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Senior Manager, Employee Experience Design - HR Technology

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Bellevue

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

137100.00 - 247400.00 USD / Year
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Job Description:

The Senior Manager leads a team dedicated to transforming how employees experience work through intuitive, data-driven, and human-centered design. This role champions UX-led transformation, bringing design thinking, journey mapping, and product collaboration together to create seamless, accessible, and impactful experiences across the employee lifecycle. You’ll partner closely with Product, UX, Analytics, and HR Centers of Excellence to shape the digital strategy that modernizes how employees connect with HR and workplace tools. Your team translates employee insights into journey-driven solutions that simplify work, drive adoption, and make every interaction feel intentional and effortless. While HR technology delivery is an enabler of your work, your focus is on designing and delivering experiences people love — shaping the future of how employees engage, learn, and grow at T-Mobile.

Job Responsibility:

  • Define and drive a bold employee experience vision rooted in design thinking, accessibility, and user research
  • Use journey mapping, persona development, and feedback loops to identify pain points and design for simplicity, connection, and impact
  • Translate insights into actionable product requirements and experience roadmaps, partnering with UX, Product, and HR stakeholders
  • Oversee business analysis and validation testing (UAT/BVT) to ensure solutions meet user needs and deliver measurable experience outcomes
  • Partner with HR Technology teams to bring human-centered solutions to life through scalable, modern platforms
  • Apply AI, automation, and analytics thoughtfully to personalize, simplify, and enhance digital employee experiences
  • Develop and coach a high-performing team of Business Systems Analysts, fostering a culture of curiosity and inclusion

Requirements:

  • 7+ years of experience in employee experience, UX transformation, digital experience, or product delivery leadership
  • Proven success in leading experience-led change or transformation programs in large or complex organizations
  • Strong understanding of design thinking, journey mapping, user research, and accessibility standards (WCAG/ADA)
  • Demonstrated experience guiding requirements definition, UAT/BVT, and delivery readiness
  • Skilled in collaborating with UX, Product, and Technology teams to deliver human-centered, data-driven outcomes
  • Exposure to AI, automation, and analytics to enhance and personalize digital experiences
  • Experience leading multidisciplinary teams and fostering a culture of innovation, curiosity, and inclusion
  • Bachelor’s degree in Human-Centered Design, Business, Information Systems, or related field preferred
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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