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As a Senior Manager, you'll be integral to the Experience Design team, within the Group Customer Office. You'll play a pivotal role in shaping the future of the Groups products and services. Your mission? To put the customer at the absolute center of everything we do.
Job Responsibility
Act as a player-coach, leading from the front by staying hands-on with high impact product design
balance people management with active delivery
be a strategic partner with product owners and technology
represent the user voice in roadmap discussions and trade-off decisions
manage and mentor a team of designers
champion user research and evidence-based design
be a design system advocate
drive continuous measurement
foster a positive risk culture
Requirements
Degree in Psychology/HCI/Anthropology/Computer Science/Design
relevant industry and design experience along with confirmed leadership/management experience
Nice to have
Problem solver
experienced in design methodologies with a focus on customer experience outcomes and improvements
influential team member who can communicate well with senior team members
proactively address and resolve dependencies across team boundaries
strong oral and written communication, presentation, and analytical skills
capable of presenting high-level concepts and strategies
What we offer
Flexible working
25 days annual leave
excellent pension contributions
6 months paid maternity leave
innovative fertility and surrogacy policy
working parent supports
employee assistance program
WebDoctor
financial wellbeing coaches
support to pursue educational and professional qualifications