Senior Manager, Fintech Fraud Operations Job at Delivery Hero (Berlin)

Senior Manager, Fraud Risk

As the Senior Manager, Fraud Risk, you will serve as a subject matter expert in ...

Location

United Kingdom , London

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

8+ years of fraud risk management experience within the financial sector (Fintech, Banking, or Payments preferred)
Proven experience in developing and implementing fraud policies and risk controls
Deep knowledge of industry-relevant ID&V methods, KYC processes and Transaction Fraud monitoring tools
Solid understanding of global regulatory environments related to fraud and AML
Strong experience in managing fraud incident reporting and data analysis
Excellent communication skills, with the ability to present complex risk findings to stakeholders
Strong ability to work cross-functionally and contribute collaboratively to achieve ambitious goals

Job Responsibility

Own, develop and maintain Airwallex’s fraud risk framework, including ongoing review and monitoring against the approved board risk appetite for fraud
Develop, implement, and maintain organizational fraud policies, ensuring these are fit-for-purpose for the scope of Airwallex’s customer portfolio and product suite
Ensure the fraud incident reporting process is managed and maintained across all regions
Ensure timely reporting of fraud incidents to management and in compliance with global regulations
Continuously evaluate and enhance fraud prevention measures, ensuring that policies align with industry best practices and regulatory requirements
Oversee controls, procedures, and processes implemented by the 1st Line of Defense for transactional and account-related fraud
Lead risk assessments where necessary into emerging fraud risks
Work closely with cross-functional teams to assess and address new fraud risks, and implement proactive strategies to mitigate these risks
Work closely with the product, operations, legal and compliance teams to ensure that fraud risk management practices, product launches and business initiatives are aligned with the fraud risk appetite and meet regulatory requirements

Fulltime

Senior Manager, Fraud Risk

As the Senior Manager, Fraud Risk, you will serve as a subject matter expert in ...

Location

United States , San Francisco

Salary:

132000.00 - 215000.00 USD / Year

Airwallex

Expiration Date

Until further notice

Requirements

8+ years of fraud risk management experience within the financial sector (Fintech, Banking, or Payments preferred)
Proven experience in developing and implementing fraud policies and risk controls
Deep knowledge of industry-relevant ID&V methods, KYC processes and Transaction Fraud monitoring tools
Solid understanding of global regulatory environments related to fraud and AML
Strong experience in managing fraud incident reporting and data analysis
Excellent communication skills, with the ability to present complex risk findings to stakeholders
Strong ability to work cross-functionally and contribute collaboratively to achieve ambitious goals

Job Responsibility

Own, develop and maintain Airwallex’s fraud risk framework, including ongoing review and monitoring against the approved board risk appetite for fraud
Develop, implement, and maintain organizational fraud policies, ensuring these are fit-for-purpose for the scope of Airwallex’s customer portfolio and product suite
Ensure the fraud incident reporting process is managed and maintained across all regions
Ensure timely reporting of fraud incidents to management and in compliance with global regulations
Continuously evaluate and enhance fraud prevention measures, ensuring that policies align with industry best practices and regulatory requirements
Oversee controls, procedures, and processes implemented by the 1st Line of Defense for transactional and account-related fraud
Lead risk assessments where necessary into emerging fraud risks
Work closely with cross-functional teams to assess and address new fraud risks, and implement proactive strategies to mitigate these risks
Work closely with the product, operations, legal and compliance teams to ensure that fraud risk management practices, product launches and business initiatives are aligned with the fraud risk appetite and meet regulatory requirements

What we offer

Offers Equity
Offers Bonus
medical, dental, and vision insurance
a 401(k) plan
short-term and long-term disability
basic life insurance
well-being benefits
20 paid days of vacation
12 paid days of company holidays in a calendar year

Fulltime

Senior Operations Manager, Payroll Solutions

The Senior Operations Manager will be responsible for leading and executing the ...

Location

Salary:

Not provided

Deel

Expiration Date

Until further notice

Requirements

8+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus)
Demonstrated ability to manage and mentor small to mid-sized teams
Strong problem-solving skills and attention to detail with a solutions-oriented mindset
KPI-driven, with experience tracking and improving performance metrics
Exposure to process automation and operational tooling
Background in FinTech, consulting, banking, or fast-paced start-ups preferred
Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus)
Collaborative team player with high energy and a bias for action

Job Responsibility

Manage day-to-day operational workflows and identify areas for efficiency improvements
Support automation initiatives to reduce manual processes and improve accuracy and speed
Partner with cross-functional teams to streamline tools and processes for both internal teams and customers
Ensure adherence to operational controls, compliance requirements, and risk management practices
Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards
Monitor operational performance metrics and escalate risks or gaps to leadership
Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling
Expand and improve self-service options to reduce dependency on manual support
Implement regular feedback loops to capture insights and inform continuous improvement
Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders

What we offer

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Fulltime

Senior Manager, Fraud Risk

As the Senior Manager, Fraud Risk, you will serve as a subject matter expert in ...

