Until further notice

Requirements

5+ years of working experience in product management
Minimum of 3 years in the financial services industry
Familiarity of financial products onboarding experiences including KYC, KYB and risk and fraud mitigation practices
Experience leading product teams and taking new products from ideation to launch to scale in a Fintech environment
Proven ability to prioritize and make hard decisions in a fast-paced environment, while actively identifying and mitigating issues that have an impact on successful completion of goals
Excellent communication and presentation skills with the integrity and confidence to liaise with executives and senior management
Experience in and enjoy product management from conception to launch and growth
Well-versed in customer and market research and can methodically go about understanding the needs of customers, the trends in the market, as well as the depth and breadth of competitors’ products
Experience leading and building software products from concept to launch and growth
Strong stakeholder management and leadership skills

Job Responsibility

Own the end-to-end product vision and multi-year strategy for Payroll, aligning it to Wave’s broader Embedded Services roadmap
Identify and size new product opportunities: leveraging customer research, regulatory insights, and competitive analysis
Lead cross-functional teams to build platform capabilities that simplify onboarding, enhance compliance, improve reliability, and scale Payroll sustainably
Translate strategy into clear roadmaps, requirements, and measurable outcomes that accelerate product performance and revenue growth
Drive disciplined execution—balancing experimentation, technical debt, and delivery velocity
Partner with CX, Operations, Risk, Compliance, Finance, and Engineering to ensure alignment on processes, risk tolerances, regulatory expectations, and customer goals
Build strong business cases and communicate tradeoffs across executive and senior leadership stakeholders
Influence the broader product ecosystem by collaborating with other PMs on payments, onboarding, risk, and customer experience flows that intersect Payroll
Use analytics, qualitative insights, and operational data to guide prioritization and evaluate success
Proactively identify friction points, investigate performance risks, and design scalable mechanisms to improve user experience and operational efficiency

What we offer

Bonus Structure
Employer-paid Benefits Plan
Health & Wellness Flex Account
Professional Development Account
Wellness Days
Holiday Shutdown
Wave Days (extra vacation days in the summer)
Get A-Wave Program (work from anywhere in the world up to 90 days)

Fulltime

Senior Adoption Programs Manager

The Senior Adoption Programs Manager owns Ironclad’s adoption strategy across li...

Location

United States , San Francisco; New York City; Chicago

Salary:

130000.00 - 150000.00 USD / Year

Ironclad

Expiration Date

Until further notice

Requirements

5–7+ years of experience in Customer Success, Scaled Programs, Customer Insights, Product Operations, or similar roles in SaaS
Strong analytical instincts and comfort synthesizing product telemetry, customer behavior data, and KPI frameworks
Proven ability to design, launch, and optimize lifecycle programs at scale
Exceptional communication and storytelling skills - able to influence across Product, GTM, and Customer Outcomes
Experience writing customer-facing content (playbooks, emails, guides) with clarity and action-orientation
Ability to lead complex cross-functional initiatives with consistency, structure, and accountability

Job Responsibility

Drive Adoption Intelligence & KPI Visibility
Own Automated Customer Journeys & Scaled Playbooks
Lead Adoption Scoring Programs (Adoption Health, Renewal Outcome, Implementation Score)
Lead CO Release Readiness for High-Impact Features
Measure the Impact of Scaled CX Programs
Support Adoption Strategy for Emerging Products
Partner on Self-Service & In-Product Enablement Initiatives

What we offer

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events
Offers Equity

Fulltime

Customer Data Analytics Managing Consultant

Join our frog data team and help shape the future of data and AI consulting. We ...

Location

United Kingdom , London

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Skilled manager with experience working in a consultancy or agency environment, supporting clients through guiding them on how to address their challenges using data, analytics and AI
CX Data Expertise – A subject matter expert in one (or more) of the following areas: data driven marketing, marketing/media measurement, customer/ consumer research, digital journey optimisation, personalisation, MarTech, CRM / loyalty analytics, CDPs and AI applications within CX
Data Visualisation Experience - Utilise visualisation tools such as Power BI or Tableau to present data insights effectively
Strong Delivery Leadership - Experience leading cross-functional teams to understand business challenges and create valuable products and/or solutions such as insight solutions (inc. BI reporting suites), MarTech / data driven CX solutions or ML/AL solutions (inc, predictive, forecasting, classification and deep learning models)
Project Management Excellence - Proven project management experience, including planning, execution, and successful delivery of Analytics and AI/ML POCs, MVPs and production-grade solutions
Commercial Acumen - Commercial experience including responding to RFP/RFIs, drafting SOWs, costing up engagements and client negotiation. Experience building strong relationships with senior client stakeholders to identify and execute against new sales opportunities
People Manager - People management skills, including mentoring, guiding, and developing team members
Excellent Communicator – Strong written communication, presentation and data driven storytelling skills, with the ability to communicate complex ideas clearly to senior client stakeholders
Innovative Mind - A strong interest and experience with the latest advancements in data, AI, machine learning, and data science space

