Senior Manager, Engineering (Prisma AIRS) Job at Palo Alto Networks (Bengaluru)

Manager, Customer Success (Prisma AIRS)

As the leader of the Prisma AIRS Customer Success team, you will be operationali...

Location

United States , Santa Clara

Salary:

123000.00 - 199000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor's degree with 8 years of related experience, or Master's degree with 6 years of related experience, or PhD with 3 years of related experience
4 or more years of experience in Customer Success Management, with at least 2 years in a people management role
Experience implementing or operationalizing AI and data-driven tools to assess customer health, identify churn risk, and surface growth opportunities
Previous experience building or optimizing a customer journey in a fast-paced environment
Strong operational mindset with experience defining KPIs, building dashboards, and using data to drive team performance and customer outcomes
Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Flexibility for travel as needed

Job Responsibility

Lead, mentor, and develop a team of Customer Success Managers and Engineers toward a high-performance culture focused on customer outcomes, retention, and growth
Leverage AI-driven analytics to monitor and predict customer health across a rapidly scaling product portfolio
Define and continuously refine the customer journey framework, ensuring consistency and scalability across the portfolio
Act as a senior escalation point for complex customer issues, guiding resolution strategy
Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive solution adoption and ensure full business value
Coordinate with Sales, Professional Services, and Operations to align account strategies and resource planning
Work closely with the product team to ensure customer feature requests are prioritized and product feedback is provided
Recruit, hire, and onboard new CSMs and CSEs as the team scales
Manage performance metrics including CSAT, renewal rate, upsell/cross-sell lead identification, and customer engagement

What we offer

restricted stock units
bonus
employee benefits

Fulltime

Sr Staff Engineer Software (Prisma AIRS - Runtime BackEnd)

As a Senior Staff Software Engineer on the Prisma AIRS Runtime Security team, yo...

Location

United States , Santa Clara

Salary:

126000.00 - 204500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science or a related field with 5+ years of experience, or a Master's degree with 3+ years of experience, or a PhD
Expertise in building scalable distributed systems with excellent Python or Golang programming skills
Proven experience with modern backend frameworks, relational databases (SQL), and cloud platforms, specifically GCP (Google Cloud Platform)
Demonstrated ability to work collaboratively with senior and junior engineers in a dynamic, fast-paced environment
Experience with container platforms like Kubernetes, CI/CD pipelines (GitLab pipeline, ArgoCD), observability and monitoring solution like Grafana and Prometheus

Job Responsibility

Lead cross-functionally with Product Management, SRE, Software, and Quality Engineering teams to deliver new security as a service offerings in a timely fashion
Analyze and solve complex problems by evaluating requirements and applying advanced engineering techniques to achieve high-quality results
Proactively identify problems and opportunities, proposing and developing simple, attainable solutions to enhance the team's development process and product quality
Evangelize and implement engineering best practices, including test-driven development, spec driven development within the team
Lead the architectural design and implementation of new features, ensuring the scalability, performance, and maintainability of the backend codebase
Mentor junior engineers, fostering a culture of technical excellence and continuous learning within the team

What we offer

Restricted stock units
Bonus

Fulltime

Sr Staff Engineer Software (Backend Prisma AIRS)

As a Senior Staff Software Backend Engineer on the Prisma AIRS Red Teaming team,...

Location

United States , Santa Clara

Salary:

126000.00 - 204500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

BS/MS degree in Computer Science or equivalent
Minimum 4 years of related programming experience required
Expertise in building scalable distributed systems with excellent Python or Golang programming skills
Experienced in modern backend frameworks and tools
Experience with GCP (Google Cloud Platform)
Experience with relational databases and SQL
Ability to work well with a group of senior and junior engineers in a dynamic, fast-paced environment
Experience with modern CI/CD pipelines like GitHub Actions, GitLab Pipelines with Git Version Control
Good grasp of asynchronous programming
Closely worked with Product Managers and frontend engineers to deliver high-quality features

Job Responsibility

Develop highly scalable and robust backend services and APIs that offer customers insights into their red teaming engagements and provide actionable solution suggestions
Work on complex red teaming problems that necessitate an in-depth evaluation of requirements and apply engineering techniques to achieve quality results
Identify problems and opportunities, and propose and develop simple and attainable solutions to enhance the team's development process and product quality
Be a role model in establishing and implementing engineering best practices, including test-driven development, for red teaming solutions
Drive collaborative discussions and create synergy among product feature stakeholders to create an amazing red teaming product

What we offer

Restricted stock units
Bonus

Fulltime

Director SW Engineering (ML Engineering and Platform)

The Prisma AIRS team is building the future of AI security. With organizations b...

Location

United States , Santa Clara

Salary:

232000.00 - 320750.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

BS/MS in Computer Science, Engineering, or a related technical field
12+ years of professional software development experience, with a proven track record of building and shipping high-quality, large-scale, enterprise-grade cloud delivered services
Extensive professional experience with a deep focus on MLOps, ML systems, or productionizing machine learning models at scale
MLOps pipelines
Model governance/lifecycle
AI observability stack, Big Data infra (Kafka/Spark)
GenAI/LLM platform
IaC/GitOps
AI safety/governance
6+ years of formal engineering management experience, with experience leading multiple teams (managing managers is a plus)

Job Responsibility

Define and execute the technical strategy and roadmap for your area of ownership within the Prisma AIRS engineering organization, managing multiple teams and engineering managers
Build and lead a high-performing engineering organization. Excel at recruiting, mentoring, and retaining top-tier engineering talent and managers
Drive the architectural direction for a complex, highly scalable, cloud-native AI security platform within your domain. Make critical high-judgment decisions on technology, architecture, and long-term design
Partner seamlessly with senior leaders across Product Management, AI Research, UX, and other engineering leaders to deliver on a cohesive product roadmap
Clearly articulate technical vision, strategy, project status, and risks to senior stakeholders and executive leadership
Foster a results-oriented culture of innovation, execution, collaboration, and engineering excellence, empowering teams to solve challenging problems

Fulltime

Senior Professional Services Consultant, AI Security

In this role, you will be at the intersection of two of the most transformative ...