Location

Netherlands , Amsterdam

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

8+ years of fraud risk management experience within the financial sector (Fintech, Banking, or Payments preferred)
Proven experience in developing and implementing fraud policies and risk controls
Deep knowledge of industry-relevant ID&V methods, KYC processes and Transaction Fraud monitoring tools
Solid understanding of global regulatory environments related to fraud and AML
Strong experience in managing fraud incident reporting and data analysis
Excellent communication skills, with the ability to present complex risk findings to stakeholders
Strong ability to work cross-functionally and contribute collaboratively to achieve ambitious goals

Job Responsibility

Own, develop and maintain Airwallex’s fraud risk framework, including ongoing review and monitoring against the approved board risk appetite for fraud
Develop, implement, and maintain organizational fraud policies, ensuring these are fit-for-purpose for the scope of Airwallex’s customer portfolio and product suite
Ensure the fraud incident reporting process is managed and maintained across all regions
Ensure timely reporting of fraud incidents to management and in compliance with global regulations
Continuously evaluate and enhance fraud prevention measures, ensuring that policies align with industry best practices and regulatory requirements
Oversee controls, procedures, and processes implemented by the 1st Line of Defense for transactional and account-related fraud
Lead risk assessments where necessary into emerging fraud risks
Work closely with cross-functional teams to assess and address new fraud risks, and implement proactive strategies to mitigate these risks
Work closely with the product, operations, legal and compliance teams to ensure that fraud risk management practices, product launches and business initiatives are aligned with the fraud risk appetite and meet regulatory requirements

Fulltime

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...

Location

Ireland; United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, risk, or global operations, including people leadership experience
Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models, processes, and automation
Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication

Job Responsibility

Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
Mitigate loss of revenue through developing a scalable risk operations function
Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
Track and report measurable improvements
Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

Senior Manager, Risk Operations Strategy

As Senior Manager, Risk Operation Strategy, you will play a pivotal role in shap...

Location

Singapore , Singapore

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Strong risk domain knowledge (e.g., fraud, credit, financial crime, operational risk)
Adequate product knowledge in payments, issuing, or lending
Strong data analytics skills, such as experience with SQL, Python, Databricks, or BI tools. Experience with using analysis tools to identify abnormal patterns
Strong consulting skills, including problem solving and project management
Proven ability to work collaboratively across functions and cultures
Excellent written and verbal communication skills

Job Responsibility

Find anomalies not detected by existing alerts or models through large-scale data analysis, and drive the enhancement of risk controls
Lead proactive risk assessments across risk types and products to identify critical control gaps and drive end-to-end closure plans
Manage and deliver complex, cross-functional risk projects, ensuring alignment and execution with key stakeholders
Develop and implement strategies to uplift operational efficiency, leveraging AI and automation
Prepare and present divisional performance updates, project progress, and risk insights to senior leadership
Handle special projects and deep dives on emerging risk issues, providing actionable recommendations to leadership

Fulltime

Senior Fraud MIS and Analytics Analyst for Commercial Cards

The Senior Fraud Analytics Analyst is responsible for overseeing day-to-day frau...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Data Science, Statistics, Finance, Computer Science, or a related field
2-4 years of experience in fraud analytics, fraud risk operations, or MIS reporting or similar within banking, fintech, or payment services
Willing to work in shifting schedule, 24/7 with possible weekends and holidays
Strong experience in fraud analytics or fraud risk management
Ability to review, validate, and interpret complex analytical outputs
Strong hands-on skills in SQL, Excel, and at least one analytics or scripting tool (e.g., Python, R, SAS)
Familiarity with BI tools such as Tableau, Power BI, or similar is preferred
Experience with fraud detection platforms or rule engines

Job Responsibility

Review and validate analytical outputs to ensure quality, consistency, and accuracy
Support identification of fraud trends, patterns, and anomalies through data analysis
Provide guidance on analytical approaches and methodologies
Actively contribute to analytical activities where required, ensuring continuity and operational resilience
Support team members in handling complex or high-risk scenarios
Provide subject matter expertise across fraud analytics processes
Ensure adherence to established processes, policies, and control frameworks
Monitor outputs for potential risks or inconsistencies and initiate corrective actions
Support audit and compliance activities through accurate documentation and validation
Support shift-based coverage ensuring continuity of operations across defined business hours

Fulltime

Technical Operations Manager

We are hiring a Technical Operations Manager to strengthen operational execution...

Location

Poland

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

5+ years of experience in operations, service management, technical program management, payments operations, risk operations, or a similar cross-functional role in fintech, payments, e-commerce, marketplaces, or another regulated environment
Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work
Proven ability to operate effectively with a global-first mindset
Demonstrated experience driving process redesign, operational improvement and system or workflow changes in partnership with technical and business teams
Experience translating operational problems into structured requirements, user stories, process maps, playbooks or change actions that can be implemented and tracked
Demonstrated experience coordinating incidents, escalations, dependencies or service issues across technical and business teams
Experience working with outsourced providers or vendors, including SLA monitoring, service reviews and follow-up of remediation actions
Strong operational and analytical mindset, with experience using data to prioritise issues, measure outcomes and improve performance
Excellent written and verbal communication skills, with the ability to translate complex issues for technical and non-technical stakeholders, including senior management
Comfort working alongside Financial Crime SMEs in KYC/KYB onboarding and AML/CFT transaction monitoring, with sufficient understanding of regulated operational controls to coordinate effectively across those areas

Job Responsibility

Process improvement, systems enhancement and change delivery
Identify operational pain points, control gaps and recurring failure points across onboarding, payment flows, AML/CFT operations and support workflows
Translate issues into practical process redesign, tooling changes, workflow enhancements and clear business or operational requirements
Partner with Product, Engineering, FinCrime and business teams to shape, prioritise and implement process changes and targeted system feature enhancements
Define success measures and track whether changes deliver measurable improvements in efficiency, control robustness, service quality and scalability
Operational incident management and service continuity
Act as the first point of coordination for operational issues, service disruptions and cross-workstream queries
Triage incidents, assign owners, track actions, and ensure timely escalation, stakeholder communication and closure
Coordinate root cause analysis, post-incident actions and preventive improvements, ensuring lessons learned feed into longer-term fixes
Maintain operational runbooks, issue logs, decision logs and escalation paths

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

Fulltime

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Senior Manager, Fintech Fraud Operations

Job Description

Job Responsibility

Requirements

What we offer

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