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Australia Post Logo Australia Post · Human Resources

Senior Manager Employee Relations

Australia, Richmond Employment contract · Job Posted June 30, 2026
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Job Description

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it. About the Opportunity The Senior Manager, Employee Relations is a pivotal leadership position at Australia Post, responsible for managing complex Employee Relations (ER) cases and investigations across the enterprise. This high-impact role requires expert-level skills in case management, investigation, and legal compliance, ensuring that sensitive and complex ER matters are handled with the utmost professionalism and thoroughness. As the Senior Manager, you will leverage your experience to guide and coach the broader ER & Case Management team, offering expert advice that not only helps mitigate risks but also drives improvements in operational efficiency

Job Responsibility

  • Take charge of high-risk investigations, including those related to a heightened legal risk, ensuring all cases are resolved in a timely and effective manner
  • Shape and execute strategies that improve case management efficiency, reduce business risks, and enhance organisational culture through expert advice and coaching
  • Provide mentorship to current Case Manager, providing them with the tools, knowledge, and guidance necessary to excel in their roles
  • Represent Australia Post in industrial and employment tribunals, negotiate outcomes with external parties, and maintain strong relationships with unions and other key stakeholders
  • Identify opportunities to streamline and improve service delivery, reducing financial and operational impacts related to case management

Requirements

  • A degree in Law and experience in employment and industrial law, with a deep understanding of legislative, contractual, and compliance obligations
  • Proven experience in leading investigations and handling complex cases, with a strong preference for candidates with experience in conducting hearings or briefing counsel in courts and/or tribunals
  • Build, collaborate and establish credibility with senior leadership teams, external legal partners, unions, and employment tribunals, ensuring strong, productive relationships and managing key external engagements
  • Broad awareness of industry trends and the external market for talent, suppliers, and partners relevant to Australia Post’s operations, ensuring ongoing legislative and regulatory compliance

What we offer

  • Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
  • Opportunities for growth and development through formal programs or mentorship
  • Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
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