Location

United States , Austin

Salary:

140000.00 - 192500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing technical role such as Professional Services, Solutions Architecture, Consulting, or Technical Account Management
Strong foundational knowledge of cybersecurity principles and public cloud platforms (AWS, Azure, GCP)
Hands-on experience with AI/ML concepts, frameworks (e.g., TensorFlow, PyTorch), and the MLOps lifecycle
Proficiency in scripting and automation with Python and Terraform
Proven experience in identifying and mitigating the OWASP Top 10 for LLM threats (e.g., Prompt Injection, Model Poisoning, Data Leakage)
Exceptional communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences

Job Responsibility

Lead and execute customer-facing projects to deploy and operationalize the Prisma AIRS suite, including AI Model Scanning and AI Red Teaming solutions
Act as the subject matter expert (SME) for customers and internal teams on securing the entire AI/ML development lifecycle
Design and implement security solutions that protect against novel threats targeting Large Language Models (LLMs) and other ML systems
Develop and deliver technical workshops, best practice guides, and strategic recommendations to help customers build a robust AI security posture
Proactively collaborate with Product Management and Engineering teams, acting as a crucial conduit for field feedback to shape the future of our AI security products
Create and maintain technical documentation, delivery templates, and reusable intellectual property to scale our practice globally
Troubleshoot and solve complex technical challenges related to AI model security, runtime environments, and API integrations

Fulltime

Sales Assistant - Jay Jays

We’re on the lookout for an energetic Casual Sales Assistant to join our crew at...

Location

Australia , Merimbula

Salary:

Not provided

Just Group

Expiration Date

Until further notice

Requirements

Experience in customer service, with a strong focus on providing outstanding experiences
Confidence in approaching, connecting with, and selling to customers
Integrity and a commitment to doing things the right way
A love for teamwork in a high-energy, fast-paced environment
A solutions-focused attitude, ready to tackle challenges with enthusiasm.

Job Responsibility

Create a memorable and joyful experience for every customer that captures the essence of the Jay Jays brand
Work together with your team to smash individual and store sales targets
Help manage inventory to ensure the store is always fully stocked and organised
Assist in setting up store promotions and bringing our visual merchandising to life
Keep the store running smoothly by following loss prevention policies and procedures.

What we offer

50% staff discount on Jay Jays products
In-store coaching and comprehensive training plans
Opportunities for career development and advancement
Sales-based incentives and rewards
Access to our Employee Assistance Program for wellbeing and mental health support
Gift Cards for referring successful top talent through our Employee Referral Program!

Parttime

Salesforce Marketing Cloud (SFMC) Data Analyst & Insights Specialist

As our Data Analyst & Insights Specialist, you are the architect of our marketin...

Location

Hungary , Budapest

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

4+ years of experience in a Data Engineer, Data Analyst, or similar technical analytics role
SQL Expert: Advanced working knowledge of SQL and deep experience with relational databases
Platform Experience: Prior experience within a Salesforce Marketing Cloud (SFMC) environment is highly preferred
Pipeline Architect: Proven experience building and optimizing data pipelines, architectures, and complex data sets
Global Mindset: Ability to work effectively in a fast-paced, complex, and multicultural environment

Job Responsibility

Identifying and implementing advanced segmentation opportunities to improve campaign targeting
Validating data integrity and personalization strings to ensure a premium user experience
Supporting stakeholders with data-related technical issues and infrastructure needs
Collaborating with global analytics and marketing teams to improve data models feeding our Business Intelligence (BI) tools
Troubleshooting and resolving complex data-related issues through rigorous analysis
Setting up automated reporting for journeys and campaigns to track real-time performance

What we offer

competitive salary
variable pay for performance
option to take part in Randstad's success through our employee Share Purchase Plan
growth and development opportunities in a fast changing global environment
an environment that promotes work life balance: flexibility with intentionality

Fulltime

Sales Assistant

We’re on the lookout for a dynamic Part Time Sales Assistant to join our Just Je...

Location

Australia , Sunshine Coast

Salary:

Not provided

Just Group

Expiration Date

Until further notice

Requirements

Experience in customer service, with a strong focus on providing outstanding experiences
Confidence in approaching, connecting with, and selling to customers
Integrity and a commitment to doing things the right way
A love for teamwork in a high-energy, fast-paced environment
A solutions-focused attitude, ready to tackle challenges with enthusiasm

Job Responsibility

Create a memorable and joyful experience for every customer that captures the essence of the Just Jeans brand
Work together with your team to smash individual and store sales targets
Help manage inventory to ensure the store is always fully stocked and organised
Assist in setting up store promotions and bringing our visual merchandising to life
Keep the store running smoothly by following loss prevention policies and procedures

What we offer

50% staff discount on Just Jeans products
In-store coaching and comprehensive training plans
Opportunities for career development and advancement
Sales-based incentives and rewards
Access to our Employee Assistance Program for wellbeing and mental health support
Gift Cards for referring successful top talent through our Employee Referral Program

Parttime

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Senior Manager, Engineering (Prisma AIRS)

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