Senior Manager, Field Process

Build and grow customer relationships. Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions. Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders. Understand and build long-term innovative global technology systems that enable enhanced customer relationships. Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. Drive continuous improvement of the customer experience through team, process and support tool development. Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience. Drive projects across multiple customer sites that secure business and build trust in our capabilities. Coordinate management reviews and alignment. Be able of holding commercial discussions if necessary. Other duties as and when assigned.