Job Description:
The Senior Manager, Employee Relations (ER) has overall responsibility to co-lead the delivery of Employee Relations services. They are responsible for the effective management of Employee Relations matters (grievances, discipline) measured by resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels. They will be responsible for any stakeholder management and communications that might be needed in the ER space. They will drive proactive initiatives to increase ER awareness with Managers & Employees (i.e., ER training) and will support any ad hoc workforce events (M&A, Divestitures, etc.) requiring ER involvement. The Senior Manager, Employee Relations is responsible for leading a team that provides services in a timely manner, treats the workforce respectfully and maintains high levels of confidentiality, trust and integrity in the handling of sensitive matters. They foster a culture of rigorous adherence to standards, process excellence and continuous improvement. The position is largely remote but requires the Sr. Manager to be near a Quest facility. Sites may include Baltimore, MD, Chantilly, VA, Marlborough, MA, Pittsburgh, PA, Cincinnati, OH, Lenexa, KS, Dallas, TX, Houston, TX, Tampa, FL, Miami, FL, etc.
