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Senior Manager, Enrolment - Health Solutions

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Aon

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Location:
Hong Kong , Hong Kong

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Aon is currently recruiting a Senior Manager, Enrolment – Health Solutions to join our team in Hong Kong. The incumbent will be responsible to assist the business line department in providing account management to the existing and potential clients.

Job Responsibility:

  • Lead and manage onshore enrolment team, including performance, coaching, and development
  • Oversee day-to-day enrolment operations to meet accuracy, timeliness, and SLA targets
  • Act as primary escalation point for complex or high-risk client complaints and issues
  • Conduct root-cause analysis on complaints and implement corrective and preventive actions
  • Design, update, and deliver training and process documentation for offshore enrolment teams
  • Provide ongoing support, feedback, and quality oversight for offshore team leads and staff
  • Support offshoring initiatives by assessing tasks for migration, documenting processes, and managing knowledge transfer
  • Drive continuous process improvement to enhance efficiency, quality, and client satisfaction
  • Build strong relationships with internal stakeholders (e.g., Account Management Team, Operations, IT, Project teams) to support seamless end-to-end service
  • Leading various projects as assigned by supervisor

Requirements:

  • Degree in any relevant discipline
  • Minimum 7 years working experience in Employee Benefits in broker firm or insurance company(ies)
  • Holder of FLMI or LOMA preferred or passed in IIQE Papers
  • Client-centric mindset with a calm, professional approach to complaint handling
  • Excellent communication skills (written and verbal), able to work effectively across cultures
  • Strong problem-solving and root-cause analysis capabilities
  • Ability to design and deliver training, including documentation and SOPs
  • Immediately available preferred
What we offer:
  • Comprehensive benefits package
  • Inclusive workforce
  • Agile environment to manage wellbeing and work/life balance
  • Two “Global Wellbeing Days” each year
  • Variety of working style solutions
  • Continuous learning culture

Additional Information:

Job Posted:
February 14, 2026

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