Senior Manager Events - Convention Services

• Manage and coordinate Convention Services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups to include sales, negotiations and conflict resolution
• Plan and develop programs, agendas, and services according to client requirements
• Communicate all group specifications and history to the appropriate operational departments
• Ensure that all specifications are implemented and executed to established guidelines
• Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies
• Accurately forecast group revenues according to established guidelines
• Promote the proper use of function space, exhibit hall and overall event space
• Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups
• Assist with the training and development initiatives for the Convention Services staff
• Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department
• Oversee contracted group room blocks to include cutoffs, attrition, etc
• Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines
• Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups
• Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines
• Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data
• Communicates all details of catering events to operating departments and customers
• Manages the quality process in areas of customer service and employee satisfaction
• Provides constructive coaching and counseling to employees
• Directs the development, training, and mentoring of employees
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks
• Motivates and provides a work environment in which employees are productive
• Listens and responds to employee's needs
• Manages group or interpersonal conflict situations effectively
• Develops and manages hourly employees
• Adheres to EEO and AA policies

• High school diploma or GED
• 6 years experience event management, food and beverage, sales and marketing, or related professional area
• OR Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 3 year experience in the event management or related professional area

Relocation Assistance Available