Senior Manager, Field Operations Job at Brightspeed (Kernersville)

Job Description

Brightspeed is looking for an experienced Senior Manager, Field Operations to join our team! The Senior Manager, Field Operations is accountable for leading all installation and repair efforts to residential customers as well as all enterprise business products and services, as well as network maintenance and repair to the core and local network. Role will be the regional POC for large events such as outages, marketing, and local knowledge for engineering project. Strong leadership and collaboration skills are required as this position is responsible for the results from multiple organizations in both direct and indirect reporting structures. This position is also actively involved in community and organizations that help strengthen communities and the Brightspeed brand.

Job Responsibility

Managing a local field force of about 100 technicians and 6 supervisors, responsible for internet and telephony service provisioning and network maintenance, ensuring quality, efficiency, and safety
Reporting to the Director of Operations and working independently on day-to-day operations
Managing the Area Supervisors who are responsible for the continuous operations of installation and repair of outside plant activities
Primary Field Operations POC in all union negotiations, acting in partnership with corporate labor teams to negotiate new contracts, enabling the best financial and long term interest of the company
Motivating all employees to give the absolute best service at the lowest cost while keeping up with modern technology and determining the best long-term solution for the Company while staying within the budget
Arranging for adequate personnel training while maintaining an effective installation and maintenance schedule
Managing multiple activities in a rapidly changing technological environment, at the same time, maintaining. positive relationships with customers, community organizations, service groups and government entities. Must work within the framework of the overall operation by blending department responsibilities into an efficient, effective result
Selecting competent staff in accordance with legal, corporate and department hiring guidelines.
Developing an effective staff by motivating, training, performance managing and evaluating employees
Contributing to the Company's financial objectives through efficient administration of sales marketing programs within the district and providing input to sales on new products for service area
Ensuring that customer service by all employees within the district is conducted in an exemplary manner by seeing that maintenance and installation of telecommunications equipment is in accordance with Company standards and objectives
Directing implementation of new procedures or modifications to existing procedures to reflect changes in regulation, service provision, technical standards, consolidation, etc. by ensuring that all work groups or affected customers are notified in an appropriate and timely manner
Contributing to the development of the annual capital plan by working closely with the Engineering Department to ensure District needs are being addressed
Partners internally with network build teams (engineering), network management (NOC), and other departments for bilateral support and alignment in delivering the best possible customer experience
Implementing and monitoring the Corporate Safety Program within the District
Performing special projects and other duties as assigned
Performing outage management with a sense of ownership, urgency, focus, and applying learnings to improve process/mitigate customer impacted durations
Conducting recurring results analysis, develop action plans, and drive initiatives to improve and maintain excellent performance metrics

Requirements

Bachelor’s degree or equivalent education and experience
Typically, 5-7 years related experience
2+ years previous manager level leadership experience preferred
Ability to pro-actively seek new opportunities to increase operational efficiency
Proven strong oral and written communication skills
Ability to successfully deliver presentations to executive level
Demonstrated ability to self-manage and self-motivate without oversight to achieve results
Deadline driven with strong organizational, time management and analytical skills
Ability to analyze and manage financial data and capital and expense budgets
Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions
A desire to work in a fast-paced, results driven organization
Ability to understand strategic and tactical priorities with capability of explaining at all levels, the vision and why decisions are being made and how we contribute to the overall success of the business
Ability to prepare presentations and clearly articulate the position being taken in the presentations
Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role
Demonstrated ability to develop and execute short- and long-term objectives in a team environment
Ability to lead and operate in a represented environment, understanding, interpreting, and influencing contract language and executing on labor relation agreements
Valid driver's license
Strong conflict resolution skills
Strong level of skillset with data analysis including spreadsheet management of raw data conversions, pivot tables and other analytical toolsets
Excellent interpersonal and relationship building skills that allow you to meet results working with other departments, internal and external customers

What we offer

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Host of voluntary benefits

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