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Senior Manager, Experience Design

Republic of Ireland, Dublin · Job Posted June 15, 2026
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Job Description

As a Senior Manager, you'll be integral to the Experience Design team, within the Group Customer Office. You'll play a pivotal role in shaping the future of the Groups products and services. Your mission? To put the customer at the absolute center of everything we do.

Job Responsibility

  • Act as a player-coach, leading from the front by staying hands-on with high impact product design
  • balance people management with active delivery
  • be a strategic partner with product owners and technology
  • represent the user voice in roadmap discussions and trade-off decisions
  • manage and mentor a team of designers
  • champion user research and evidence-based design
  • be a design system advocate
  • drive continuous measurement
  • foster a positive risk culture

Requirements

  • Degree in Psychology/HCI/Anthropology/Computer Science/Design
  • relevant industry and design experience along with confirmed leadership/management experience

Nice to have

  • Problem solver
  • experienced in design methodologies with a focus on customer experience outcomes and improvements
  • influential team member who can communicate well with senior team members
  • proactively address and resolve dependencies across team boundaries
  • strong oral and written communication, presentation, and analytical skills
  • capable of presenting high-level concepts and strategies

What we offer

  • Flexible working
  • 25 days annual leave
  • excellent pension contributions
  • 6 months paid maternity leave
  • innovative fertility and surrogacy policy
  • working parent supports
  • employee assistance program
  • WebDoctor
  • financial wellbeing coaches
  • support to pursue educational and professional qualifications

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