What we offer

flexible working arrangements
positive work-life balance
mental health support via trained ‘Mental Health Champions’
access to wellbeing apps such as Thrive and Peppy
flexible benefits options
variable element dependent on grade and on company and personal performance

Fulltime

Vice President of Customer Support and Integrations

As Vice President of Customer Support and Integrations at PPRO, a global local p...

Location

United Kingdom , London

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Executive Customer Success Leadership: A proven track record of leading, building, and scaling high-performing Customer Support and/or integrations organisations within a complex, global B2B environment, preferably within SaaS or FinTech
Operational Excellence & Process Transformation: Extensive experience in identifying systemic operational inefficiencies, designing, and successfully implementing large-scale process optimisation and automation initiatives that significantly improve customer experience and business outcomes
Strategic Acumen & Execution: Demonstrated ability to translate overarching business strategy into actionable customer success initiatives, driving their execution with a focus on measurable results and long-term impact
Payments Industry Acumen: A strong understanding of financial services or payment industry dynamics, particularly related to complex B2B customer journeys, including onboarding, KYC, and lifecycle management
Exceptional Executive Stakeholder Management: Proven ability to influence, negotiate, and build consensus with senior leadership and diverse cross-functional teams (e.g., Product, Engineering, Legal, Compliance, Sales, Marketing) to achieve shared customer and business objectives
Analytical & Data-Driven Decision Making: Highly adept at leveraging data to define strategic KPIs, identify trends, forecast outcomes, and make informed decisions that drive customer success and operational efficiency
Empathetic & Inspirational Leader: A natural ability to inspire, motivate, and develop teams, fostering an environment of psychological safety, high performance, and continuous learning
Global Communication & Influence: Superior communication, presentation, and negotiation skills, capable of effectively engaging with global stakeholders at all levels and simplifying complex concepts
Bias for Action & Adaptability: A proactive approach to challenging the status quo, taking calculated risks, making decisive actions with imperfect information, and iterating quickly in a fast-paced, evolving landscape

Job Responsibility

Strategic Leadership & Team Development:Build, mentor, and lead a high-performing, globally distributed customer-facing organisation across Commercial Support, Technical Account Management, and Solutions Engineering. You will define the structure, roles, and career paths for teams of 20+ professionals across Europe, LATAM, APAC, and the US, ensuring scalability, accountability, and continuous improvement
You will set clear OKRs and performance standards, foster a culture of ownership and deep collaboration, and ensure the teams act as proactive, embedded strategic partners to both customers and internal stakeholders
You will shape the long-term strategy for global support and customer integrations, driving a transformation agenda focused on automation, AI-enabled workflows, and data-driven decision-making, while partnering closely with cross-functional teams to ensure customers succeed with PPRO
Elevate Customer Support & Operational Efficiency: Define and oversee the strategic vision for a seamless, efficient, and commercially aligned customer/ prospect integration journey
Drive significant operational efficiencies and automation across all onboarding and support processes to enhance scalability and reduce manual effort
Champion End-to-End Customer Lifecycle Management: Develop and implement a comprehensive strategy for ongoing customer engagement, ensuring a consistent and proactive experience across merchant applications, Local Payment Method activations, and product/technical documentation
Oversee the continuous improvement of customer-facing tools (e.g., Welcome Portal) for recurring tasks, reporting, and self-service
Establish robust governance models, clear ownership, and efficient escalation paths for all customer interactions
Create & Scale the Customer Success Framework: Design, implement, and continuously refine a consistent, transparent, and scalable Customer Support playbook, including best practices, processes, and tools
Define and champion Service Level Agreements (SLAs) and comprehensive Customer Experience (CX) metrics across the entire customer journey

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth
leadership cafés, on-the-job training
Insurance - medical insurance (BUPA health care plan)
a 5% matching pension plan through Now Pensions
Enhance Family Leave
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Fulltime

Senior Manager for CX Product - Customer Analytics

CVS Health

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 15, 2026

Expiration:
May 31, 2026

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