Senior Manager, eCom Operations Manager Jobs

sa.global

Location:
Sweden, Stockholm

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced Senior Manager, eCom Operations to strengthen the bridge between our E-commerce organization and Regional Operations teams. In this high-impact role, you will define and drive the global strategy and operational roadmap that ensures best-in-class customer experience, seamless fullfillment, and scalable logistics performance across all markets. You will play a pivotal part in aligning regions, optimizing processes, and elevating the operational backbone that powers our e-commerce growth worldwide.

Job Responsibility:

Own and develop the global strategy and roadmap for eCom Operations, ensuring alignment with regional teams and business priorities
Translate long-term goals into actionable initiatives that improve efficiency, scalability, and customer satisfaction
Define, document, and roll out global best-practice procedures for fullfillment, returns, delivery performance, and operational workflows
Partner with IT, ERP, and Tech teams to enhance integrations with logistics partners and strengthen system capabilities
Lead cross-functional projects focused on logistics, transport, warehouse optimization, and overall operational improvement
Manage the operational readiness for launching new product categories across multiple warehouse setups
Identify and implement opportunities to improve lead times, reduce costs, and enhance the customer experience
Work closely with Customer Support and Regional Operations teams to resolve pain points and drive performance excellence

Requirements:

Strong analytical and problem-solving skills with a focus on scalability and operational efficiency
Excellent stakeholder management and communication across global teams and functions
Proven ability to drive standardization, structure, and best-practice implementation across multiple regions
Data-driven mindset with solid experience using operational KPIs and performance dashboards
Several years of experience in e-commerce operations, logistics, or global supply chain management
Demonstrated success leading cross-functional initiatives involving Operations, IT/ERP, Customer Service, and regional eCom teams
Experience with warehouse operations, 3PL management, and system integrations (ERP, WMS, TMS, Salesforce, Shopify)

What we offer:

re-location support
visa/work permit application
local authority registration
home finding service

Additional Information:

Job Posted:
December 11, 2025

Work Type:

Hybrid work

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Senior Manager, eCom Operations Manager