Senior Manager Events and Catering

• Projects supply needs for the department
• Applies knowledge of all laws as they relate to an event
• Understands the impact of banquet operations on the overall success of a conference event and manages activities to maximize customer satisfaction
• Adheres to and reinforces all standards, policies, and procedures
• Maintains established sanitation levels
• Manages departmental inventories and maintains equipment
• Schedules banquet service staff to forecast and service standards, while maximizing profits
• Assists team in developing lasting relationships with groups to retain business and increase growth
• Manages department controllable expenses to achieve or exceed budgeted goals
• Verifies that all banquet event orders (BEO’s) are developed and distributed according to established guidelines
• Sets goals and delegates tasks to improve staff performance
• Applies knowledge of food and wine pairings and current trends in cuisine
• Acts as a liaison to the kitchen staff
• Leads shifts and actively participates in the servicing of conference events
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Empowers employees to provide excellent customer service
• Ensures employees understand expectations and parameters
• Strives to improve service performance
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Reviews comment cards and guest satisfaction results with employees
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
• Observes service behaviors of employees and provides feedback to individuals
• Monitors progress and leads discussion with staff each period
• Participates in the development and implementation of corrective action plans
• Attends and participates in all pertinent meetings

• High school diploma or GED
• 4 years’ experience in the event management, food and beverage, or related professional area
• OR Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years’ experience in the event management, food and beverage, or related professional area

Relocation Assistance Available