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Assists in leading the team in providing proper room set ups based on requirements and standards, personally assisting when needed. Directs and motivates team to provide high level of service. Assists in monitoring and controlling financial and administrative responsibilities including asset protection. Assist in developing and training team to complete work thoroughly, promptly and safely.
Job Responsibility
Assists in leading the team in providing proper room set ups based on requirements and standards, personally assisting when needed
Directs and motivates team to provide high level of service
Assists in monitoring and controlling financial and administrative responsibilities including asset protection
Assist in developing and training team to complete work thoroughly, promptly and safely
Attends pre-event meetings as needed to understand group needs
Assists in establishing consistent standards for meeting room sets and VIP meeting room sets
Conducts function room inspections prior to each function to ensure the room is set according to specifications
Maintains cleanliness and sanitation standards in all event operation areas
Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event
Projects supply needs for the department
Coordinates routine maintenance to ensure a quality meeting facility
Solves problems and/or suggest alternatives to previous arrangements if necessary
Attends and participates in all pertinent meetings
Assists in leading shifts and actively participates in the servicing of events
Ensures function rooms are set according to event documentation and customer requirements
Empowers associates to provide excellent customer service
Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction
Sets a positive example for guest relations
Strives to improve service performance
Makes presence known to customer at all times
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Schedules associates to ensure shift coverage and meet business demands and productivity goals
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team
Conducts associate performance appraisals and provides feedback as needed
Solicits associate feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns
Observes service behaviors of associates and provides feedback to individuals
Communicates performance expectations in accordance with job descriptions for each position
Ensures property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures and support the Peer Review Process
Brings issues to the attention of supervisor and/or Human Resources as necessary
Ensures associates understand expectations and parameters
Delegates tasks to ensure room sets are on time and meet Event Service Standards
Requirements
High school diploma or GED
3 years experience in the event management, food and beverage, or related professional area