Senior Manager, Employee Engagement and Recognition

• Establishes the production of all hotel-wide communications relayed to employees through email templates, memos, fliers, posters/signage, intranet and communication stations
• Monitors the daily activities and performance of the Employee Communications team
• Prepares internal messages on behalf of property senior leadership including memos, recognition letters, invitations, and presentations for events such as leader’s outings, STAR rallies, and Leadership Team meetings
• Analyzes service issues and identifies trends
• Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
• Reviews and audits expenses
• Plans and apportions work amongst employees with clear direction on the techniques to be used
• Audits departmental recognition and communication tools to ensure alignment with key cultural messages
• Plans and controls the budget
• Appraises employee productivity and efficiency for the purpose of recommending promotions or other changes in status
• Updates communication tools and methods based on research and industry trends
• Creates hotel publications requiring research, interviews, photography, writing, formatting, design, printing and distribution
• Develops in-depth PowerPoint presentations (incorporating music, video and photos) and scripts, directs and produces videos to be featured at events
• Creates clear expectations and parameters for Room duties
• Facilitates the development of creative solutions to overcome obstacles and monitors implementation to continually improve guest satisfaction results
• Advises leaders and employees on departmental and hotel-wide communication issues. Sends property-wide leader communications and refines their messages
• Interviews, selects and trains employees
• Directs the work of employees
• Sets and adjusts employee’s rates of pay and hours of work
• Handles employee complaints and executes disciplinary action as needed

• 4-year bachelor's degree in Communications or related major
• 2 years’ of experience in human resources, management operations, or related professional area
• OR 2-year degree in Communications or related major
• 4 years’ experience in human resources, management operations, or related professional area

Relocation Assistance Available