Senior Manager - Enterprise Observability Strategy and Governance Job at CVS Health (Work at Home)

Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

Own the facilitation of the enterprise observability strategy and portfolio, for observability programs and services across infrastructure, application, and service domains to ensure alignment with enterprise technology and business priorities
Maintain, and evolve a multi-year enterprise observability roadmap, establishing platform direction, tooling strategy, and service maturity goals that guide execution across multiple teams and delivery organizations
Serve as the primary observability program advisor to senior technology and business stakeholders, balancing competing priorities, resolving cross-domain conflicts, and driving alignment across business units and technology platforms
Establish enterprise observability governance frameworks, standards, and policies, ensuring consistent practices, regulatory compliance, and alignment with internal risk and control requirements
Support observability financial strategy, including investment prioritization, platform cost models, and long-term optimization approaches, ensuring spend is aligned to enterprise value and performance outcomes
Accountable for the enterprise observability risk posture, including data integrity, security, and operational resilience, and for defining mitigation strategies in partnership with risk, security, and compliance teams
Facilitate the enterprise observability value framework, including standardized OKRs/KPIs, success measures, and executive reporting models used to assess platform performance and business impact
Facilitate enterprise level change and adoption strategy for Observability programs, capabilities, establishing expectations, success criteria, and adoption approaches to be executed by delivery and program teams
Monitor industry trends in observability, telemetry, and AIOps to inform strategic decisions, drive platform maturity, and identify opportunities to enhance enterprise operational efficiency and resilience

Requirements

7+ years of experience leading complex, enterprise-scale programs or products within IT infrastructure, observability, or enterprise technology platforms
3+ years of experience using Atlassian Jira as an enterprise system of record to govern intake, prioritization, and backlog structures, and to support standardized delivery and performance reporting across multiple teams, including epic, feature, and user story management
3+ years of experience defining strategy, operating models, and governance frameworks for cross-functional programs delivered in Agile, SAFe, or hybrid environments
3+ years of experience with observability concepts (metrics, logs, and traces), combined with broad knowledge of enterprise observability platforms (One or more of the following is required - Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, OpenTelemetry) to define platform architecture direction and guide tooling strategy, vendor alignment, and integration decisions
3+ years of experience establishing observability governance in partnership with ITSM/ITOM platforms such as ServiceNow, including CMDB alignment and enterprise reporting models
3+ years of experience owning financial strategy for technology services, including investment prioritization, cost modeling, optimization approaches, and executive-level financial governance
Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

Nice to have

PMP (Project Management Professional) certification
SAFe Program Consultant (SPC) or equivalent advanced Agile certification
ITIL v4 Foundation certification
Cloud certifications (AWS, Azure, or GCP)
Formal product management certification or advanced product management training (e.g., Pragmatic Institute, Certified Scrum Product Owner, or equivalent)
Atlassian Jira certification or equivalent Atlassian credential demonstrating advanced or enterprise level use of Jira to support product governance, standardization, and delivery transparency
Experience working in healthcare or other highly regulated industries
Strong executive level communication and stakeholder engagement skills, with proven ability to influence senior technology and business leaders and drive enterprise alignment
Advanced analytical and problem-solving skills, with experience defining enterprise performance frameworks, OKRs/KPIs, and value measurement approaches
Experience owning risk and compliance posture for enterprise platforms, including defining controls, mitigation strategies, and governance processes in regulated environments

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Bonus, commission or short-term incentive program
Award target in the company’s equity award program

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Senior Manager - Enterprise Observability Strategy and Governance

Job Description

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Requirements

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