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The Senior Manager within Entertainments & Leisure will be accountable for the smooth planning and operational delivery of our entertainment and leisure proposition across our family breaks, big weekender breaks and resort-based events at our Bognor Regis Resort.
Job Responsibility:
Accountable for the smooth planning and operational delivery of our entertainment and leisure proposition across our family breaks, big weekender breaks and resort-based events
Leading through all activity for the entertainment teams which covers Redcoats, performers, and our technical support teams
Managing the product delivery for activities, events, large scale production shows, Intellectual Property (IP) content, varied visiting artistes and seasonal product
Overseeing all of our swimming pool, fairground and indoor soft-play proposition
Lead the team to deliver a memorable experience to our guests, focusing on fantastic guest experience, high service standards and delivery of budget
Setting and rolling our strategy for the Entertainment & Leisure team
Getting stuck in to support the teams operationally where needed
Ensuring health and safety operation and compliance to all relevant legislation
Creating an environment that allows your team to perform at their best and deliver an amazing experience
Constantly being on the lookout for opportunities
Requirements:
Strong experience in a similar role within an Entertainment or Leisure Environment
Excellent experience in event management
Experience in working with and building relationships with external industry experts and suppliers
Working knowledge of health and safety procedures, processes, relevant regulations and legislation is desirable
Strong experience of being guest and customer facing
Experience dealing with a range of queries and sometimes complaints directly
Analytical mind with the ability to forecast and manage costs
Ability to set strategic direction for your team whilst also being happy to be involved in the day-to-day operations
Excellent communication skills and be confident engaging with teams at all levels
Curious mindset and not be afraid to challenge the status quo