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The ‘Senior Manager, AMER Acquisition - Experiences’, drives and is accountable for the AMER Experiences Acquisition team’s success. Your team is responsible for the acquisition of experiences in their assigned cities through research, proactive sourcing & compelling pitching. You will track & hold your team accountable for stretch goals that demand a creative and resourceful approach, encouraging the exploration of different avenues to grow the Experiences business in your region. You and your team are responsible for finding & developing high-quality, in-demand experiences and sourcing expert individuals, content creators & local business / brands as hosts. You will balance the cross-functional needs of our design, business, legal and leadership teams – as you move your team’s experiences through the acquisition funnel. You will support streamlining lead generation, acquisition & account management processes – optimizing your region’s portfolio of hosts & listings and driving the growth & sustainability of your region’s Experiences business. You will clear a path for your team to sprint to achieving their quarterly & annual objectives and KPIs – addressing blockers, rewarding wins and reporting out on your region’s output to VP+ level leadership. This role reports into the Dir. Supply Acquisition - Experiences.
Job Responsibility:
Represent your region & team – Consistently track, develop & present your region’s wins, worries and blockers to cross-functional stakeholders & leadership, with a strong POV
Proactively lead the solution for any blockers for cross-functional teams to consider
Triage & represent team & host needs to achieve quarterly & annual objectives & KPIs
Industry Awareness, Trend-Spotting & Sourcing – Stay updated on industry trends, proactively spot emerging opportunities, and creatively source both existing and new experiences by building and contributing to region-specific leads lists
Find & source ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision
Sales & Acquisition Leadership – Arm, motivate & enable the regional teams to acquire Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing experiences, managing leads through internal funnels and tools and tracking output
Have depth of knowledge, full accountability & ownership over your region’s portfolio
Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region
Arm, motivate & enable the team to orient hosts through their first 6-12 months on-platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g. pricing, run-of-show)
Be accountable for regional optimization & retention KPIs
Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross-functional leads
Size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve
Tracking & Reporting – Develop data & tracking systems for your region
Ensure 100% accurate data hygiene across all tooling and leadership updates
Report out on both positive & negative performance trends, with a solution-oriented mindset
Ensure that the team stays up-to-date on best-practices, tooling updates & team trainings
Quality & Alignment to Brand Vision – Ensure that your region’s sourced supply meets the quality bar to deliver against the Experiences vision
Align your region’s leads with taste and quality measures set forth by cross-functional stakeholders
Requirements:
15+ years of overseeing talent partnerships, sales / acquisition, account management or similar experience in high-growth environments
Bachelor's degree or equivalent experience in related fields
Experience managing small to mid-sized regional teams
Deep knowledge of what is happening in your region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends
Sharp eye for setting & spotting cultural trends
strong ability to assess quality and stay ahead of market shifts
Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities
Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines
Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)
Accountability for results – with a proven ability to deliver against KPIs & business targets
Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter